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Guest Message by DevFuse

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Existing Customers going to Genie


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342 replies to this topic

#251 OFFLINE   BamaPT

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Posted 02 February 2013 - 11:56 PM

Have been having signal issues and decided to inquire about upgrading to the genie while calling in. Got an offer for $150 including install. Went ahead and took the offer but the $49 some have gotten would have been nice :) should have haggled more I guess

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#252 OFFLINE   Woof

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Posted 03 February 2013 - 05:10 PM

Read this whole thread over the last couple days for ideas.

I called DTV about an hour ago.

I currently have one HR24 and 2 sd boxes in the family, master rooms.
I asked about the Genie and whole home while mentioning the Hopper in my question.
The very nice lady I was talking to looked at my account (OOContract and about a 5yr customer) and said I could have the genie and one of the little connection boxes for free.
The cinema kit would be $99 and the install $49. She convinced me to keep my hr24 and threw in a $10 a month for 12 months credit as well.
I said I'd need to think about it, budget yunno. She immediately offered the cinema kit for free, so total cost is just $49 install. Adding WH increases my bill$3, but with the credit it goes down $7. new 2yr of course but who cares.

Install on wednesday. very cool.

#253 OFFLINE   machavez00

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Posted 04 February 2013 - 03:17 PM

Called to see what I could get. Genie, two clients, and the CCK for $49 install fee. CSR made note on file I was offered that. I'll call back when my income tax return posts and we upgrade the bedroom TV to HD. (39" Insignia 120Hz LED). Now, what to do with the HR20-700?

#254 OFFLINE   NKy.Yall

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Posted 04 February 2013 - 07:26 PM

I have made 3 calls now trying to get some kind of a break on the cost. My first quote was well over $400. I tried a week later and received an even higher quote over $500. On my third attempt I was informed that my contract was up in Nov. and they suggested that I call in Sept. if I wanted any kind of a deal. Not only would I need a Genie but they still would need to hook me up with the whole home system which I currently do not have. That might have made a difference as to why the price quoted to me was so high. Still gets old playing CSR roulette. Guess will try again in Sept. and see what the answer is then.

#255 OFFLINE   gomezma1

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Posted 04 February 2013 - 10:25 PM

I have a question. Do they have a monthly charge for using the C31? Is is considered like having another receiver?

#256 OFFLINE   goinsleeper

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Posted 04 February 2013 - 10:30 PM

I have a question. Do they have a monthly charge for using the C31? Is is considered like having another receiver?


Yes, each client has a $6/mo charge just like the mirroring fees on receivers.

#257 OFFLINE   gomezma1

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Posted 04 February 2013 - 10:32 PM

Thanks for the information.

#258 OFFLINE   wvumatt

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Posted 08 February 2013 - 07:40 PM

I called and simply asked the prompt about when my contract would run out. When I got the rep, I mentioned Dish and the Hopper and asked when contract was up knowing that it would be in next couple of weeks. The CSR was A very nice young lady and immediately offered the Genie plus one of the c31's which will join my two DVR's and replace 2 HD receivers. The cost was free including install of SWIM 16. She gave me another $10 off HBo for 12 months, $5 off Sports for 6 months, credit on whole home fee for 6 months, and DVR fee credit for one year. I already had a $20 per month credit for 1 year and HD free for my second two year period. I did agree to a new 2 year commitment which is no issue to me. I am a yearly Sunday Ticket customer but never pay full price,most I ever have paid is 1/2. I was nice, played dumb and didn't have to ask for any of this, it was just offered. Third party verification confirmed all and told me that I had the movers package. WhenI checked my account, I discovered I had received the "movers deal.". Installation is Wednesday.

#259 OFFLINE   goinsleeper

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Posted 08 February 2013 - 07:59 PM

I called and simply asked the prompt about when my contract would run out. When I got the rep, I mentioned Dish and the Hopper and asked when contract was up knowing that it would be in next couple of weeks. The CSR was A very nice young lady and immediately offered the Genie plus one of the c31's which will join my two DVR's and replace 2 HD receivers. The cost was free including install of SWIM 16. She gave me another $10 off HBo for 12 months, $5 off Sports for 6 months, credit on whole home fee for 6 months, and DVR fee credit for one year. I already had a $20 per month credit for 1 year and HD free for my second two year period. I did agree to a new 2 year commitment which is no issue to me. I am a yearly Sunday Ticket customer but never pay full price,most I ever have paid is 1/2. I was nice, played dumb and didn't have to ask for any of this, it was just offered. Third party verification confirmed all and told me that I had the movers package. WhenI checked my account, I discovered I had received the "movers deal.". Installation is Wednesday.


Glad to hear you got a good deal!


Hope you don't plan to move in the next 12 months. :)
My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#260 OFFLINE   captaink5217

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Posted 17 February 2013 - 01:03 PM

I was only under contract for 7 months and only had an h24, I got them to give me a Genie and c31 plus professional install total $208, not bad. Now I'll have 3 rooms hooked up for D.

Edited by captaink5217, 17 February 2013 - 01:21 PM.

Genie HR34-700
H24-200
C31-700

#261 OFFLINE   ThyKingZG

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Posted 20 February 2013 - 12:38 PM

been a customer since July, 2012. Still in first two year contract (obviously). First offer a month or two ago was no discounts. $300.

First offer today was $199, told them too rich for my blood. Then offered me $150, i took it.

Install in two days from today.

#262 OFFLINE   supermod38

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Posted 20 February 2013 - 04:37 PM

i went a different route...................left D* a year ago, they kept bugging me to return, offered Genie, Client..........$0.00........new dish and pay my ETF to Dish-net.

i took the deal, plus $20.00 discount first 12 mo. $10.00 next 12 mo..............

I'm not here for a long time, just a GOOD time!
HR34 lease- Vizio 26"
C-31-lease-32" Emerson
HR24-owned-RCA 46"

H24- owned- :righton:


#263 OFFLINE   ThyKingZG

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Posted 20 February 2013 - 06:53 PM

got $50 off, after i called back this evening and said you are billing me $99 for a cinema kit i already have......they took it off.

so $99 total, 7 month customer, first two year contract.

#264 OFFLINE   captaink5217

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Posted 22 February 2013 - 09:27 AM

I love the Genie but find the clients to be a bit slow which I guess should be expected. I think I would have preferred another H24 to go with the Genie even if it meant giving up trick play of the C31, the H24 is so much faster.
Genie HR34-700
H24-200
C31-700

#265 OFFLINE   DBSSTEPHEN

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Posted 22 February 2013 - 11:14 AM

I got a genie from amazon for 183.00

#266 OFFLINE   dpeters11

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Posted 22 February 2013 - 11:31 AM

And no issues activating?

#267 OFFLINE   DBSSTEPHEN

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Posted 22 February 2013 - 05:33 PM

nope

#268 OFFLINE   spikor

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Posted 22 February 2013 - 07:51 PM

If Directv wants anyone business....shouldn't Installs be free.....instead of $49.00
If I remember right years ago when I had mine Installed by our Local Installer I did not pay anything for for an Install. Since then I switched to Dish......BUT Might switch back in the future. I will have to ask alot of Questions before I decide to Switch back to Directv. Like Install if any costs and what kind of Genie will be offered that is Standard like 1 TB, 2TB or 3 TB.

#269 OFFLINE   ken100

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Posted 22 February 2013 - 11:51 PM

ive been talking to someone who has directv and is thinking of getting the genie....let me understand the new monthly pricing.....$25 a month for the genie....but $10 of that is for the hd fee right....which they can probably get waived if they do like an auto pay.....so really they will only be out $15 a month if they just go with the genie and no clients.....right?

#270 OFFLINE   rtisovec

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Posted 23 February 2013 - 12:41 PM

I upgraded by phone to Genie today. I have an HR-21 with an external 1TB box and 2 other HD receivers.. Really wanted the extra tuners and a faster responding tuner than what I have. $49 for the Genie and 2 clients, install, and I added Starz and Cinemax for $2/month. I've been off contract for a while. Didn't have to do anything to haggle and I didn't reduce my monthly bill, but that's ok (I did try). I need the SWM, so I needed the professional install.

They are sending me the Cinema Kit. I have an old 4 port G bridge that I use also for my receiver and smart TV. Should I use the cinema kit at setup or stick with what I have (I am assuming theirs is an N, and I'm not opposed to getting a cheap 4 port hub to hook to it. (It was free, by the way).

The other question is other than losing my recordings, is there any disadvantage to continuing to use my 1TB external drive vs the one in the receiver? I know I'll lose my recording series by switching over, but I don't want to use the external drive if it will slow down the receiver in any way.

Rich

#271 OFFLINE   Bill Broderick

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Posted 23 February 2013 - 03:02 PM

The other question is other than losing my recordings, is there any disadvantage to continuing to use my 1TB external drive vs the one in the receiver? I know I'll lose my recording series by switching over, but I don't want to use the external drive if it will slow down the receiver in any way.


Why are you replacing the HR-21? Move the HR-21 (along with the external hard drive) into one of the rooms with one of the HD receivers and put the Genie where the HR-21 currently is. If you want a client, replace the other HD receiver with the client.

You'll end up being able to record up to 7 programs at a time and you'll have 2 TB of storage (the Genie has a 1 TB internal hard drive, so there is nothing to be gained by using an external 1 TB drive instead of the internal drive. It doesn't cost any more per month to have a Genie, an HD DVR and a client than it does to have a Genie and 2 clients.

#272 ONLINE   inkahauts

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Posted 23 February 2013 - 03:36 PM

Why are you replacing the HR-21? Move the HR-21 (along with the external hard drive) into one of the rooms with one of the HD receivers and put the Genie where the HR-21 currently is. If you want a client, replace the other HD receiver with the client.

You'll end up being able to record up to 7 programs at a time and you'll have 2 TB of storage (the Genie has a 1 TB internal hard drive, so there is nothing to be gained by using an external 1 TB drive instead of the internal drive. It doesn't cost any more per month to have a Genie, an HD DVR and a client than it does to have a Genie and 2 clients.


I would at least do that till I watched all my shows off the old DVR, and then switch it to a client of some sort.

#273 OFFLINE   xigxag

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Posted 24 February 2013 - 06:44 PM

Very informative discussion here. I wanted to throw out my scenario and ask for advice.

5 year customer, in-contract until November 2013. Have a HR-21 and HR-24.

My 12-month promotional rebates from the last contract ended recently. So I called in today to see if we could rework them to lower monthly bill, sign a new contract, etc. I also wanted to see pricing on switching out current receivers to Genie system.

The Rep quoted me $447(!!!) for the Genie, with no self-install option. She also was unwilling to work on my contract, other than switch to a lower package.

Any ideas on why the quote was so much? That was my first call, but looking to be better informed before I call back in. Can I speak to retention even though my contract isn't up for a while?

How can I determine if my current installation is capable of supporting the Genie whole-home system? I have 4 lines coming from the dish, with two going to the living-room receiver and another to the bedroom receiver.

#274 OFFLINE   dpeters11

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Posted 24 February 2013 - 07:29 PM

You need an upgrade to SWM, with only one line going to each DVR.

#275 OFFLINE   Lugnut

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Posted 24 February 2013 - 07:55 PM

ive been talking to someone who has directv and is thinking of getting the genie....let me understand the new monthly pricing.....$25 a month for the genie....but $10 of that is for the hd fee right....which they can probably get waived if they do like an auto pay.....so really they will only be out $15 a month if they just go with the genie and no clients.....right?


Correct. That is not Genie-specific pricing, though. It is a result of the restructure from the old pricing of $10 HD, $8 DVR, $3 Whole home price breakdown. It's now $25 for "Advanced Receiver Service" if you have ANY type of HD-DVR on the account. This is for new customers only, though. The new pricing for existing customers is $10 for HD, $10 for DVR, $3 for whole home, so you still get it $2 cheaper than new customers if you signed up prior to Feb 9th, 2012.

Edited by Lugnut, 25 February 2013 - 11:04 AM.

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