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Existing Customers going to Genie


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342 replies to this topic

#61 OFFLINE   haas

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Posted 20 November 2012 - 02:13 PM

This is so goofy to me. Why can't this be consistent, Black and white pricing???

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#62 OFFLINE   Dmtalon

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Posted 20 November 2012 - 02:36 PM

This is so goofy to me. Why can't this be consistent, Black and white pricing???


Yep, Doesn't make sense that an existing customer entering into a new 2 year contract wouldn't be treated exactly the same as a new customer (or BETTER). The 2y contract is designed to pay for any subsidies of that equipment. That brings you back to square one.

They are just betting you won't bother leaving.

#63 OFFLINE   Beerstalker

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Posted 20 November 2012 - 03:29 PM

This is so goofy to me. Why can't this be consistent, Black and white pricing???


Because not everyone has the exact same channel package, number of receivers, etc.

Which makes more sense to you, give a $100 discount to someone who you only make $5/month off of in order to keep them as a customer. Or give a $100 discount to someone you make $20/month off of to keep them? Personally I'd be much more likely to give the second customer the discount, and I hope that any for-profit business would come to the same conclusion.
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#64 OFFLINE   JBv

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Posted 20 November 2012 - 04:48 PM

Called today. Said the Hopper sounded like a good solution for my set-up, but I heard the Genie could do the same thing and that I would rather stay with DTV if I could.

CSR checked me account. Came back with Genie and 2 clients with installation for free. Will combine with 2 legacy HD-DVRs.


I see you're in Texas. Do you have the Protection Plan?
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#65 OFFLINE   Smitty20

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Posted 20 November 2012 - 06:53 PM

I see you're in Texas. Do you have the Protection Plan?


Nope.

#66 OFFLINE   mitchflorida

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Posted 21 November 2012 - 02:56 PM

Which makes more sense to you, give a $100 discount to someone who you only make $5/month off of in order to keep them as a customer. Or give a $100 discount to someone you make $20/month off of to keep them? Personally I'd be much more likely to give the second customer the discount, and I hope that any for-profit business would come to the same conclusion.



Do you seriously think that DirecTV has any customers that it only makes $5 a month on? After the first year, I am guessing DTV probably makes at least $30 on every customer, at the least.

#67 OFFLINE   RD in Fla

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Posted 21 November 2012 - 06:15 PM

I just find it hard to understand why someone would pay $349 for the HR34 + the cost of a SWM16 ($100 or less if you got it on ebay? so around $450/500?) when they would have given you the HR34 free. You have a two year commitment either way.


In addition to those reasons I already mentioned, personal preference and the joy of doing things myself. I could protest the current Directv model of no self-installs but that is the company's preference. Two years doesn't matter, been a customer since 1995 and I'm not going anywhere. Probably not economically sensible (it's just money and what entertainment is a sensible investment?) but the peace of mind is priceless. Did my self-install today. Had to put the old LNB back on the dish (I had installed a SWiM LNB a few years ago) so I would have four inputs into the SWiM 16. Moved a few receivers around and installed the Genie. Called to activate and everything is great. What a nice machine. The wife, daughter and myself are thrilled that we now have nine available tuners to record on. No more recording conflicts. :)

#68 OFFLINE   Tremaine

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Posted 23 November 2012 - 01:18 PM

I'm a 12 yr customer with an old HR20 and HR21... I called in to see what offer I could get. I told the CSR that I was looking at the great deal on the Hopper and what could they offer on the Genie to keep me from leaving.

He offered me the HR34 ($299), whole home kit? ($99), 1 client (free) and the install (free)... He then said he could throw in some free programming (Showtime for 3 months). Does this sound OK? I think I might be able to negotiate a little more, right?

#69 OFFLINE   Davenlr

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Posted 23 November 2012 - 01:20 PM

That's basically full price. Id go with the free Hopper if that is what Dish is offering.
After two years with Dish, then DirecTv will probably give you a free HR34 to come back.

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#70 OFFLINE   Tremaine

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Posted 24 November 2012 - 02:43 PM

Well, its definitely a game of roulette. I posted above about getting a very standard offer for upgrading to a Genie, despite a long history and very few upgrades in the past... Well, I called a second time last night and very nicely explained to the CSR that I thought that the Hopper was too good of an offer to pass up, and that I was disappointed that Directv wasn't offering the Genie for a better price to long time customers. She quickly transferred me to an "Equipment specialist" who I assume was Retention. He listened to my previous offer and said, "Lets see if we can't do something better than that."

He put me on hold for a few minutes and came back to tell me he could offer me the Genie for $99, and all other equipment and install for free. As well, he said he would give me a $15 a month credit for 12 months. Obviously I jumped at it, since it does not sound like too many people have been getting deals like this.

I really think it is just dumb luck...

#71 OFFLINE   Steveb_77

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Posted 24 November 2012 - 02:55 PM

I called the other day and got the canned answer of $299 for the Genie. I really didn't fight too much as I was really just looking for a reason to stay as I'm already unhappy. Have been with DTV for about a year and it's been a poor experience from billing inconsistencies and the receiver's seem so sluggish and freeze all the time. I might be heading back to Dish.

#72 OFFLINE   evans5150

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Posted 24 November 2012 - 11:26 PM

STELLAR upgrade service in Reno today. I upgraded my HR20 to an HR34 and added the Whole Home upgrade for a total of $49 (install fee). I was using Whole Home for the past few years via ethernet and it was working fine but wanted to be legit. Guy came today and knew exactly what he was doing. His buddy showed up because he was done with his job early and helped out. I was also upgraded to a SWiM dish along with everything else and was up and running in 1 hour and 30 minutes. I have a smart panel in my central closet which probably helped with the install and I'm happy for that. Watching SJSU/LA Tech and ND/USC at the same time. Couldn't be happier!

#73 OFFLINE   lincolnnellie

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Posted 25 November 2012 - 12:32 PM

I just called and got HR34 swapped with a h23, plus switchover to deca from cat-6, free install, starz free for 6 months, whole home free for 3 months, and $15.00 credit a month for 12 months. Cost me $50.00 for the HR34, so basically I got $139.00 credit for new 2 year commitment.

The coolest part is that I get to keep my HR-21 and HR-22 so I will have 9 tuners on dvr!

I have a non SWiM system and am using cat-6 diy for the whole home. I am assuming they have to switch me to SWiM for the HR-34 and I told the CSR I want to be switched to DECA for the whole house. I am a bit worried about them switching me to DECA. Any way I can guarantee they do it or is it required for the HR-34?

#74 OFFLINE   detroitlions

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Posted 25 November 2012 - 09:43 PM

My two year contract expired a few days ago and I'm debating how to proceed before calling retentions. I presently have a H21 and two HR-24's. One of the HR-24's has a bad hard drive where I have to reset the receiver every time (it locks up after being on or off for several hours). I'm assuming using an external hard drive would fix this problem. If I get a Genie, would it be to my advantage to keep this HR-24 or should I just tell them its broken and have that swapped out with the Genie? My goal is to have as many tuners as possible. Thanks!

#75 OFFLINE   robd54

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Posted 26 November 2012 - 11:11 AM

I called them this weekend to see about swapping out my 6 year old HR20 that is crazy slow with anything and inquired about Genie. I have ST, package right under premier with HBO, protection plan, whole home, nomad, etc. We have 5 HD TV's, currently 2 HD DVRs and 3 regular HD boxes. The CSR was great, she said the normal price for genie is $349 and $99 per client and required cinema kit or whatever (even though I already have WHDVR) but would see how much she could write off. At this point I thought it was going to be ridiculous but she came back and offered me Genie, 4 clients, install, and cinema kit for free. So needless to say I jumped on that and they're coming Thursday to do the install. I had 1 year left on my contract, so it got extended to 2 total, and was already getting some discounts per month. She was very helpful. I prompted cancel at the voice prompts to get to retentions, but never mentioned it. Looking forward to the install.

#76 OFFLINE   funkeruski

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Posted 26 November 2012 - 11:44 AM

I've currently have 5 DVR's. 2 HR24's and the other three older DVR's. I pay $6 per month for each of these 4 DVR's, $8 for DVR service, and then $3 for whole home. So, this totals $35.

I understand there is a $20 per month fee for the Genie, and no charge for each of the TV boxes. Does this also include the monthly DVR service and the whole home? Would those charges go away if I upgrade to the Genie? I actually like my setup, but will switch if my monthly charges go down. Are there any other benefits of the Genie vs my current setup? Finally, can a Slingbox be hooked up to the Genie?

Any feedback would be appreciated.

Edited by funkeruski, 26 November 2012 - 12:54 PM.


#77 OFFLINE   vestaviaScott

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Posted 26 November 2012 - 12:32 PM

Just called and said "Cancel Service" at the automated prompt. Got through to a CSR. She sounded like Whoopi Goldberg so thought I might be in for a tough negotiation :)

I explained to her that my wife had seen the Dish hopper commercials and was interested in the 5 tuner DVR to eliminate programming issues due to recording conflicts. I told her that I heard they had something similar but that on my previous call the tech told me the upgrade fee was $299 plus $50 install fee. I then said, I'm just calling to find out how much it will cost me to cancel, and when my 2 year commitment expires.

After several minutes of being on hold, she came back and indicated that since I had been a long time loyal customer (~10 yrs) they wanted to try to make it work and offered to give me a $200 credit to help with the cost.

After doing the math and estimating the out of pocket cost at $150, I told her that was too much expense here at the Holiday's and that I couldn't do it. She did some additional figuring and then offered to give me a 12 month DVR service fee credit. At $8 per month, that comes to $96. I agreed to accept that and they will be installing my new Genie on Friday Nov 30th (assuming that I get wife approval before then).

I'll get an additional $152 charge on my January bill that will be partially offset over the course of the year with my DVR service fee credit. Of course, it will also mean an additional 2 year commitment, which is pretty standard.

Overall, I'm happy with the deal but I do need to verify that there will not be an additional $20 per month "Advanced Receiver Fee". That's a deal killer if so and I'll be moving to Uverse or Dish. I believe I'm already paying something similar with the HR24 which is partially waived because of "Auto pay".

UPDATE: Just confirmed with D* that my bill will remain the same and I'm apparently already paying the "advanced receiver fee" in the form of a $10/mo HD fee and an $8/mo DVR fee. They are currently waiving the $10 HD fee since I'm using paperless billing.


Edited by vestaviaScott, 28 November 2012 - 04:18 PM.


#78 OFFLINE   inkahauts

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Posted 26 November 2012 - 02:00 PM

I've currently have 5 DVR's. 2 HR24's and the other three older DVR's. I pay $6 per month for each of these 4 DVR's, $8 for DVR service, and then $3 for whole home. So, this totals $35.

I understand there is a $20 per month fee for the Genie, and no charge for each of the TV boxes. Does this also include the monthly DVR service and the whole home? Would those charges go away if I upgrade to the Genie? I actually like my setup, but will switch if my monthly charges go down. Are there any other benefits of the Genie vs my current setup? Finally, can a Slingbox be hooked up to the Genie?

Any feedback would be appreciated.


You have a lot of wrong info. The genie has the exact same cost structure as a HR24. You could swap it for one of your older DVRs and the costs to you would be no different than they are today. If you have more DVRs than tvs, you could swap two of your older units for one genie and actually gain one more tuner to record on, pip, and lose one box, lowering your bill by one $6 a month mirror fee.

Since your system has been around the Whole Home Service, DVR, and Hi Definition fees are all on their own lines. New customers have one line for all three charges that is $20. There is no genie fee.

Each client box that you get still also carries a mirroring fee just like any other box.

How many tvs do you actually have?

#79 OFFLINE   funkeruski

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Posted 26 November 2012 - 04:06 PM

You have a lot of wrong info. The genie has the exact same cost structure as a HR24. You could swap it for one of your older DVRs and the costs to you would be no different than they are today. If you have more DVRs than tvs, you could swap two of your older units for one genie and actually gain one more tuner to record on, pip, and lose one box, lowering your bill by one $6 a month mirror fee.

Since your system has been around the Whole Home Service, DVR, and Hi Definition fees are all on their own lines. New customers have one line for all three charges that is $20. There is no genie fee.

Each client box that you get still also carries a mirroring fee just like any other box.

How many tvs do you actually have?


Thanks for the info. I've got 5 DVR's each connected to a TV. So 5 TV's. In a nutshell what I'm wanting to know is whether my monthly charges would come down if I switched over to a Genie.

#80 OFFLINE   carl6

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Posted 26 November 2012 - 05:43 PM

No, monthly cost will remain the same if you retain the same number of viewing locations. The C31 client (or Samsung RVU capable TV) has the same $6 a month cost as a DVR or receiver.




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