Just called and said "Cancel Service" at the automated prompt. Got through to a CSR. She sounded like Whoopi Goldberg so thought I might be in for a tough negotiation
I explained to her that my wife had seen the Dish hopper commercials and was interested in the 5 tuner DVR to eliminate programming issues due to recording conflicts. I told her that I heard they had something similar but that on my previous call the tech told me the upgrade fee was $299 plus $50 install fee. I then said, I'm just calling to find out how much it will cost me to cancel, and when my 2 year commitment expires.
After several minutes of being on hold, she came back and indicated that since I had been a long time loyal customer (~10 yrs) they wanted to try to make it work and offered to give me a $200 credit to help with the cost.
After doing the math and estimating the out of pocket cost at $150, I told her that was too much expense here at the Holiday's and that I couldn't do it. She did some additional figuring and then offered to give me a 12 month DVR service fee credit. At $8 per month, that comes to $96. I agreed to accept that and they will be installing my new Genie on Friday Nov 30th (assuming that I get wife approval before then).
I'll get an additional $152 charge on my January bill that will be partially offset over the course of the year with my DVR service fee credit. Of course, it will also mean an additional 2 year commitment, which is pretty standard.
Overall, I'm happy with the deal but I do need to verify that there will not be an additional $20 per month "Advanced Receiver Fee". That's a deal killer if so and I'll be moving to Uverse or Dish. I believe I'm already paying something similar with the HR24 which is partially waived because of "Auto pay".
UPDATE: Just confirmed with D* that my bill will remain the same and I'm apparently already paying the "advanced receiver fee" in the form of a $10/mo HD fee and an $8/mo DVR fee. They are currently waiving the $10 HD fee since I'm using paperless billing.
Edited by vestaviaScott, 28 November 2012 - 04:18 PM.