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Basic questions from a moron


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88 replies to this topic

#51 ONLINE   David Ortiz

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Posted 08 November 2012 - 01:15 PM

If I may ask, BlackDynamite, what is your plan for the HR21? Will you keep it or are you just going to watch what's on it and send it back?

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#52 OFFLINE   dsw2112

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Posted 08 November 2012 - 01:48 PM

So I looked at what they installed, and apparently it's not 2 SWM16s. It's 1 SWM16 and something else. I'm attaching a picture.

Does this change how I should bridge them together?


What a shame... As VOS mentioned this isn't an approved install any longer. The first step would be to get them back out and replace that WB68 with a SWM8 or SWM16.
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#53 OFFLINE   dsw2112

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Posted 08 November 2012 - 02:13 PM

Yes, I have 2 SWM16s. I say that not because I'm an expert, but because I heard the techs talking about it.


And this begs the question; where is that second SWM16? Your workorder would have been built with 2 SWM16's for the install, and it appears the techs were aware of the correct way to complete the setup. I get the feeling Ebay has a recent listing for a SWM16 :nono2:
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#54 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 03:40 PM

Going back to your first post:

You don't have "whole home DVR service" working everywhere.

Maybe I should first ask what are ALL of your receivers????


I have the HR34, 5 HR24s, and an HR21. I brought the HR21 with me from my old house, all the rest are new (I just moved and this is the initial setup at the new residence).

#55 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 03:41 PM

If I may ask, BlackDynamite, what is your plan for the HR21? Will you keep it or are you just going to watch what's on it and send it back?


Keeping it. I was going to swap it out for an HR24, but decided to just keep it.

#56 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 03:45 PM

And this begs the question; where is that second SWM16? Your workorder would have been built with 2 SWM16's for the install, and it appears the techs were aware of the correct way to complete the setup. I get the feeling Ebay has a recent listing for a SWM16 :nono2:


They actually left a number in case of any problems. I called, and they are going to come back this weekend. Said they'd call me tomorrow morning to schedule it, possibly even for tomorrow.

I flat out told him I wanted another SWM16 so I could have more flexibility with the whole home network, since the one out there doesn't support whole home DVR service.

#57 OFFLINE   veryoldschool

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Posted 08 November 2012 - 04:03 PM

With those receivers, you should have ALL OF THEM on a SWiM [which means two of them].
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#58 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 04:15 PM

With those receivers, you should have ALL OF THEM on a SWiM [which means two of them].


What is the disadvantage to not having all of them in a SWM? I'm just trying to figure out how to tell this guy the reason I want another SWM. I told him it was so I could have some flexibility with the whole home DVR. When he/they get there, they'll probably grill me on exactly what I'm trying to do.

Is it a show stopper if I tell them I want to bridge them together so the whole home works on all of them? I know it's not supported, but do they actually try to prevent it or do they just not help in any way but don't care if I do it myself?

#59 OFFLINE   Rickt1962

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Posted 08 November 2012 - 04:25 PM

YEP
Everything on that WB68 can't be part of your coax network.
That's not even a supported method.
The WB68 [old legacy switch] shouldn't have been connected off of the -16.

They "should have" used 2-way splitters to feed both, or better yet used 2-way to feed two SWiM-16s.

Posted Image

Either two -16s [as shown] or that WB68


I thought the new Slim5 has only one coaxal out ?

#60 OFFLINE   veryoldschool

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Posted 08 November 2012 - 04:28 PM

What is the disadvantage to not having all of them in a SWM? I'm just trying to figure out how to tell this guy the reason I want another SWM. I told him it was so I could have some flexibility with the whole home DVR. When he/they get there, they'll probably grill me on exactly what I'm trying to do.

Is it a show stopper if I tell them I want to bridge them together so the whole home works on all of them? I know it's not supported, but do they actually try to prevent it or do they just not help in any way but don't care if I do it myself?

Anything currently connected to the WB68 can't share its recordings, nor can play any from those on the SWiM.
You have an "incomplete Whole Home" DVR service.
Bridging two SWiMs with [two] CCKs is supported, though it's rare to have this setup, so they may not be familiar.

I've already posted the DirecTV approved method, but it lacks the two CCKs in the diagram.
A.K.A VOS

#61 OFFLINE   veryoldschool

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Posted 08 November 2012 - 04:30 PM

I thought the new Slim5 has only one coaxal out ?

That is with the SWiM LNB.
When you use an external SWiM, you still use the standard LNB.
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#62 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 04:40 PM

Anything currently connected to the WB68 can't share its recordings, nor can play any from those on the SWiM.
You have an "incomplete Whole Home" DVR service.
Bridging two SWiMs with [two] CCKs is supported, though it's rare to have this setup, so they may not be familiar.

I've already posted the DirecTV approved method, but it lacks the two CCKs in the diagram.


Wait, so these guys were supposed to bridge them together and make it all work? Because they said from the start that I had too many tuners and 1 of them wouldn't work. If they're actually supposed to make this work then I'll just flat out tell them what I want.

I was thinking I had to keep this quiet because it wasn't allowed.

Is there some official documentation I can point them to so they know it's supported? I'm sure I can show them that diagram but they'll probably just say Directv doesn't allow that or something.

#63 OFFLINE   veryoldschool

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Posted 08 November 2012 - 04:49 PM

Wait, so these guys were supposed to bridge them together and make it all work? Because they said from the start that I had too many tuners and 1 of them wouldn't work. If they're actually supposed to make this work then I'll just flat out tell them what I want.

I was thinking I had to keep this quiet because it wasn't allowed.

Is there some official documentation I can point them to so they know it's supported? I'm sure I can show them that diagram but they'll probably just say Directv doesn't allow that or something.

I'm not sure where DirecTV would have this, "BUT" I worked with the creator of that diagram, and I KNOW where it says DirecTV Approved, that it was checked with DirecTV to say so.

I also know of other customers that have had this done.

Again, this isn't a common setup so "they" may just not be up to speed.

You're a customer, and DirecTV will support what you're "legally" doing, and having more than 16 tuners is legal.
A.K.A VOS

#64 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 05:07 PM

I'm not sure where DirecTV would have this, "BUT" I worked with the creator of that diagram, and I KNOW where it says DirecTV Approved, that it was checked with DirecTV to say so.

I also know of other customers that have had this done.

Again, this isn't a common setup so "they" may just not be up to speed.

You're a customer, and DirecTV will support what you're "legally" doing, and having more than 16 tuners is legal.


Well this is great news, and it changes everything. I have been thinking I had to "trick" them into getting me close, and then I'd finish the rest after they left. I thought it wasn't allowed so I couldn't let them find out what my real plans were.

Now that I know this is Directv approved, I'll just print it out and give it to the tech.

#65 OFFLINE   dsw2112

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Posted 08 November 2012 - 07:55 PM

Well this is great news, and it changes everything. I have been thinking I had to "trick" them into getting me close, and then I'd finish the rest after they left. I thought it wasn't allowed so I couldn't let them find out what my real plans were.

Now that I know this is Directv approved, I'll just print it out and give it to the tech.


The "problem" might be that the picture doesn't show the bridging of the CCK's. I haven't seen anything that references that situation specificially, so I didn't believe they had an official policy in place yet. VOS would be the authority, so I would definitely take his word if this is now officially approved. The problem may be proving that to them without some documentation.
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#66 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 08:07 PM

The "problem" might be that the picture doesn't show the bridging of the CCK's. I haven't seen anything that references that situation specificially, so I didn't believe they had an official policy in place yet. VOS would be the authority, so I would definitely take his word if this is now officially approved. The problem may be proving that to them without some documentation.


Yeah I'm pretty sure they aren't going to go for it. They were pretty adamant that there is a 16 tuner limit that isn't possible to exceed. Even the supervisor who was on site was adamant that 16 was the limit, no matter what, and there was no way around it.

I'm fully expecting them to lie to me and say it won't work when I show them the printed diagram. Either that or they'll tell me it isn't supported by Directv.

#67 OFFLINE   veryoldschool

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Posted 08 November 2012 - 08:12 PM

Yeah I'm pretty sure they aren't going to go for it. They were pretty adamant that there is a 16 tuner limit that isn't possible to exceed. Even the supervisor who was on site was adamant that 16 was the limit, no matter what, and there was no way around it.

I'm fully expecting them to lie to me and say it won't work when I show them the printed diagram. Either that or they'll tell me it isn't supported by Directv.

"If that was the case", why is there one of these:
http://www.solidsign...annel)-(SWM-32)

If they won't deal with this, call DirecTV.
A.K.A VOS

#68 OFFLINE   dsw2112

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Posted 08 November 2012 - 08:19 PM

Yeah I'm pretty sure they aren't going to go for it. They were pretty adamant that there is a 16 tuner limit that isn't possible to exceed. Even the supervisor who was on site was adamant that 16 was the limit, no matter what, and there was no way around it.

I'm fully expecting them to lie to me and say it won't work when I show them the printed diagram. Either that or they'll tell me it isn't supported by Directv.


Regardless of the Whole Home element, what is approved is two SWM16's for 17 tuners. I can assure you that your current setup of a SWM16 and a WB68 in parallel is not approved. It is most assuredly on them to fix that part.
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#69 OFFLINE   veryoldschool

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Posted 08 November 2012 - 08:21 PM

Regardless of the Whole Home element, what is approved is two SWM16's for 17 tuners. I can assure you that your current setup of a SWM16 and a WB68 in parallel is not approved. It is most assuredly on them to fix that part.

Stupidity, or merely the lack of training/understanding shouldn't be the final decision here.
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#70 OFFLINE   dsw2112

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Posted 08 November 2012 - 08:28 PM

Stupidity, or merely the lack of training/understanding shouldn't be the final decision here.


Agreed; you should really vie for that Head Trainer position. I think your phone would be ringing non-stop :lol:
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#71 OFFLINE   BlackDynamite

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Posted 08 November 2012 - 08:41 PM

Cool well I'm definitely going to try.

When the tech(s) get there, I'm just going to give him that diagram and say this is how I need it, and I need them bridged together.

I'm anticipating a lot a push back. I mean, if they wanted to do this, they would have done it in the first place, right? Instead they specifically told me 17 tuners on the same network wasn't possible.

I'm hoping that when I inevitably have to call Directv about this, the phone rep understands the issue and agrees that it's supported. Hopefully they don't just refer me to the tech's supervisor (who was there during the install and also flat out told me more than 16 tuners on the same network wasn't possible).

I sure wish there was some official diagram to give them, or a diagram that showed them bridged.

#72 OFFLINE   Shades228

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Posted 08 November 2012 - 08:48 PM

You may have to pay for the second SWM 16 which will be pricey. You may save time and money just doing it as a DIY following that diagram.

#73 OFFLINE   dsw2112

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Posted 08 November 2012 - 08:51 PM

Cool well I'm definitely going to try.

When the tech(s) get there, I'm just going to give him that diagram and say this is how I need it, and I need them bridged together.

I'm anticipating a lot a push back. I mean, if they wanted to do this, they would have done it in the first place, right? Instead they specifically told me 17 tuners on the same network wasn't possible.

I'm hoping that when I inevitably have to call Directv about this, the phone rep understands the issue and agrees that it's supported. Hopefully they don't just refer me to the tech's supervisor (who was there during the install and also flat out told me more than 16 tuners on the same network wasn't possible).

I sure wish there was some official diagram to give them, or a diagram that showed them bridged.


Why they installed the WB68, I can only speculate... Should you receive pushback on installing the second SWM16 ask to see the original workorder. The two SWM16's should be listed on that document for the amount of tuners you have. This might be an indication (to them) that you know what you're talking about, and have some ammo in your pocket (not following a workorder is a big no no.) Hopefully that will be enough to ensure they bridge the two with CCK's as well.
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#74 OFFLINE   veryoldschool

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Posted 08 November 2012 - 08:59 PM

You may have to pay for the second SWM 16 which will be pricey. You may save time and money just doing it as a DIY following that diagram.

In NJ, we have a member with 22 tuners on dual SWiM-16s & twin CCKs, all installed without charge, [OK he's known to tip well :lol:].
A.K.A VOS

#75 OFFLINE   veryoldschool

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Posted 08 November 2012 - 09:03 PM

I sure wish there was some official diagram to give them, or a diagram that showed them bridged.

You've got the "how to" feed two SWiM-16s.
Once they get that far, "for them" each can be looked at as two separate installs, so each -16 needs a CCK to connect to the internet [your router].
The bridging is done by your router, so "all they need to do is" (:lol:) connect each SWiM-16 to your router.
A.K.A VOS




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