Posted 08 November 2012 - 12:03 AM
I've posted this for the past two releases - no change in this release, so I'll post again.
The behavior is as follows. I record a program (from a Series recording) and when I try to play it back, all I see is a freeze frame of the last frame showing on live TV before playback. The progress bar shows movement, but at a higher rate of speed than regular playback. FF/REW seems to work on the progress bar, but has no impact on seeing anything other than the the live freeze frame.
Since this release, I activated Whole Home DVR and was able to test playing back the problem recording from a remote DVR - this time, it just shows a black screen - no apparent movement on the progress bar, just black.
This happened this week on David Letterman's show and it's happened in the past on MSNBC.
An additional data point that may be related. When I just turned on the TV/HR34 (at about 10 AM local), the live TV had been tuned to the local NBC station - the live TV was frozen, and when I showed the progress bar, it showed the time pointer at 7:20 AM, but some time gap before what appeared to be the live buffer. The only way to unfreeze live TV was to change the Live TV channel - when I went back to the problem channel, it was fine. In addition, two programs that I had recorded via Series Manager that were on AFTER the frozen live TV had recorded fine.
Another user here thought that a workaround/possible cause was that this recorded program freeze might happen when the recording is on the same channel as the live TV. All of this might indicate some issue with the Live TV buffer, but I really don't know. This problem has been there for at least several HR34 releases.
I hope that this gives DirecTV enough information to diagnose the problem. I'd also like to hear from others who have experienced the same issue and whether you've found a fix/workaround or more information. Thanks!