I know I've gotten frustrated when I tell the rep that I've rebooted the box, moved it to another TV and the problem followed using different cables, then the rep starts by asking me to reboot. I know there's a script, but some of us really do try the simple things before calling in. When I have a box saying it's overheating, and I say I currently have it on the floor and not in the cabinet, swapping the HDMI cable won't do anything...
That, and situations like where it took three appointments to get a CCK installed when I went to SWM and DECA (and the third tech said it would need to be rescheduled a fourth time), really gets frustrating.
Fortunately, I mostly call in about once a year to cancel HBO or something, since I can't do it myself.
I posted this tongue and cheek. Apparently, my ironic tone didn't carry over.
Most of the posters in this forum seem very reasonable most of the time.