Figured that. I do know DirecTV can notice low signal strengths, but I figured that was data that was sent in a scheduled type report, not real time that was accessible to any tech. For me it's more academic, as I've only called tech support 3-4 times in the last 7 years or so. I do like to know how things work on the other side of the call.
I gave up on tech support years ago. Do they still have it? I absolutely hate to call D*, except for the friendly folks at ACT. Nothing to do with the CSR's attitude, I know they're gonna read from a script that I could write. What I can't stand is their lack of knowledge about their own products.
This isn't a problem that D* has by itself. Most folks I call for help just don't understand what they're selling. Let me see, I've given up on calling Sony, Panasonic (except for concierge service), Toshiba (pitiful tech support), Lenovo (downright nasty sales people and CSRs), and the list just goes on and on.
Here lies the knowledge and expertise we need to deal with just about anything electronic and it doesn't cost a cent.