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Guest Message by DevFuse

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DISH Guide for local channel wrong on Hopper


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9 replies to this topic

#1 OFFLINE   jeffdb27

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Posted 03 November 2012 - 07:12 PM

:icon_lame During this time of year local stations preempt network programming for exhibition basketball games. In the past, the guide was always correct. But now, three times in a row, it isn't. KSNW in Wichita has been advertising all week that they will be showing a KU baseketball game on Monday at 7pm and delaying the Voice until 1:05 am, so this is not a last minute change. The guide still shows the Voice. TitanTV,an online guide has the fact that a KU game is on. There is another game on Friday, the 9th at 7pm and DISH's guide is wrong that night as well.

Who does one report such things to?

Hopper (owned) + EHD + Sling Adapter + OTA Adapter
AT200 + BB@Home + RSNs + Locals
SATS: 110/119/129
Dish Network Customer since
October 1996


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#2 OFFLINE   James Long

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Posted 03 November 2012 - 08:10 PM

Check the guide at Zap2It. If Zap2It is wrong then it is out of DISH's control.

(DISH and Zap2It get their data from the same source.)

#3 OFFLINE   jeffdb27

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Posted 04 November 2012 - 10:55 AM

So, Zap2It is wrong as well. So I guess I will try to complain to them.

One more missing feature on the hopper, you can't edit the name of something you recorded. Hopefully this comes back when the OTA tuner is released! Came in handy when the guide info was wrong (and you caught it in time).

Hopper (owned) + EHD + Sling Adapter + OTA Adapter
AT200 + BB@Home + RSNs + Locals
SATS: 110/119/129
Dish Network Customer since
October 1996


#4 OFFLINE   fudpucker

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Posted 04 November 2012 - 01:17 PM

Check the guide at Zap2It. If Zap2It is wrong then it is out of DISH's control.

(DISH and Zap2It get their data from the same source.)


Are you sure about that? Because Zap2it has actual start and end times, including those which end at, say, 9:01, which Dish misses (and thus cuts then end off of shows.)

#5 OFFLINE   Inkosaurus

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Posted 04 November 2012 - 04:46 PM

Are you sure about that? Because Zap2it has actual start and end times, including those which end at, say, 9:01, which Dish misses (and thus cuts then end off of shows.)


100% sure, Dish uses the same info that Zap2it has.

#6 OFFLINE   garys

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Posted 04 November 2012 - 07:56 PM

100% sure, Dish uses the same info that Zap2it has.


Dish uses Tribune Media Services for channel info. Not sure where Zap2it gets theirs.

#7 OFFLINE   P Smith

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Posted 04 November 2012 - 08:46 PM

The path going up, to ROVI, try to contact them.

#8 OFFLINE   James Long

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Posted 04 November 2012 - 10:40 PM

Dish uses Tribune Media Services for channel info. Not sure where Zap2it gets theirs.

It isn't hard to figure it out: ©2012 Tribune Media Services, Inc.
http://tvlistings.za...d.do?aid=zap2it

That is why it is suggested as a good comparison to see if it is a DISH issue (not matching the channel to the EPG correctly) or a source issue with TMS.

#9 OFFLINE   P Smith

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Posted 04 November 2012 - 11:27 PM

Dish uses Tribune Media Services for channel info. Not sure where Zap2it gets theirs.


Deja vu: http://www.dbstalk.c...ad.php?t=185799

Reuters
http://www.reuters.c...e?symbol=ROVI.O:

Its service provider customers include British Sky Broadcasting Group, Canal+, Charter, Comcast Corporation (Comcast), Cox Communications, Cablevision, DirecTV, EchoStar Communications, Foxtel, MegaCable, Sky Deutschland, Sky Italia, Shaw Communications, Time Warner Cable, UPC, Verizon and others.



#10 OFFLINE   jeffdb27

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Posted 07 November 2012 - 10:13 PM

[quote name='jeffdb27']So, Zap2It is wrong as well. So I guess I will try to complain to them.QUOTE]

So I contacted Zap2It and told them they had the wrong information. They emailed back and asked for some info that I had already pretty much given them. Well they hadn't gotten the guide fixed by the Monday game, but checking Friday just now, it is corrrect both on Zap2It online and on DISH.

Hopper (owned) + EHD + Sling Adapter + OTA Adapter
AT200 + BB@Home + RSNs + Locals
SATS: 110/119/129
Dish Network Customer since
October 1996





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