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Guest Message by DevFuse

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Renewal Time - Can I get this upgrade?


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18 replies to this topic

#1 OFFLINE   edro

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Posted 05 November 2012 - 05:28 PM

I am out of contract by 1 month and have been a customer for 2 years.

Currently have:
Choice Xtra Classic
Slim Line with SL3K4NR1-03 LNB
H20-600 in living room
D12-700 in bedroom

What I want:
HR24 in living room
HR24 in bedroom

Is this possible? I'm assuming it is a stretch since many people can't even get 1 HR24 and since you supposedly can't request certain models.

I do not want ANY programming upgrades. NFL/NBA Tickets, HBO, Showtime, etc... DO NOT WANT.

What are the chances I can get 2 DVRs (don't have to be HR24) when I upgrade?

Thanks for advice!

Edited by edro, 05 November 2012 - 05:34 PM.


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#2 OFFLINE   spartanstew

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Posted 05 November 2012 - 05:34 PM

Probably a $99 cost.

I'm sure Directv can't wait to get their hands on your unit.

 
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#3 OFFLINE   edro

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Posted 05 November 2012 - 05:35 PM

Are there extra DVR fees? Like $5 per DVR/mo?

#4 OFFLINE   spartanstew

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Posted 05 November 2012 - 05:38 PM

I think the DVR is currently $7 per account.

I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#5 OFFLINE   Shades228

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Posted 05 November 2012 - 05:41 PM

DVR is $8 a month
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV

#6 OFFLINE   edro

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Posted 05 November 2012 - 05:45 PM

$8 per box, or $8 for both boxes?

#7 OFFLINE   bixler

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Posted 05 November 2012 - 05:53 PM

$8 per box, or $8 for both boxes?


$8 for both....you pay HD and DVR service once per account.
Slimline5.....SWM 8.....SWS-8 8 way splitter
PI feeds SWS-8 splitter and HR 21-100 in Media Room 0x62c 3:59am 12/18/12
SWS-8 splitter feeds HR 22-100 in Family Room 0x62c 3:59am 12/18/12 wireless ethernet connection via Linksys WET610N
SWS-8 splitter feeds HR 22-100 in Master Bedroom 0x62c 3:59am 12/18/12
SWS-8 splitter feeds H 21-100 in Guest Bedroom 0x45d2 3:27am 6/27/12

#8 OFFLINE   harsh

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Posted 05 November 2012 - 05:57 PM

Only DIRECTV can tell you how they will treat you.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#9 OFFLINE   edro

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Posted 05 November 2012 - 06:18 PM

Attempt 1: Called in about "Equipment Upgrade".
CSR said it would be $400 for 2 new HD DVRs, and no current promotions for renewing my service.
lol

Ok. Time to call cancellation department.

#10 OFFLINE   edro

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Posted 05 November 2012 - 06:53 PM

Attempt 2: Called in to Cancel DirecTV Service
Got a very nice guy who was very knowledgeable.

Offer 1:
HD DVR for $20
-$15/mo for 1 year

Offer 2:
2x HD DVR for $170 + 2x $20
-$10/mo for 1 year

Offer 3:
HD DVR + Whole Home DVR (using SWM) $170 + 2x 20
-$10/mo for 1 year

Not bad... Current bill is $87 after tax. Offer 1 is the most likely candidate. New bill would be -$7 since DVR costs $8/mo.
Still not sure if it is worth it or not. I might just switch to OTA HD and a media player box.

#11 OFFLINE   edro

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Posted 06 November 2012 - 10:41 AM

Any chance I can get a better deal than:
Offer 1:
HD DVR for $19.95
-$15/mo for 1 year (DVR service is +$8/mo, so I net -$7/mo)

What about -$15/mo for 2 years?

How far can they stretch it and what services or costs are they more willing to throw in to sweeten the deal?

#12 OFFLINE   dpeters11

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Posted 06 November 2012 - 12:03 PM

Keep in mind, going with that deal, you'd get anything from an HR20-HR24. They'll only guarantee a THR22 or HR34.

#13 OFFLINE   Curtis0620

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Posted 06 November 2012 - 12:23 PM

Attempt 2: Called in to Cancel DirecTV Service
Got a very nice guy who was very knowledgeable.

Offer 1:
HD DVR for $20
-$15/mo for 1 year

Offer 2:
2x HD DVR for $170 + 2x $20
-$10/mo for 1 year

Offer 3:
HD DVR + Whole Home DVR (using SWM) $170 + 2x 20
-$10/mo for 1 year

Not bad... Current bill is $87 after tax. Offer 1 is the most likely candidate. New bill would be -$7 since DVR costs $8/mo.
Still not sure if it is worth it or not. I might just switch to OTA HD and a media player box.


What is the 2x 20?
HR34-700
HR24-200
HR24-200

#14 OFFLINE   west99999

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Posted 06 November 2012 - 12:36 PM

Any chance I can get a better deal than:
Offer 1:
HD DVR for $19.95
-$15/mo for 1 year (DVR service is +$8/mo, so I net -$7/mo)

What about -$15/mo for 2 years?

How far can they stretch it and what services or costs are they more willing to throw in to sweeten the deal?


Sure there is a chance but nobody here knows, why don't you call them?

#15 OFFLINE   smitbret

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Posted 06 November 2012 - 01:01 PM

Sure there is a chance but nobody here knows, why don't you call them?


I'm going to step in and say the chance of it happening is far less than 1%. It would take a supervisor issuance of several hundred dollars worth of credits and unless you have been a DirecTV customer for a long time and you spend a large amount on DirecTV (Top 10% of customers) then it's just simply not going to happen.

#16 OFFLINE   edro

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Posted 07 November 2012 - 07:15 AM

What is the 2x 20?

$19.95 processing for each box

#17 OFFLINE   smitbret

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Posted 07 November 2012 - 07:36 AM

$19.95 processing for each box


You sure it's per box and not just $19.95+tax for the entire upgrade?

#18 OFFLINE   otaliema

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Posted 07 November 2012 - 07:49 AM

$19.95 processing for each box


Prcoessing fee's and Install charges are charged per order not per unit on an order.

Point of clarifcation all HD receivers require a 24 month contract no exceptions for lease upgrades. I assuming the $10/year is addional discount provided to cover the HD charge for the first year.

all told the deals that CRG offered you are quite good i'd personaly go with one of them. 447.95 in hardware and install for 189.95-209.90 (depends if they process one or two orders) is a nice deal.

I am a former DIRECTV employee however all statements opinions, views, expressions, etc, are entirely my own even if logic says otherwise.

They DO NOT reflect on DIRECTV and or any partner, affiliated company's, polices, processes, opinions, or things that are not listed here.

Set up. HR24-200, HR24-200, HR22-200, H23-600. Whole Home, BBCCK, SL3 SWiM.

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#19 OFFLINE   mitchflorida

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Posted 10 November 2012 - 09:53 AM

they should install one HR24 for free, assuming you have a good payment record, in return for two year contract. That is what I would hold out for. The other one for $99.




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