I called the tech this morning. After several tests that showed a networking error, he transferred me to his manager.
I have an appointment with the technician next week. I hope he will be able to solve the problem.
Just curious if you had your appointment yet? If you could post the results of the technician's visit, that would be great. I'm thinking about going that route myself.
I've tried increasing my DHCP lease times from 12 hours to 7 days, but it didn't seem to do anything. I'm assuming that don't have to port forward anything on the router itself? I see that there is a STB port that is defined on the receivers, but I haven't seen many folks talking about setting up port forwarding such that these are accessible from the outside world? I would have figured there would have been more discussion surrounding this if it were required.
I did call DirecTV today just to have record of my problems with the service on my account. The person I spoke with tried some troubleshooting to no avail. Eventually, we got around to resetting the HR34 which I already told him I knew would solve the problem. Once all the receivers were operational after reboot, he said he'd send another "activation signal" or something along those lines to my house in hopes that it would solve the problem long term. I'm highly suspect that it'll do anything, but it's noted on my account now that I've been having continual issues. If I want a technician to come out to the house (assuming that activation signal didn't solve the problem), I should be able to free of charge since I'm still a relatively new customer.