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S2 SD tivos rebooting ????


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86 replies to this topic

#26 OFFLINE   bs03

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Posted 14 November 2012 - 10:45 AM

I just wanted to mention that everyone should call or email DirecTV. If we don't complain enough, it will be swept under the rug.

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#27 OFFLINE   wahooq

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Posted 14 November 2012 - 01:16 PM

Time to upgrade maybe?
My comments and opinions are my own and not necessarily those of DirecTV.

#28 OFFLINE   volkl

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Posted 14 November 2012 - 03:49 PM

Perhaps. It's frustrating if D* is doing this change to the guide data hoping to drive people to dump their Tivos, or more likely, NWF --- Not Worth Fixing.

I'm starting to get pissed the more I think about these reboots along with the frequent Nomad not authorized problems.

It's too much to acknowledge an issue, because the next step is fixing it.

#29 OFFLINE   Stuart Sweet

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Posted 14 November 2012 - 05:04 PM

Actually I just got a message from DIRECTV that they are actively looking into this issue. Anything that you can say about the issue here would be greatly appreciated.
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#30 OFFLINE   volkl

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Posted 14 November 2012 - 05:36 PM

That is great news Stuart, thanks for posting.

The guys at tivocommunity have swapped hard drives and were able to read log files pertaining to the issue.

Thread below:
http://www.tivocommu...ad.php?t=495885

Logfile posted by ESPalmer of tivocommunity.com (Thanks ESPalmer)
Nov 12 01:52:36 (none) Thread ApgReader[225]: build b-6-4-prod @299218 2008.05.08-0010 release-mips []
Nov 12 01:52:36 (none) Thread ApgReader[225]: pack 6.4a-01-2
Nov 12 01:52:36 (none) Thread ApgReader[225]: read 0x00400000 /tvbin/tivoapp
Nov 12 01:52:36 (none) Thread ApgReader[225]: read 0x02000000 /lib/libc.so.6
Nov 12 01:52:36 (none) Thread ApgReader[225]: read 0x02200000 /lib/libm.so.6
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02400000 /lib/libpthread.so.0
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02600000 /lib/libutil.so.1
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02800000 /lib/libtvutil.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02a00000 /lib/libtmk.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02c00000 /lib/libtvstructures.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2aaa8000 /lib/ld.so.1
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ab04000 /lib/libhpkoss.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ab50000 /platform/lib/libhpkhl.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ac18000 /platform/lib/libhpkll.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ac5c000 /lib/libdl.so.2
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2aca0000 /lib/libcdaudio.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: 0x00bf6a90 0x010fef4c 0x010e95cc 0x00bebc54 0x00beabc4 0x00bee42c 0x00bee260 0x00bed6d8 0x00bed624 0x02a3c41c 0x02a3b978
Nov 12 01:52:37 (none) Thread ApgReader[225]: Tmk Fatal Error: Thread ApgReader <225>: unexpected signal 11
Nov 12 01:52:37 (none) Thread ApgReader[225]: Tmk Fatal Error: Thread died due to signal 11
Nov 12 01:52:37 (none) Thread ApgReader[225]: Invoking rule 834: rebooting system


I added the emphasis.

Edited by volkl, 14 November 2012 - 05:47 PM.


#31 OFFLINE   RMichals

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Posted 14 November 2012 - 05:47 PM

Mine seem to specifically reboot at around either 5:55pm or 7:55pm eastern for the first few days of this saga, also at 8:25 am or pm since, in the past I would always get a service message about a free preview or something coming up, like around 7:55pm a new message is pushed down through satellite to my box. During this weekend one box went 18 hrs with no reboots during that time it did succesfully receive three directv programming messages. The rest of the week before and since it is rebooting 3 - 4 times a day and no messages are coming down the pike, Coincidence, Perhaps?

My main suspects are the time change / guide shifting an hour, corrupt programming messages push, guide data problem or even a bad channel logo push.

It's just strange that I always used to get a message about a free preview around 8pm.

I also disconnected another receiver from the satellite signal and left it powered, it did not reboot during this entire 24 hrs, I then reconnected satellite signal and within 3-4 hrs reboot. Coincidence?

I don't think it really requires new software, just a determination to figure out what directv has started or stopped doing that the software does not like since last week 11/7-8/12.

We have heard here that directv is dropping the guide data that runs the non APG receivers (not the same as non RID since dsr-6000 exists), series 1 & 2 directv tivos are supposed to be APG but perhaps they have dropped a APG stream that the receiver is looking for.

APG= Advanced programming guide

Does any one have a clue what a signal 11 is besides the trigger for the reboot, Could it be an incoming message?

Edited by RMichals, 14 November 2012 - 06:02 PM.


#32 OFFLINE   Diana C

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Posted 14 November 2012 - 07:07 PM

IIRC, signal 11 is an out of memory error.

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FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#33 OFFLINE   chuckg

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Posted 14 November 2012 - 07:10 PM

Power on (I power them down overnight) around 1:30 PST. 5:04:30 PST re-boot. Just one unit. Other is waiting on the shelf until needed.

4:45 and back on.
Two Samsung S4040Rs 6.4A

#34 OFFLINE   P Smith

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Posted 14 November 2012 - 07:24 PM

...
We have heard here that directv is dropping the guide data that runs the non APG receivers (not the same as non RID since dsr-6000 exists), series 1 & 2 directv tivos are supposed to be APG but perhaps they have dropped a APG stream that the receiver is looking for.

APG= Advanced programming guide
...

It cannot be APG, as it's main source of system info/tables for all new D and R and H and HR receivers/DVRs [PIDs 0x0800 and up].

Ceasing part is related to MPG
(PIDs 0x0500+ up to 0x0800)

#35 OFFLINE   RMichals

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Posted 14 November 2012 - 08:44 PM

IIRC, signal 11 is an out of memory error.


Thanks I googled linux signal 11 error for more info. Just wonder what the heck they could be triggering to suddenly cause this to start.

#36 OFFLINE   volkl

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Posted 15 November 2012 - 08:17 AM

Reboot 11/15/12 8:15 am CST.

#37 OFFLINE   Diana C

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Posted 15 November 2012 - 09:40 AM

...Just wonder what the heck they could be triggering to suddenly cause this to start.


Starting on 11/10 my kernel log starts showing hundreds of audio sync errors, which are absent from the prior log.

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FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#38 OFFLINE   P Smith

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Posted 15 November 2012 - 09:49 AM

It sounds more and more as someone testing patience of owners the old devices, who did drop a monkey wrench and watching ...

#39 OFFLINE   Diana C

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Posted 15 November 2012 - 09:50 AM

Reboot 11/15/12 8:15 am CST.


Reboot here at 6:10 am EST. I reset all my logs last night and my kernel log is over 200K in just 12 hours.

Dish Network Customer from 9/1998-11/2001
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Current setup:
DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#40 OFFLINE   RMichals

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Posted 15 November 2012 - 05:05 PM

Reboot 3:55 am and then again 2:25 pm on one receiver, not checking the other directivos.

#41 OFFLINE   billsnj

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Posted 15 November 2012 - 06:16 PM

My config - 2 Series 2 TIVO DVR's one with a upgradedHD 2010 the other has a standard HD.

Both continue to do random reboots.

Latest was at 6:48 PM EST - the unit with the upgraded HD
Approx. 7:02 PM EST the other unit rebooted
Called Directv CS they claim they have noknowledge of this issue.

#42 OFFLINE   ADent

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Posted 16 November 2012 - 03:08 AM

There are more reports over at the TiVo forums: http://www.tivocommu...ad.php?t=495885 .

#43 OFFLINE   RMichals

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Posted 16 November 2012 - 11:20 AM

Reboot 3:25 am this morning compared to 3:55 am yesterday, so will my next reboot be at 1:55pm? Stay tuned.

#44 OFFLINE   RMichals

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Posted 16 November 2012 - 12:07 PM

Reboot 3:25 am this morning compared to 3:55 am yesterday, so will my next reboot be at 1:55pm? Stay tuned.


12:55pm reboot

#45 OFFLINE   RMichals

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Posted 16 November 2012 - 03:05 PM

And then reboot again at 1:58 pm on the same receiver only 3 minutes later then predicted by pattern.
Yesterday afternoon reboot was around 2:25 pm so there seems to be this pattern that moves 30 minutes earlier each day.

#46 OFFLINE   ADent

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Posted 16 November 2012 - 06:02 PM

I rebooted at
Nov 15 17:22:41, Nov 15 19:59:48, Nov 15 22:30:18

Nov 16 03:27:13, Nov 16 10:48:17, Nov 16 13:24:51

Nov 17 01:26:22, Nov 17 03:02:50, Nov 17 06:36:10, Nov 17 09:08:49, Nov 17 17:02:18, Nov 17 22:23:35

Nov 18 03:21:50, Nov 18 04:53:11, * ,Nov 18 20:55

Nov 19 02:54:59, Nov 19 04:52:55, Nov 19 05:56:07, Nov 19 09:59:27, Nov 19 10:48:59, Nov 19 14:56:11, Nov 19 15:48:10, Nov 19 16:41:49, Nov 19 21:27:22

Nov 20 00:59:51, Nov 20 01:49:31, Nov 20 02:57:55, Nov 20 03:27:59, Nov 20 03:58:03, Nov 20 04:28:02, Nov 20 04:58:02, Nov 20 05:28:04, Nov 20 05:57:59, Nov 20 06:27:56, Nov 20 06:57:53, Nov 20 07:27:51, Nov 20 07:57:55

Those are times in UTC, so subtract 7 hours for local time.


* Missing data. Logs rotated twice during this time and I don't have data.

DSR6000

Edited by ADent, 20 November 2012 - 02:07 AM.


#47 OFFLINE   mccoady

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Posted 16 November 2012 - 06:07 PM

Both our series 2 Samsung's have been rebooting at least twice a day between 8:30am-9:00am and between 3:00-4:00pm for a week... my son thinks it's rebooting more often than that.

Every time our units reboot the screen says something about not being able to retrieve the latest guide info but during the normal updates between 2:30-3:30 in the morning they always say "Successful".

#48 OFFLINE   P Smith

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Posted 16 November 2012 - 07:15 PM

Reading the posts as epitaphs on graves ...

:)

#49 OFFLINE   RMichals

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Posted 16 November 2012 - 09:22 PM

????


Are they reading this, within 3 minutes of typing I had a reboot at 10:25pm

Edited by RMichals, 16 November 2012 - 09:35 PM.


#50 OFFLINE   JohnTSmith

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Posted 16 November 2012 - 09:39 PM

Until I found this message thread, I thought it was something wrong with my dish and/or coax connections

Two HR10-250 receivers and one R10 are all restarting... started about a week ago

Really irritating... making me think about updating to HD equipment




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