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S2 SD tivos rebooting ????


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86 replies to this topic

#21 OFFLINE   CaHwyGuy

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Posted 13 November 2012 - 02:12 PM

I'll note we've been seeing the same problem -- rebooting of our Samsung SIR 4080R. We brought the unit to Weaknees thinking it might be a disk failure (we've had occasional pixelation, and given the unit is 8 years old...), but there are no disk or tuner problems. They indicated they've been getting a load of units in during the last two weeks with rebooting problems, and they believe it is a DirecTV problem.

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#22 OFFLINE   chuckg

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Posted 13 November 2012 - 05:21 PM

Third time today just now. Two, three yesterday. 2007 all over again. Roughly. :D
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#23 OFFLINE   chuckg

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Posted 13 November 2012 - 05:51 PM

Did it again at 3:48 PST.
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#24 OFFLINE   RMichals

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Posted 13 November 2012 - 08:38 PM

Looks like directv is going to let this issue slide, just got a call tonight and they want to blame it on power issues or the hardware being so old. They can't accept that everybodies boxes are rebooting suddenly all starting on the same date and around 25 and 55 after the hour. Seems like there is no one to even speak to that is familir with the SD directv tivo product line.

#25 OFFLINE   litzdog911

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Posted 14 November 2012 - 01:07 AM

Looks like directv is going to let this issue slide, just got a call tonight and they want to blame it on power issues or the hardware being so old. They can't accept that everybodies boxes are rebooting suddenly all starting on the same date and around 25 and 55 after the hour. Seems like there is no one to even speak to that is familir with the SD directv tivo product line.


It's a bit premature to jump to that conclusion. It's quite possible they don't yet know the cause.
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#26 OFFLINE   bs03

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Posted 14 November 2012 - 10:45 AM

I just wanted to mention that everyone should call or email DirecTV. If we don't complain enough, it will be swept under the rug.

#27 OFFLINE   wahooq

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Posted 14 November 2012 - 01:16 PM

Time to upgrade maybe?
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#28 OFFLINE   volkl

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Posted 14 November 2012 - 03:49 PM

Perhaps. It's frustrating if D* is doing this change to the guide data hoping to drive people to dump their Tivos, or more likely, NWF --- Not Worth Fixing.

I'm starting to get pissed the more I think about these reboots along with the frequent Nomad not authorized problems.

It's too much to acknowledge an issue, because the next step is fixing it.

#29 OFFLINE   Stuart Sweet

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Posted 14 November 2012 - 05:04 PM

Actually I just got a message from DIRECTV that they are actively looking into this issue. Anything that you can say about the issue here would be greatly appreciated.
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#30 OFFLINE   volkl

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Posted 14 November 2012 - 05:36 PM

That is great news Stuart, thanks for posting.

The guys at tivocommunity have swapped hard drives and were able to read log files pertaining to the issue.

Thread below:
http://www.tivocommu...ad.php?t=495885

Logfile posted by ESPalmer of tivocommunity.com (Thanks ESPalmer)
Nov 12 01:52:36 (none) Thread ApgReader[225]: build b-6-4-prod @299218 2008.05.08-0010 release-mips []
Nov 12 01:52:36 (none) Thread ApgReader[225]: pack 6.4a-01-2
Nov 12 01:52:36 (none) Thread ApgReader[225]: read 0x00400000 /tvbin/tivoapp
Nov 12 01:52:36 (none) Thread ApgReader[225]: read 0x02000000 /lib/libc.so.6
Nov 12 01:52:36 (none) Thread ApgReader[225]: read 0x02200000 /lib/libm.so.6
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02400000 /lib/libpthread.so.0
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02600000 /lib/libutil.so.1
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02800000 /lib/libtvutil.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02a00000 /lib/libtmk.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x02c00000 /lib/libtvstructures.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2aaa8000 /lib/ld.so.1
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ab04000 /lib/libhpkoss.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ab50000 /platform/lib/libhpkhl.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ac18000 /platform/lib/libhpkll.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2ac5c000 /lib/libdl.so.2
Nov 12 01:52:37 (none) Thread ApgReader[225]: read 0x2aca0000 /lib/libcdaudio.so
Nov 12 01:52:37 (none) Thread ApgReader[225]: 0x00bf6a90 0x010fef4c 0x010e95cc 0x00bebc54 0x00beabc4 0x00bee42c 0x00bee260 0x00bed6d8 0x00bed624 0x02a3c41c 0x02a3b978
Nov 12 01:52:37 (none) Thread ApgReader[225]: Tmk Fatal Error: Thread ApgReader <225>: unexpected signal 11
Nov 12 01:52:37 (none) Thread ApgReader[225]: Tmk Fatal Error: Thread died due to signal 11
Nov 12 01:52:37 (none) Thread ApgReader[225]: Invoking rule 834: rebooting system


I added the emphasis.

Edited by volkl, 14 November 2012 - 05:47 PM.


#31 OFFLINE   RMichals

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Posted 14 November 2012 - 05:47 PM

Mine seem to specifically reboot at around either 5:55pm or 7:55pm eastern for the first few days of this saga, also at 8:25 am or pm since, in the past I would always get a service message about a free preview or something coming up, like around 7:55pm a new message is pushed down through satellite to my box. During this weekend one box went 18 hrs with no reboots during that time it did succesfully receive three directv programming messages. The rest of the week before and since it is rebooting 3 - 4 times a day and no messages are coming down the pike, Coincidence, Perhaps?

My main suspects are the time change / guide shifting an hour, corrupt programming messages push, guide data problem or even a bad channel logo push.

It's just strange that I always used to get a message about a free preview around 8pm.

I also disconnected another receiver from the satellite signal and left it powered, it did not reboot during this entire 24 hrs, I then reconnected satellite signal and within 3-4 hrs reboot. Coincidence?

I don't think it really requires new software, just a determination to figure out what directv has started or stopped doing that the software does not like since last week 11/7-8/12.

We have heard here that directv is dropping the guide data that runs the non APG receivers (not the same as non RID since dsr-6000 exists), series 1 & 2 directv tivos are supposed to be APG but perhaps they have dropped a APG stream that the receiver is looking for.

APG= Advanced programming guide

Does any one have a clue what a signal 11 is besides the trigger for the reboot, Could it be an incoming message?

Edited by RMichals, 14 November 2012 - 06:02 PM.


#32 OFFLINE   Diana C

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Posted 14 November 2012 - 07:07 PM

IIRC, signal 11 is an out of memory error.

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FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#33 OFFLINE   chuckg

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Posted 14 November 2012 - 07:10 PM

Power on (I power them down overnight) around 1:30 PST. 5:04:30 PST re-boot. Just one unit. Other is waiting on the shelf until needed.

4:45 and back on.
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#34 OFFLINE   P Smith

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Posted 14 November 2012 - 07:24 PM

...
We have heard here that directv is dropping the guide data that runs the non APG receivers (not the same as non RID since dsr-6000 exists), series 1 & 2 directv tivos are supposed to be APG but perhaps they have dropped a APG stream that the receiver is looking for.

APG= Advanced programming guide
...

It cannot be APG, as it's main source of system info/tables for all new D and R and H and HR receivers/DVRs [PIDs 0x0800 and up].

Ceasing part is related to MPG
(PIDs 0x0500+ up to 0x0800)

#35 OFFLINE   RMichals

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Posted 14 November 2012 - 08:44 PM

IIRC, signal 11 is an out of memory error.


Thanks I googled linux signal 11 error for more info. Just wonder what the heck they could be triggering to suddenly cause this to start.

#36 OFFLINE   volkl

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Posted 15 November 2012 - 08:17 AM

Reboot 11/15/12 8:15 am CST.

#37 OFFLINE   Diana C

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Posted 15 November 2012 - 09:40 AM

...Just wonder what the heck they could be triggering to suddenly cause this to start.


Starting on 11/10 my kernel log starts showing hundreds of audio sync errors, which are absent from the prior log.

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FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#38 OFFLINE   P Smith

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Posted 15 November 2012 - 09:49 AM

It sounds more and more as someone testing patience of owners the old devices, who did drop a monkey wrench and watching ...

#39 OFFLINE   Diana C

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Posted 15 November 2012 - 09:50 AM

Reboot 11/15/12 8:15 am CST.


Reboot here at 6:10 am EST. I reset all my logs last night and my kernel log is over 200K in just 12 hours.

Dish Network Customer from 9/1998-11/2001
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DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#40 OFFLINE   RMichals

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Posted 15 November 2012 - 05:05 PM

Reboot 3:55 am and then again 2:25 pm on one receiver, not checking the other directivos.




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