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Question on the new genie
Posted 13 November 2012 - 10:16 AM
Posted 13 November 2012 - 10:23 AM
There has been questions on wether or not Dtv supports it
but it does work with my HR34. There is a known bug in current
HR34 software that the AM21 will not power off, but that has not affected
anything in my setup!
Posted 13 November 2012 - 03:54 PM
The issue seems to be that DirecTV has not updated their computer system to show that the AM21 does in fact work with the HR34. That means that when the CSR's on the phone look up info on it they are incorrectly informed that they don't work together, and tell people that. It also means that if an HR34 is the only HD receiver on your account the DirecTV ordering system will not allow a CSR to order one for you. If the HR34 is the only HD receiver on your account then you will have to buy the AM21 from another vendor like Solid Signal, Amazon, etc.
-by Jack Handy
Posted 14 November 2012 - 08:52 AM