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Guest Message by DevFuse

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Cancel service within 30 days


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9 replies to this topic

#1 OFFLINE   Breezy

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Posted 15 November 2012 - 12:00 PM

Does anyone know if I can cancel my service within 30 days of signing up with out fees?

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#2 OFFLINE   joshjr

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Posted 15 November 2012 - 12:36 PM

When I signed up in 2008, I was told that I had 24 hours.
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#3 OFFLINE   harsh

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Posted 15 November 2012 - 12:45 PM

With the exception of a few states that have buyer's remorse clauses, not even.

There was a short period a couple years ago where there was somewhere on the order of a 14-30 day period but that door closed hard within a few weeks.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#4 OFFLINE   Carl Spock

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Posted 15 November 2012 - 12:50 PM

Welcome to being a DirecTV customer for the next two years, Breezy.

It's either that or cough up $480.

:)
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#5 OFFLINE   TMan

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Posted 15 November 2012 - 12:51 PM

Good grief, 24 hours isn't even long enough for the equipment to stabilize. The installer even said as much.

My stuff honked like a locomotive horn for two or three days before the proper sound effect for hitting the bottom of a menu, etc. started working properly.
October 2012 DirecTV subscriber - HR34(Genie)/C31/C31 - AU9-S-SWM Five LNB - Premier

#6 OFFLINE   billsharpe

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Posted 16 November 2012 - 11:48 AM

Only 24 hours to cancel?

FiOS gives you 15 days...
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#7 OFFLINE   dpeters11

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Posted 16 November 2012 - 12:08 PM

It's up to the provider, they just can't require anything less than allowed by law. However, I believe the OP's situation has been resolved.

#8 OFFLINE   Beerstalker

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Posted 20 November 2012 - 11:37 AM

This varies from state to state. DirecTVs actual policy I believe is that as soon as the tech activates the receivers you are on the hook for however long the equipment lease is (18 months for SD receivers, 24 months for SD DVRs or any HD equipment I believe).

DirecTV's policy is overrided by state consumer protection laws though. So if your state says you have 24 hours then DirecTV has to give you 24 hours, if you state gives you 14 days then DirecTV has to give you 14 days, etc.

So to answer this question you really would need to look into your own state's laws. I'm not aware of a site/thread that lists them so it's easy to find out. Maybe that wouldn't be a bad idea for a sticky thread somewhere around here if someone wanted to put together a list and keep it updated?
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#9 OFFLINE   Jodean

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Posted 20 November 2012 - 08:28 PM

not anymore....no 24 hours

its that same day by midnight now.....
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#10 OFFLINE   trh

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Posted 20 November 2012 - 09:53 PM

Based on this thread http://www.dbstalk.com/showthread.php?p=3130875#post3130875, I think the OP's question is OBE.




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