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Are any receivers responsive?


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544 replies to this topic

#26 OFFLINE   Richierich

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Posted 17 November 2012 - 02:38 PM

All 4 of my HR24-500s are Fast and much better than my 2 HR23-700s.

Also, channel changing requires an HDMI Handshake which will always take time regardless of anything else you do such as programming. etc. so I don't Surf but I do hit the Guide Button and Surf thru channels to see what programming is on then I Select the Channel I want to watch and wait for the HDMI Handshake to complete it's thing.
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#27 OFFLINE   inkahauts

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Posted 17 November 2012 - 05:06 PM

OH yes! i can confirm THAT ! When the hard drive is empty your system is Fast ! So the speed issue is the communication between the Hard Drive and the Head unit. As i stated earlier thats the bottle neck in the system ! I have a 2 tera byte in mine it is 40 % full And its is slow as hell ! Just going to have to wait till the SSD's come down in price and get the 2 tera byte size to make it worth while.


That used to be the case, but frankly, not anymore, at least not for me. I regularly run with fairly full 2tb drives, often less than 10% available, sometimes even 0% available and that has zero effect on the speed of my units vs them being 80% empty.

#28 OFFLINE   Richierich

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Posted 17 November 2012 - 06:03 PM

OH yes! i can confirm THAT ! When the hard drive is empty your system is Fast ! So the speed issue is the communication between the Hard Drive and the Head unit.


I have 4 HR24-500s and they are all filled up to about 80% and I have NO PROBLEMS WHATSOEVER with them at that Capacity!!!

It all depends on what Model DVR you have!!! :hurah:
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#29 OFFLINE   Rickt1962

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Posted 18 November 2012 - 07:29 AM

I have 4 HR24-500s and they are all filled up to about 80% and I have NO PROBLEMS WHATSOEVER with them at that Capacity!!!

It all depends on what Model DVR you have!!! :hurah:


Man i hope so ! Planning on getting the HR34 and bumping up the capacity to 8 Tera bytes. But i still think the biggest leap in technology is when the SSD drive get bigger and cheaper ! About 2 more years ! Hopefully DTV is building the new units with the Faster sata board to handle 6 gig speed transfer !

#30 OFFLINE   stroh

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Posted 18 November 2012 - 01:16 PM

Thanks for all the feedback. Im sure my problems are hardware related, firmware and software that pushes old hardware too far. Trickplay functions, guide response, menu response, etc. I have tried most if not all of the suggestions above without success.

I called DTV again in a last ditch attempt to get some resolution. Tried the resets again, 963 on the remote again, etc. The tech I spoke with was competent and sympathetic. I explained that I was a happy 15 year DTV customer but couldn't handle the poor performance of the substandard equipment. I asked if they had reports of similar problems with the Genie receivers he advised that he wasn't aware of any. I explained that I was willing to try replacing the receivers with a Genie and client if he thought that would solve the problem. He said the best he could do was $299 for the Genie, $100 for the client, and $49 for the installation. I said I wasn't willing to pay anything out of my pocket to replace substandard equipment. Finally I said I was going to give Uverse a call and would call them back to turn off my service when I had the Uverse up and running. He said he would transfer me to someone that might be able to help give me a better deal. I'm guessing Retention. Bottom line they are going to come out tomorrow and install a new dish, Genie, and client to replace my two hr20's. With discounts, credits and other incentives it won't cost me anything but a new two year commitment.

We'll see what happens...

#31 OFFLINE   Rickt1962

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Posted 18 November 2012 - 01:23 PM

Thanks for all the feedback. Im sure my problems are hardware related, firmware and software that pushes old hardware too far. Trickplay functions, guide response, menu response, etc. I have tried most if not all of the suggestions above without success.

I called DTV again in a last ditch attempt to get some resolution. Tried the resets again, 963 on the remote again, etc. The tech I spoke with was competent and sympathetic. I explained that I was a happy 15 year DTV customer but couldn't handle the poor performance of the substandard equipment. I asked if they had reports of similar problems with the Genie receivers he advised that he wasn't aware of any. I explained that I was willing to try replacing the receivers with a Genie and client if he thought that would solve the problem. He said the best he could do was $299 for the Genie, $100 for the client, and $49 for the installation. I said I wasn't willing to pay anything out of my pocket to replace substandard equipment. Finally I said I was going to give Uverse a call and would call them back to turn off my service when I had the Uverse up and running. He said he would transfer me to someone that might be able to help give me a better deal. I'm guessing Retention. Bottom line they are going to come out tomorrow and install a new dish, Genie, and client to replace my two hr20's. With discounts, credits and other incentives it won't cost me anything but a new two year commitment.

We'll see what happens...


Thank you !! Ive been telling people that on here and get flamed ! As soon as you walk away is when they studder and back track to keep you ! CSR cant help most times but when they switch you into the Retension Rep will do cart wheels !

#32 OFFLINE   Mike Greer

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Posted 18 November 2012 - 01:58 PM

Bottom line they are going to come out tomorrow and install a new dish, Genie, and client to replace my two hr20's. With discounts, credits and other incentives it won't cost me anything but a new two year commitment.

We'll see what happens...


Sounds good! I hope the speed improvement with the HR34 will at least get you back to the ‘usable’ level and I’m glad they are setting you up for no charge.

I’d be very interested in your assessment of the performance of the HR34. I've read good and bad but it is hard to know who is being truthful on their assesments. Many here seem to be blinded by their love or hate of DirecTV.

#33 OFFLINE   veryoldschool

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Posted 18 November 2012 - 03:11 PM

I’d be very interested in your assessment of the performance of the HR34. I've read good and bad but it is hard to know who is being truthful on their assesments. Many here seem to be blinded by their love or hate of DirecTV.

Mine isn't quite up to the response of my HR24. ;)
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#34 OFFLINE   RACJ2

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Posted 18 November 2012 - 05:57 PM

Sounds good! I hope the speed improvement with the HR34 will at least get you back to the ‘usable’ level and I’m glad they are setting you up for no charge.

I’d be very interested in your assessment of the performance of the HR34. I've read good and bad but it is hard to know who is being truthful on their assesments. Many here seem to be blinded by their love or hate of DirecTV.

The HR34 has the same inconsistency that the other HR DVR's have always had. When its working good, its very responsive. When it decides to slow down, you have to do a reset and so far that has always resolved the issue.

I still have an HR22 as well, which has always worked better then what you have described about your HR22. It has actually been really stable and I haven't had as many slow downs as I've had with the HR34. Despite the occasional slow down, with the added features that I gained with the HR34, after 8+ months I'm still glad I upgraded to it.
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#35 OFFLINE   dsw2112

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Posted 18 November 2012 - 06:44 PM

Sounds good! I hope the speed improvement with the HR34 will at least get you back to the ‘usable’ level and I’m glad they are setting you up for no charge.

I’d be very interested in your assessment of the performance of the HR34. I've read good and bad but it is hard to know who is being truthful on their assesments. Many here seem to be blinded by their love or hate of DirecTV.


I'd categorize myself as middle-of-the-road on the love/hate scale :lol: I'm sure the OP will chime in after experiencing the HR34, but it tends to be plagued by the same "slow down" problem on occasion. Its speed is not as bad as an HR22 (I still have one to know), but is not as fast as an HR24 (which I also have.) It is a newer receiver, so it does come with additional "quirks" that are being worked out.

As the HR22, HR24, and HR34 all have a different hardware architecture it's curious that they experience similar slowdown issues (albeit to different degrees.) In an all D* household I think you do become accustomed to it. It becomes noticable when company is over, and you're asked "is there something wrong with your box?" It's also more noticable after visiting the neighbors (who have Dish.)
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#36 OFFLINE   Mike Greer

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Posted 19 November 2012 - 08:50 AM

Mine isn't quite up to the response of my HR24. ;)


Hmm... Hopefully better response than the HR24-500 I use the most (that I have to restart every couple of weeks!).

The HR34 has the same inconsistency that the other HR DVR's have always had. When its working good, its very responsive. When it decides to slow down, you have to do a reset and so far that has always resolved the issue.

I still have an HR22 as well, which has always worked better then what you have described about your HR22. It has actually been really stable and I haven't had as many slow downs as I've had with the HR34. Despite the occasional slow down, with the added features that I gained with the HR34, after 8+ months I'm still glad I upgraded to it.


You'd think they would have used the HR34 to get a clean start. Maybe they are using essentially the same code base as the other HRs - who knows.

A plus on the 5 tuners but man I wish they'd fix the response troubles!

I'd categorize myself as middle-of-the-road on the love/hate scale :lol: I'm sure the OP will chime in after experiencing the HR34, but it tends to be plagued by the same "slow down" problem on occasion. Its speed is not as bad as an HR22 (I still have one to know), but is not as fast as an HR24 (which I also have.) It is a newer receiver, so it does come with additional "quirks" that are being worked out.

As the HR22, HR24, and HR34 all have a different hardware architecture it's curious that they experience similar slowdown issues (albeit to different degrees.) In an all D* household I think you do become accustomed to it. It becomes noticable when company is over, and you're asked "is there something wrong with your box?" It's also more noticable after visiting the neighbors (who have Dish.)


Bummer - I guess I'll stick with the HR24s I have for now. Not willing to start a new contract just yet!

#37 OFFLINE   billsharpe

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Posted 19 November 2012 - 12:12 PM

Amazing how four of the most dissatisfied users—well, including one who's not even a DIRECTV® sub— showed up in this thread.

Do any of you have any constructive ideas?


My constructive idea, at least implied, was switching to FiOS. I realize not everyone has that opportunity.
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#38 OFFLINE   rmmccann

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Posted 19 November 2012 - 01:52 PM

My constructive idea, at least implied, was switching to FiOS. I realize not everyone has that opportunity.


That's my thought as well. Rather that getting all butt-hurt and calling those of us who are "OK" with the receivers fanboys, switch to a provider that makes you happy.

Personally, the receivers work just fine for me. I'm much happier with the content selection and the fact that even though the DirecTV receivers aren't perfect, they are much better than the crapware my cable company has been providing to people for the past few years. WHDVR, HD channels that follow a logical numbering scheme (rather than the nonsensical one the cable co uses), a much larger selection of HD channels and HD premiums (not forgetting NFL Sunday Ticket) and the fact that I can record more than one show at a time makes it more than worth the hiccups for me.
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#39 OFFLINE   jimmie57

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Posted 19 November 2012 - 02:01 PM

That's my thought as well. Rather that getting all butt-hurt and calling those of us who are "OK" with the receivers fanboys, switch to a provider that makes you happy.

Personally, the receivers work just fine for me. I'm much happier with the content selection and the fact that even though the DirecTV receivers aren't perfect, they are much better than the crapware my cable company has been providing to people for the past few years. WHDVR, HD channels that follow a logical numbering scheme (rather than the nonsensical one the cable co uses), a much larger selection of HD channels and HD premiums (not forgetting NFL Sunday Ticket) and the fact that I can record more than one show at a time makes it more than worth the hiccups for me.


Well said.

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#40 OFFLINE   harsh

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Posted 19 November 2012 - 03:44 PM

Well said.

Modifying one's expectations downward does not address the question of how to improve performance.

As DIRECTV has decided that performance is not an issue (and they're supported by legions of apologists that testify regularly that it isn't), the best next options are to reward them with lots of your money (an amount approximately the cost of a 18-24 month ETF) to lease equipment that is currently performing better or seek services elsewhere.

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#41 OFFLINE   jimmie57

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Posted 19 November 2012 - 03:58 PM

Modifying one's expectations downward does not address the question of how to improve performance.

As DIRECTV has decided that performance is not an issue (and they're supported by legions of apologists that testify regularly that it isn't), the best next options are to reward them with lots of your money (an amount approximately the cost of a 18-24 month ETF) to lease equipment that is currently performing better or seek services elsewhere.


Speed is relavent.
For instance, the difference in the time it takes to change channels between a HD DVR and an HD receiver.
How long is that ?
What would we do with that bit of time if we had it change instantaneous ?
Would we get up out of our recliner and go play a game, have a meal, enjoy the company of a lady. Nope, not enough time to really count.
OK, let's say that we had instant channel changes. I could go around the guide a few more times per day. Did that get me more or better programming ? No. Did that get me enough time to complete any task ? No.
Did it let me go make any more money. No.

What did the speed up of the receiver get me ? Nothing, other than the fact that I can now look and say "Wow, that changes channels fast". Whooopeeee.

If you do not like the system and have left it, why are you here ?
Are you looking for help ?
Are you trying to help others ?

I am here to learn and to try to help others with some minor problems that can be changed with settings, etc.

DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#42 OFFLINE   veryoldschool

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Posted 19 November 2012 - 04:35 PM

Speed is relevant.

It's Harsh that isn't. :lol:

You're having a discussion with a Dish sub, about DirecTV :nono:
A.K.A VOS

#43 OFFLINE   stroh

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Posted 19 November 2012 - 05:55 PM

Well it's been about 8 hours since the install. Been playing with it quite a bit waiting for guide data so I can reenter my season passes. Everything seems great. Fast, responsive, no problems... yet.

Odd change from previous installs, installer did not arrive in DTV vehicle but in his own. I was a little leery but the installer ended up being great. Not only did a clean job, cleaning up after himself, he cleaned up some rats nest accumulated from previous installers. Calls from both installers supervisor and DTV to make sure everything was satisfactory.

My install:

Roof:
Existing dish, new LNB (SWM-8?)
One coax going through grounding block then inside attic to Power Inserter.

Attic:
Power Inserter powered from outlet in attic. One coax to dish, one to splitter.
Splitter with single coax split to my original four, two to each room.

Living room:
HMC Genie (HR34-700, 0x5d3 installed immediately) (one coax line)
CCK connected to wired ethernet (one coax line)

Office:
Genie Client (C31/700) (one coax line used, one not used)

Couple of questions:
1) Going to Settings/Whole-Home/Status shows Whole-Home DVR: Not Authorized. I'm assuming I don't need this with the setup I have since the client is playing off the HR34 without a problem and I don't have any other DVRs.

2) Do I need the CCK? I have wired ethernet at both locations. I see conflicting information online about whether or not to leave it. Everything seems to be working fine. VOD, updates, shows internet connected. Are there any pros or cons regarding direct ethernet vs CCK?

#44 OFFLINE   Marcus Welby

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Posted 20 November 2012 - 08:00 AM

I feel like at times I can see temporary slow downs in responses that could be attributed to stuff downloading that I do not want, like all the instant play movies and banners telling me to record this or that.


I can tell you that this is indeed an issue. While scrolling through the channel guide, it will always freeze up on any guide page that contains one or more banners of the specific type that say "Press SELECT to Watch Now" (there are a couple of other banner ad types that don't have any issues). You can verify that it's not a remote problem because the program description at the top will be stuck on the program info for the show that was highlighted on the PREVIOUS page. It can take anywhere from 10 to 30 seconds for the description to change to what is highlighted on the CURRENT page. Once it does, the receiver becomes responsive again. This is totally consistent and repeatable on my HR20.

#45 OFFLINE   lugnutathome

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Posted 20 November 2012 - 10:48 AM

Do you need it in your case? Not really but you would be deviating from a standard install forcing a CSR support session off the scripts. If it is working as it should why change it to something that will complicate support calls?

Don "food for thought or ignoring as you see fit" Bolton

Well it's been about 8 hours since the install. Been playing with it quite a bit waiting for guide data so I can reenter my season passes. Everything seems great. Fast, responsive, no problems... yet.

Odd change from previous installs, installer did not arrive in DTV vehicle but in his own. I was a little leery but the installer ended up being great. Not only did a clean job, cleaning up after himself, he cleaned up some rats nest accumulated from previous installers. Calls from both installers supervisor and DTV to make sure everything was satisfactory.

My install:

Roof:
Existing dish, new LNB (SWM-8?)
One coax going through grounding block then inside attic to Power Inserter.

Attic:
Power Inserter powered from outlet in attic. One coax to dish, one to splitter.
Splitter with single coax split to my original four, two to each room.

Living room:
HMC Genie (HR34-700, 0x5d3 installed immediately) (one coax line)
CCK connected to wired ethernet (one coax line)

Office:
Genie Client (C31/700) (one coax line used, one not used)

Couple of questions:
1) Going to Settings/Whole-Home/Status shows Whole-Home DVR: Not Authorized. I'm assuming I don't need this with the setup I have since the client is playing off the HR34 without a problem and I don't have any other DVRs.

2) Do I need the CCK? I have wired ethernet at both locations. I see conflicting information online about whether or not to leave it. Everything seems to be working fine. VOD, updates, shows internet connected. Are there any pros or cons regarding direct ethernet vs CCK?


Go fast, turn left, repeat until done.


#46 OFFLINE   lugnutathome

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Posted 20 November 2012 - 11:10 AM

I have been reading this thread and am amazed at the raw emotion expressed over performance and the fact the he provider "owes" us new and better equipment.

Fact is they are improving the hardware on a regular basis. Certainly many of the improvements are features to generate new or improve existing revenue streams but that is what a business must do in order to survive. As is cost containment. Simply replacing old equipment with new every time someone gets a bug up their behee would end up yet another reason to up our already high prices.

One thing I haven't seen mentioned here is the process for clearing NVRAM. On the channels where you can use the red button for scoreboard this can feed a memory issue that in fact does manifest itself as slowing down the machine. I have not seen this mentioned for almost a year now sp maybe it has been rectified or just forgotten.

But if you are a sports junkie perhaps this may help.

To try this change to channel 1, go ahead get a cup of beverage while it fully tunes in ;)

Then on the remote press red, red, blue, blue, yellow, green

You should then see a notice in the lower portion of the screen that NVRAM is cleared.

See if that helps things, it may or may not.

Yes the code shouldn't get one into such a place where this happens. But runtime interpreted code has complexities in memory management native to the code runner and difficult if not impossible to control by the coders. You encounter the same issues with many websites. Even occasionally this one actually.

Don "you may resume your emotional state now;)" Bolton

Go fast, turn left, repeat until done.


#47 OFFLINE   dpeters11

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Posted 20 November 2012 - 11:14 AM

VOS has told us its being on channel 1 long enough, not the button sequence that makes the difference.

#48 OFFLINE   veryoldschool

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Posted 20 November 2012 - 11:16 AM

One thing I haven't seen mentioned here is the process for clearing NVRAM. On the channels where you can use the red button for scoreboard this can feed a memory issue that in fact does manifest itself as slowing down the machine. I have not seen this mentioned for almost a year now sp maybe it has been rectified or just forgotten.

This turned out to be somewhat of a myth. What did make the change was tuning to channel one for 30 sec.
The pressing of the colored buttons, merely had you there for 30 sec or more.
A.K.A VOS

#49 OFFLINE   lugnutathome

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Posted 20 November 2012 - 11:31 AM

Well then that explains why I haven't seen it mentioned for awhile:lol:

So go to channel one and park for a minute, refresh the beverage, make room for another. Got it!

Don "so my outdated post still had value, I learned something:grin:" Bolton

This turned out to be somewhat of a myth. What did make the change was tuning to channel one for 30 sec.
The pressing of the colored buttons, merely had you there for 30 sec or more.


Go fast, turn left, repeat until done.


#50 OFFLINE   Mike Greer

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Posted 20 November 2012 - 11:35 AM

Modifying one's expectations downward does not address the question of how to improve performance.


But lowering expectations is the only real fix when it comes to DirecTV receivers - if you want to continue subscribing to DirecTV that is....




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