That is a great post! Including the line you didn't quote!
I've been reading the Dish forums and they are also full of complaints.....
Looks like we need the 'speed' of Dish Network Engineers with the 'features' of DirecTV engineers.
Not so sure about that Mike.
In all honesty, my 3 HD DVRs that are all HR24 or newer models here all perform quite fast.
That said, there have been times in the past where this was not the case when the firmware was maturing and/or they added functionality. There's also little doubt that the User Interface is not "peaked" yet on all HD DVR models. Speed improvements still need to happen so this is more uniform across all model devices.
At times in the past having read some of your posts in the past, I also wondered if they had some "special" HD DVRs just made especially for you.
There are a number of things that impact performance as others have pointed out - beyond just a firmware version:
1) How does someone have their DVR devices configured? (There are numerous things that impact performance - just one example - if you select all channels, Channels I get, or custom channels you identify - these changes the scope of search within the favorites setting, and may impact guide performance somewhat. There are also literally thousands of potential setting combinations, so of which are known to slow things down in the UI. I've seen more people shoot themselves in the foot on settings than almost any other item when it comes to performance.)
2) Is someone using the "stock" hard drive in the device, an eSata setup, or something else (for owned hardware)? We've seen various posts where people indicate slow WHDS/MRV viewing, only to learn later those same folks installed cheap hard drives w/slow read-write speeds and small memory caches. These slow down the viewing experience. There's a new generation of hardware for the past 12-18 months for HDD's specifically designed for HD DVRs, and these are found in the newer DirecTV models - these make a difference.
3) DECA/Internet connections - routers, DECA connections, and network speed. As more and more of the viewer experience is "connected" - the dependence on adequate network speed grows. The DECA infrastructure helps a great deal in this regard. Also, router and network speed impact things to a degree as well.
Last but not least...as you also said...it's important to note that folks can read just as many posts in the Dish threads about performance and hardware as in the DirecTV threads - sometimes more of them. I contend that not all "boxes" are identical in build quality. That's true for almost any technology. If someone gets a "bad one", they should insist on a replacement.
Here's to wishing you improved results soon...