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DirecTV now offering "Exede 12" Satellite Internet


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23 replies to this topic

#1 OFFLINE   LakeSteve

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Posted 16 November 2012 - 01:44 PM

Called to downgrade to Choice Xtra today since my 3 month introductory free HBO, Showtime, etc. ran out.

The CSR said that as of today, they are offering "Exede 12" satellite internet. I told the lady I'm paying $43 a month (promo plan) for Roadrunner Turbo, which is 20mb down/2 up. She had no idea what a megabit was and was clearly not informed. It's as if they just shoved this in her face and told her to sell it.

10 minutes later, she found out that Exede offers 12 down/3 up. I guess it's about $39.99 a month after they put you into a special offer.

It can't beat my roadrunner turbo. I don't live in the boonies, but it seems like they want to shove this down everyones throat, probably because of the new $4 Time Warner "leased modem" fee. I don't want to give up any speed. The lady had no idea what I was talking about in terms of speed and I finally just told her to drop the subject. I'm normally very patient, but she was clueless as to what she was even selling.

She tried to get me to bundle my home phone as well, asking what I pay for internet and phone. I have no need for home phone, roomie and I have cell phones with unlimited minutes.

15 minutes later I'm finally getting my service downgraded! Geez! Anybody else getting this sales pitch?

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#2 OFFLINE   HarleyD

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Posted 16 November 2012 - 03:20 PM

Sometimes the rep is required to pitch these products and can actually get dinged on their performance appraisals if they don't do it.

That doesn't make it any more convenient for you but try not to hold it against the rep.

The upsell to Premier Protection Plan is being pushed pretty hard too I'm told.
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#3 OFFLINE   Flugelman

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Posted 16 November 2012 - 03:27 PM

From the Exede website: "The bundle offer is available only to customers who have not had DIRECTV service during the previous 24 months..."

This is to get the $39 bundle special.

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#4 OFFLINE   iceburg02

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Posted 16 November 2012 - 03:47 PM

One should only consider satellite internet if dial-up is your only alternative. Between the latency and the caps, it's just awful.

#5 OFFLINE   dpeters11

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Posted 16 November 2012 - 03:54 PM

True. Though I'd looked into one of the satellite providers for someone, and they had a few hours per night that didn't count towards a data cap, basically designed so that downloading security updates and such wouldn't hurt you. I thought that was a good idea.

#6 OFFLINE   harsh

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Posted 16 November 2012 - 04:39 PM

One should only consider satellite internet if dial-up is your only alternative. Between the latency and the caps, it's just awful.

Ecede isn't your father's satellite Internet service.

That being said, I found it unworkable for remote desktop and similar tasks.

The speed was impressive nonetheless

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#7 OFFLINE   alnielsen

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Posted 16 November 2012 - 05:10 PM

One should only consider satellite internet if dial-up is your only alternative. Between the latency and the caps, it's just awful.


Ecede isn't your father's satellite Internet service.

That being said, I found it unworkable for remote desktop and similar tasks.

The speed was impressive nonetheless


Latency will always be an issue with satellite internet due to the distances the signal has to travel. I haven't looked into Ecede, but every other one I have seen have had caps that doing much more than email would cause you to hit that cap.

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#8 OFFLINE   MattScahum

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Posted 16 November 2012 - 05:24 PM

The service itself isnt bad. Im a sup in bundles and it only pops up where we have no other bundle option. The site for.excede gives us a tool to calculate usage.to put you on best plan. The data isnt affected between 12am to 5am in your timezone which is nice. If an alternativr is available.this isn't the best option but most of the areas.that have.this have little to no options so it.is a viable.one.
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#9 OFFLINE   Jacob Braun

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Posted 16 November 2012 - 06:52 PM

The service isn't bad. The speeds are fairly good. But the caps. Oh dear the caps. The $50/month plan has a 7.5GB cap. If you have HughesNet or WildBlue definitely look into it. But if you can get DSL or Cable internet, Exede is not a good choice.

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#10 OFFLINE   MattScahum

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Posted 16 November 2012 - 07:16 PM

The service isn't bad. The speeds are fairly good. But the caps. Oh dear the caps. The $50/month plan has a 7.5GB cap. If you have HughesNet or WildBlue definitely look into it. But if you can get DSL or Cable internet, Exede is not a good choice.


The $50 cap is 10gb
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#11 OFFLINE   Jacob Braun

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Posted 17 November 2012 - 08:58 AM

The $50 cap is 10gb


My mistake! However my opinion still stands...10GBs a month is easy to blow through, although there is the FAP period during off-peak hours which can help.

But still, this is amazing for people who are in rural areas.

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#12 OFFLINE   lesz

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Posted 17 November 2012 - 10:19 AM

The distance that the signal needs to travel with a satellite connection is going to make it such that satellite internet connections are always going to have disadvantages when compared to terrestrially-based internet service, and the cost of launching and maintaining the satellites is always going to be such that it will require severe bandwidth limits and higher cost to subscribers.

Nevertheless, given the reality that those in sparsely populated areas often have very limited internet service options, a satellite connection can still be a wonderful alternative to dial-up. Living in such a sparsely populated area, I had a Hughes satellite connection for about 5 years, and I considered it to be a very attractive alternative to dial-up. I learned to live with the bandwidth limitations and latency, and I also learned that, while speeds and quality of service on the base package can be troublesome, it you are willing to pay for a higher-tiered package, speeds, reliability, and quality of service improve dramatically because, on the base packages, the service providers are forced to oversell limited available bandwidth. With higher-tiered packages, customers are sharing bandwidth with a much smaller number of other users.

From reading on both Hughes and Excede/WildBlue forums, there seems to be a high level of satisfaction from customers who have upgraded to either an Excede system or a Hughes Gen 4 system from older WildBlue or Hughes systems with regard to speeds and the quality of the connection. Again, satellite service is never going to be a good choice for those with terrestrially-based options, but, for those who don't have such options, it can provide users the option to use the internet to do what a dial-up connection will not allow.

#13 OFFLINE   harsh

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Posted 17 November 2012 - 12:18 PM

My mistake! However my opinion still stands...10GBs a month is easy to blow through, although there is the FAP period during off-peak hours which can help.

But still, this is amazing for people who are in rural areas.

Perhaps someone who is downloading that much would benefit from investing in a few PPV instead?

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#14 OFFLINE   Rickt1962

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Posted 17 November 2012 - 01:13 PM

Hey its OK for E-mail or Facebook, But you can do that with Dial up ! With the Cap you wont be allowed to down load alot. And Xbox or PS3 gaming will not work with the Lag time.

#15 OFFLINE   lesz

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Posted 17 November 2012 - 02:07 PM

Hey its OK for E-mail or Facebook, But you can do that with Dial up ! With the Cap you wont be allowed to down load alot. And Xbox or PS3 gaming will not work with the Lag time.


I would consider that to be an extremely inaccurate appraisal.

Regardless of whether a satellite connection is even remotely close to the terrestrially-based connections available to those in more densely populated areas, there is also no comparison between what can be done with a satellite connection and what can be done with a dial-up connection. While it is true that, with a satellite connection, you are going to be limited with regard to doing things like downloading a large amount of video content, using the satellite connection for normal browsing, software downloads and updates, Windows updates, smaller amounts of video content, etc. allows one to do things with relative ease that either can't be done at all or that would be laboriously slow with a dial-up connection.

While I am happy, now, to have an internet service option other than satellite or dial-up, if something were to take me back a few years to the time when satellite and dial-up were my only choices, I would choose to go back to the satellite connection without a second of hesitation. And the recent introduction of the Excede and Hughes Gen4 systems would make a satellite connection significantly more attractive than it was a few years ago when I had a previous generation satellite connection.

#16 OFFLINE   Rickt1962

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Posted 19 November 2012 - 10:07 AM

What ive read on the Web you can not do Xbox 360 or PS3 with it. Am I wrong ?

I would consider that to be an extremely inaccurate appraisal.

Regardless of whether a satellite connection is even remotely close to the terrestrially-based connections available to those in more densely populated areas, there is also no comparison between what can be done with a satellite connection and what can be done with a dial-up connection. While it is true that, with a satellite connection, you are going to be limited with regard to doing things like downloading a large amount of video content, using the satellite connection for normal browsing, software downloads and updates, Windows updates, smaller amounts of video content, etc. allows one to do things with relative ease that either can't be done at all or that would be laboriously slow with a dial-up connection.

While I am happy, now, to have an internet service option other than satellite or dial-up, if something were to take me back a few years to the time when satellite and dial-up were my only choices, I would choose to go back to the satellite connection without a second of hesitation. And the recent introduction of the Excede and Hughes Gen4 systems would make a satellite connection significantly more attractive than it was a few years ago when I had a previous generation satellite connection.



#17 OFFLINE   boukengreen

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Posted 19 November 2012 - 10:36 PM

partially you could surf and dl demos but gaming would be out of the question due to the time it takes to talk to the satellite and then back to the console
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#18 OFFLINE   Mark40930

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Posted 20 November 2012 - 06:57 AM

Looks interesting on their website, especially the unmetered time from midnight to 5 am.

I may consider going with them if I move to an area where no broadband is available, but if I can afford it I'd probably go with Skycasters.com for satellite Internet, especially since they claim that their business plan can support VoIP and VPN...

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#19 OFFLINE   lesz

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Posted 20 November 2012 - 07:25 AM

A Ferrari can do things that a 3 year old Ford Taurus cannot do, but that Taurus can do much that a bicycle cannot do. If you won't ever be able to own the Ferrari, your choice is to enjoy what the Taurus can do or to bemoan the fact that you can't have the Ferrari and keep using the bicycle.

Satellite internet is what it is. Those of us living in sparsely populated areas are never going to have the internet connection options that the people in other areas have. And, by the time our options improve a little, those in more densely populated areas will have even better options. Thus, our choice is to value connections like satellite connections for what they are and to use them for what they can do or to bemoan the fact that we can't have a 50 megabit connection with minimal latency and keep using a dial-up connection that allows us to do much less than the satellite connection.

#20 OFFLINE   dpeters11

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Posted 20 November 2012 - 07:49 AM

Hey its OK for E-mail or Facebook, But you can do that with Dial up ! With the Cap you wont be allowed to down load alot. And Xbox or PS3 gaming will not work with the Lag time.


Even Facebook would be really slow on dialup. Plus I can imagine that someone in a more remote area may not be ale to get a full 56k. Satellite is really the best option as long as you understand the limitations.

#21 OFFLINE   Cyber36

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Posted 20 November 2012 - 09:11 AM

Time Warner(Roadrunner)has a monopoly & is the only cable based form of internet availble out in my area(deadend road in the middle of nowhere). I hate it that they can just apply an extra monthly fee because they can & get away with it. Instead of doing this, they should just have customers buy their own modems when they quit, instead of this. My current one is approx. 6 years old with no issues & they expect me to pay or hand it over so they can THROW IT OUT!!! I don't think so. Greed will kill this company in the long run. Oh, by the way, I'm a 30 year continious customer with them & I do expect to be treated better than this...........

#22 OFFLINE   mark40511

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Posted 21 November 2012 - 05:22 PM

I think it's great that this is at least available to rural customers, even though Satellite isn't the greatest. But I've also heard about WISPS. I know there are several in rural areas and I hear it is much better than satellite........If you look at a WISP map, it seems like the highest concentration of them is in Illinois. There are some in rural areas of KY as well.

#23 OFFLINE   lesz

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Posted 21 November 2012 - 06:21 PM

I think it's great that this is at least available to rural customers, even though Satellite isn't the greatest. But I've also heard about WISPS. I know there are several in rural areas and I hear it is much better than satellite........If you look at a WISP map, it seems like the highest concentration of them is in Illinois. There are some in rural areas of KY as well.


WISP systems provide an economically viable alternative for broadband service in sparsely populated areas where it just doesn't make economic sense to lay down cable with a potential of signing up only a few customers per mile of cable. But, while there are WISP systems available in many rural areas, the reason why many in those areas cannot access the services is that the technology being used by most, perhaps all, WISP systems requires unobstructed line-of-sight to the towers. In my remote area, for example, there were 3 different companies that were offering WISP service, and there were at least a half dozen towers from those companies within a few miles of my home, but, because of uneven terrain and heavy timber, I could not get line-of-sight to and an adequate signal from any of those towers. Finally, a couple of years ago, I got lucky, and one of the companies put up a new tower that fell within the only 10-15 degree opening that I had in any direction, and I was able to get WISP service.

Until then, I had satellite service. While I recognized that it had definite limitations and had to accept those limitations, the satellite service still allowed me to do most things that I wanted to do and that would have been impossible to do with a dial-up connection. Even though the new Exede and Hughes Gen4 services still would not be good choices if a terrestrially-based option was available, I know that, if I didn't have the WISP option, I would be happy to have the opportunity to get service via Exede or Gen4.

#24 OFFLINE   Old_School

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Posted 22 November 2012 - 06:54 PM

WISP suck! We tried out Clear about a year ago as alternative to DSL as the sales rep assured us that we could easily get 15-20 Mbps out of them...

Sadly, it tanked to Verizon DSL... Clear also has data caps that limit the speed to "thursty" users at peak times. the DSL we where pulling about 4.5Mbps and Clear we where pulling 1.21Mbps and we where located 500 ft from the tower:eek2:

I think the problem with WISP is (atleast in Clears case) the WiMax system they are using. It's slow, old technology... I hear rumors there looking at upgrading to a 4G system, if thats true then it could be a decent choice if setup right..

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