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721 Error on new account
Posted 18 November 2012 - 11:22 AM
Upon activation, it appeared that everything went smoothly until we went through the guide. He is subscribed to Premier, and I'd say 95% of the channels are getting 721 error not subscribed. There is a grouping of about 50 channels between channel 2 and channel 108 that are working, but nothing else. I've called customer service 3 times for re-hits. Unplugged the receivers, re-authorized online...Finally I got fed up and had to go to bed. Looking to work it out today before Football starts.Any ideas on what could be causing this error? Phone agents don't seem to be helping much as they just follow their script and ultimately it ends with a re-hit.
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Posted 18 November 2012 - 11:31 AM
Those would be my best guesses. Since you installed it for a buddy, perhaps there is a step the installers go though (verification, activation, etc] on a new account that perhaps self install didnt cover? Dont know, ive installed upgrades for friends, but never set up a new account from scratch.
Tivo Premier XL4, Tivo Premier, Tivo HD whole home on Xfinity HD, DirecTv Whole Home with 39" high gain KaKu dish, Roku3,SageTv 8 TB Win8 Server -> DVDO Edge-> Denon AVR, Klipsch KB15's/Panasonic 55ST60 plasma"
Posted 18 November 2012 - 11:42 AM
Posted 18 November 2012 - 11:45 AM
Posted 18 November 2012 - 11:54 AM
9511 says correct HD dish setup. 103 B-band even
Posted 18 November 2012 - 11:56 AM
Make sure they have HD access and DVR service enabled as well.
Posted 18 November 2012 - 12:01 PM
The rest say correct HD dish setup.
Posted 18 November 2012 - 12:02 PM
Posted 18 November 2012 - 12:05 PM
Posted 18 November 2012 - 04:44 PM