I wasn't sure where to post this, but wanted to start with this great forum since we have received much support yet from Dish Network.
We are a current customer of Dish Network with the following features:
America's Top 250
In the past few days we have noticed some very odd behavior with some of our channels that will NOT go full screen any longer on any of our 4 TVs. We are very familiar with the format key on the remote and currently it's set to normal mode as always.
What we have noticed is some of our channels that used to go full screen now either have a large black border all the way around them or at least on each side. For example, channel 172 (DISE) used to be full screen on normal mode and now will not unless we change the format which of course stretches everything. Another example is NICK HD is also now has a large black border on the sides. If I'm not mistaken, channel 195 (MILITARY) also used to be full screen, but not has a large black border around the sides and top.
Normal CNN HD, local HD, ESPN, etc. appear correctly in full screen.
Thank you for the help. Hoping someone can point out our next steps.