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Guest Message by DevFuse

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Equipment and [what] specialist team?


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3 replies to this topic

#1 OFFLINE   Athenian

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Posted 27 November 2012 - 10:46 AM

During a call about our failing service the other day, the telephone rep recommended that I talk to a special "Equipment and [something]" team about getting a different equipment configuration.

I was focused on getting the immediate problem solved and decided to postpone talking with the other group until our renewal date -- which is almost a month away. Now I can't find the notes from that call and lost the actual name of the team I should ask for. Does anyone here know what the rep was referring to?

Thanks

Athena

#2 OFFLINE   ThomasM

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Posted 27 November 2012 - 03:32 PM

During a call about our failing service the other day, the telephone rep recommended that I talk to a special "Equipment and [something]" team about getting a different equipment configuration.

I was focused on getting the immediate problem solved and decided to postpone talking with the other group until our renewal date -- which is almost a month away. Now I can't find the notes from that call and lost the actual name of the team I should ask for. Does anyone here know what the rep was referring to?

Thanks

Athena


Maybe the folks on this system. They seem to know more about DirecTV equipment and configurations than most folks who actually WORK for DirecTV!!

3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K


#3 OFFLINE   Brubear

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Posted 28 November 2012 - 10:45 AM

During a call about our failing service the other day, the telephone rep recommended that I talk to a special "Equipment and [something]" team about getting a different equipment configuration.

I was focused on getting the immediate problem solved and decided to postpone talking with the other group until our renewal date -- which is almost a month away. Now I can't find the notes from that call and lost the actual name of the team I should ask for. Does anyone here know what the rep was referring to?

Thanks

Athena


they were probably talking about customer retention since you are close to your contract expiration date.

my comments and opinions are my own and do not suggest endorsement by my employer


#4 OFFLINE   Shades228

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Posted 28 November 2012 - 12:53 PM

Equipment and Bundling Group
All comments are my own. Unless specifically stated, my views do NOT represent the views of DIRECTV




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