I have trouble with the program guide at DirecTV's web site. I am fully logged into the site, but viewing the program guide displays New York and Los Angeles locals instead of my own. I have played around with "All Channels," "My Channels," and "Favorite Channels."
Sometimes, if I click through to read details about a particular program, and then return to the guide, my locals will correctly appear.
Today, though, that happened and hours of the grid for my locals indicated no program information was available. Then it seemed to switch back to NY/LA locals in the grid.
If I attempt to schedule a recording from the online guide, it usually fails. Sometimes if I come back a couple minutes later, it will let me successfully schedule it.
And just to be complicated, I was just looking at the details of two Seinfeld episodes airing tonight on TBS. The 6pm episode offers me a "Record Episode" button, but it fails. (We were unable to process your request at this time. Please try again, or call Customer Service at 1-800-531-5000.) The 6:30 episode does not offer a "Record Episode" button at all.
I have also had troubles with the iPad and Android apps. Looking at those same two Seinfeld episodes in the Android app does not offer a Record button, and it also says "your subscription does not include this channel. Please visit the DirecTV website or call..." Clearly, I have TBS in my programming package.
Why is this all so messed up and inconsistent?
Welcome to DBSTalk
Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
- Reply to existing topics or start a discussion of your own
- Subscribe to topics and forums and get email updates
- Send private personal messages (PM) to other forum members
- Customize your profile page and make new friends
Guest Message by DevFuse
Online guide often shows LA/NY locals; remote scheduling intermittent
No replies to this topic
Posted 27 November 2012 - 12:57 PM
October 2012 DirecTV subscriber - HR34(Genie)/C31/C31 - AU9-S-SWM Five LNB - Premier
...Ads Help To Support This SIte...