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Guest Message by DevFuse

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Phone Connection wont work - new Hopper Installation

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2 replies to this topic

#1 OFFLINE   hdcl


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Posted 29 November 2012 - 11:49 PM

I just had my 2 Hopper - 3 Joey installation today which went pretty well overall.

I have a phone line hooked up to both hoppers the way it was with my previous 625 and 722 DVR receivers. The only reason I connect the phone lines is for the Caller ID feature. The reason I noticed a problem is that I had several calls today that did not display anything for Caller ID. I checked on both Hoppers and Caller ID was turned on.

When I checked Settings->Network->Phone Connection or Diagnostics, both Hoppers claim they are not connected to a phone line. The phone lines are fine - I tested them with an actual phone. I don't have VOIP - this is an old school wired AT&T land line. It just looks like they can't "see" the hard wired phone connection.

Any ideas before I call Dish?

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Joined: Aug 09, 2010

Posted 30 November 2012 - 12:51 AM

Give it 24 hours. It should start working by then.

2 Hoppers w/Sling / 2 Hopper 2000s / 1 Joey

1 ViP722k (separate account)

#3 OFFLINE   hdcl


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Posted 01 December 2012 - 01:10 PM

Apparently waiting was all that it took. After 24 hours all the Hoppers and Joeys now display Caller ID information.

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