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Guest Message by DevFuse

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Possibly upgrading to HR34, have a couple questions.


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50 replies to this topic

#26 OFFLINE   dielray

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Posted 05 December 2012 - 03:55 PM

Yes, I put SWM in myself, a few years ago, so maybe that's it. Maybe if I get the right person on the phone, I can explain that. What is a wired CCK?


CCK = Cinema Connection Kit

I have never heard of a customer being able to get them to change what their system reflects.
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#27 OFFLINE   damondlt

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Posted 05 December 2012 - 05:53 PM

Yes, I will replace the living room HR24 with the HR34, and have one other HR24 in the bedroom, that's it. So, no external multiswitch needed then.

You still need a Swim 8, Thats an external Multi-switch.

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#28 OFFLINE   trh

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Posted 05 December 2012 - 06:01 PM

You still need a Swim 8, Thats an external Multi-switch.

From what I've read, he already has a SWM system and doesn't need any external multi-switch UNLESS he wants to use more than the 34 and one 24. And then he'd need a SWM16, not the 8.

#29 OFFLINE   damondlt

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Posted 05 December 2012 - 06:04 PM

From what I've read, he already has a SWM system and doesn't need any external multi-switch UNLESS he wants to use more than the 34 and one 24. And then he'd need a SWM16, not the 8.

Maybe he has the Swim LNB. I've seen him say Swim, but claimed he had no external switch.:)

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#30 OFFLINE   Soulweeper

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Posted 05 December 2012 - 08:39 PM

Maybe he has the Swim LNB. I've seen him say Swim, but claimed he had no external switch.:)


Yes, I have the SL3 SWiM lnb. What I meant by no external switch was nothing outside what's built into the lnb, guess I should have clarified that.

That being said, will I still be good to go if I want to use one HR34 and one HR24, the way it sits right now, no other multiswitch?

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#31 OFFLINE   marabunta

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Posted 05 December 2012 - 09:33 PM

CCK = Cinema Connection Kit

I have never heard of a customer being able to get them to change what their system reflects.


Hm, I just did, last night. Told them I self-installed my SWM and it all checks out, please activate WHDVR service. They sounded surprised and had to transfer me to "Advanced Technical Services" to change my account indicator from legacy to SWM, but once there, it was done in a few minutes.

Caveat: I am on an RV account...I've been self-supported out of necessity for over 10 years now.

#32 OFFLINE   damondlt

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Posted 06 December 2012 - 08:34 AM

Yes, I have the SL3 SWiM lnb. What I meant by no external switch was nothing outside what's built into the lnb, guess I should have clarified that.

That being said, will I still be good to go if I want to use one HR34 and one HR24, the way it sits right now, no other multiswitch?

Yes, Accoring to solid signal the Swim LNB is a Swim 8

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#33 OFFLINE   Soulweeper

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Posted 09 December 2012 - 03:36 PM

I just talked to Directv, and they said no problem if I want to upgrade to an HR34, and they would simply send it to me, and I'd send back my leased HR24. No whole home service needed, no CCK.....just swap it out. No charge either. I'm out of contract, and they know I'd be in a 2 year contract, not that I'd switch anyway, been with them for just over 15 years now.

So, if I do that, and simply swap out the receivers, I'm guessing the monthly DVR service wouldn't increase, correct?

Edited by Soulweeper, 09 December 2012 - 03:48 PM.

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#34 OFFLINE   CCarncross

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Posted 09 December 2012 - 06:06 PM

Correct, you are swapping a dvr for another dvr. Monthly charges should not change.

#35 OFFLINE   Soulweeper

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Posted 09 December 2012 - 06:16 PM

Correct, you are swapping a dvr for another dvr. Monthly charges should not change.


Yeah, that's how I see it too, but wasn't sure how they would. I guess it only increases if you have the whole home service, which I won't. I know in the past they have told me they can't guarantee which receiver will ship, so I hope in this case the lady knew what she was talking about, and could in fact, ship me an HR34. Being that it's a slightly different animal, I'm assuming she was right. They could always just have a tech drop one off too, worst case.

Edited by Soulweeper, 09 December 2012 - 06:22 PM.

DIRECTV since '97
HR44-500 (Leased)
HR24-200 (Owned)
HR24-200 (Owned/spare)

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#36 OFFLINE   damondlt

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Posted 10 December 2012 - 07:40 AM

Well now I'm not so sure Directv will let you just have the HR 34 with out the Whole Home fee.

http://www.directv.c..._lease_addendum


PROGRAMMING AGREEMENT AND TERM.To keep costs down for you, we provide dishes and standard installation at reduced or no cost. In exchange, we ask that you remain a customer for a specified period of time. Specifically, you agree that within 30 days of getting DIRECTV equipment (either provided to you or installed professionally), you will activate your Receivers/Clients and subscribe to a base level of programming valued at $29.99/mo. or above, which may consist of a DIRECTV base programming package (English or Spanish language); Jadeworld; OR, a qualifying international-language a la carte service bundled with either BASIC CHOICE or PREFERRED CHOICE. If you do not activate each Receiver/Client, you agree that DIRECTV or the authorized retailer from whom you obtained the equipment may charge you $150 per Receiver/Client as liquidated damages. You agree to continuously maintain the minimum level of programming with us as follows: New customers: 24 consecutive months. Existing customers: 24 consecutive months for DVR, HD and/or HD DVR Receivers and any Clients, or 12 consecutive months for standard Receivers. If you selected an Advanced Whole-Home DVR (aka "Genie HD DVR") or an HD DVR, you agree to pay a monthly Advanced Receiver fee ($20/mo.). If you selected an HD Receiver, you agree to pay a monthly Advanced Receiver-HD fee ($10/mo.). If you selected a DVR Receiver, you agree to pay a monthly Advanced Receiver- DVR fee ($8/mo.). If you selected a TiVo® HD DVR from DIRECTV (except for model HR10-250), you agree to pay a monthly Advanced Receiver-TiVo fee ($20/mo.) and a monthly TiVo fee ($5/mo.). THIS AGREEMENT TO MAINTAIN PROGRAMMING IS SEPARATE AND DIFFERENT FROM ANY OTHER YOU MAY HAVE MADE WITH DIRECTV AND IS FULLY ENFORCEABLE UNDER THESE TERMS.

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#37 OFFLINE   Soulweeper

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Posted 10 December 2012 - 10:29 AM

Well now I'm not so sure Directv will let you just have the HR 34 with out the Whole Home fee.

http://www.directv.c..._lease_addendum


PROGRAMMING AGREEMENT AND TERM.To keep costs down for you, we provide dishes and standard installation at reduced or no cost. In exchange, we ask that you remain a customer for a specified period of time. Specifically, you agree that within 30 days of getting DIRECTV equipment (either provided to you or installed professionally), you will activate your Receivers/Clients and subscribe to a base level of programming valued at $29.99/mo. or above, which may consist of a DIRECTV base programming package (English or Spanish language); Jadeworld; OR, a qualifying international-language a la carte service bundled with either BASIC CHOICE or PREFERRED CHOICE. If you do not activate each Receiver/Client, you agree that DIRECTV or the authorized retailer from whom you obtained the equipment may charge you $150 per Receiver/Client as liquidated damages. You agree to continuously maintain the minimum level of programming with us as follows: New customers: 24 consecutive months. Existing customers: 24 consecutive months for DVR, HD and/or HD DVR Receivers and any Clients, or 12 consecutive months for standard Receivers. If you selected an Advanced Whole-Home DVR (aka "Genie HD DVR") or an HD DVR, you agree to pay a monthly Advanced Receiver fee ($20/mo.). If you selected an HD Receiver, you agree to pay a monthly Advanced Receiver-HD fee ($10/mo.). If you selected a DVR Receiver, you agree to pay a monthly Advanced Receiver- DVR fee ($8/mo.). If you selected a TiVo® HD DVR from DIRECTV (except for model HR10-250), you agree to pay a monthly Advanced Receiver-TiVo fee ($20/mo.) and a monthly TiVo fee ($5/mo.). THIS AGREEMENT TO MAINTAIN PROGRAMMING IS SEPARATE AND DIFFERENT FROM ANY OTHER YOU MAY HAVE MADE WITH DIRECTV AND IS FULLY ENFORCEABLE UNDER THESE TERMS.

Yeah, I'll have to clarify that with them, as I'm not paying $20 a month to have an HR34. I'll just stay with what I have. It isn't worth it to me.

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HR24-200 (Owned)
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#38 ONLINE   veryoldschool

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Posted 10 December 2012 - 10:34 AM

Yeah, I'll have to clarify that with them, as I'm not paying $20 a month to have an HR34. I'll just stay with what I have. It isn't worth it to me.

That statement is a bit misleading. It is for new customers that started after the change to ARS.
Older customers have line items for what is in the ARS. HD, DVR, and MRV are all part of the ARS fee.
I don't have ARS, but do have a 34 and HD, DVR, & MRV fees.
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#39 OFFLINE   Soulweeper

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Posted 10 December 2012 - 11:02 AM

That statement is a bit misleading. It is for new customers that started after the change to ARS.
Older customers have line items for what is in the ARS. HD, DVR, and MRV are all part of the ARS fee.
I don't have ARS, but do have a 34 and HD, DVR, & MRV fees.


Ah, so if they simply swap out my 24 for a 34, I might be o.k. with the fees staying the same then? Hopefully.

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HR44-500 (Leased)
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#40 OFFLINE   damondlt

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Posted 10 December 2012 - 01:35 PM

Ah, so if they simply swap out my 24 for a 34, I might be o.k. with the fees staying the same then? Hopefully.

Well you'll find out for sure on your next months bill.:)

Blue Ridge Communticatons

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Dream 60 Mbps down 3 Mbps up.

 


#41 ONLINE   veryoldschool

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Posted 10 December 2012 - 03:08 PM

Well you'll find out for sure on your next months bill.:)

This sounds a bit paranoid, as you can't even have the ARS fee added to an older account that has HD, DVR, & MRV on it as line items.

ARS started with new accounts back in February I believe.

Check out the threads about not being able to delete recordings from the C31. This is due to not having MRV on the account, and the CSRs not being able to add ARS to replace the HD & DVR fees.
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#42 OFFLINE   machavez00

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Posted 10 December 2012 - 03:30 PM

OK, since we're talking upgrading to an HR34/Genie let me asks the experts. I currently have one HR20-700(main) and an R15 (master bedroom on 27" Sony by S- video)on a 5 LNB side car dish, no multiswitch. I'd like to keep the dish because it gets more channels than the SL3
I plan on getting a HDTV for the bedroom. I also have a 27" SD set in another bedroom that isn't connected (it has component connection available)

I've been off contract for awhile. I have the free HD DVR offer on my account page. (refurbished HR24 from what's been posted in other threads) Any ideas on how to get the the best bang for my buck? (CSR roulette?)

BTW I live in a Cox Communications area and they have been plastering our neighborhood with their Whole home DVR "bundle" ads

#43 OFFLINE   Soulweeper

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Posted 10 December 2012 - 09:56 PM

Well you'll find out for sure on your next months bill.:)


Oh I'll get that clarified before they ever send it, trust me. :)

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#44 ONLINE   veryoldschool

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Posted 10 December 2012 - 10:19 PM

Oh I'll get that clarified before they ever send it, trust me. :)

Yeah, you'll come out a dollar ahead if you can get them to charge you the $20 ARS fee, over the same three items being charges by line item.
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#45 OFFLINE   truthseeker9569

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Posted 13 December 2012 - 12:53 PM

Hi Volbeat,

I am in a similar situation and have not yet found the magic words to use on CS or Retention to get them to understand my request.

I was wondering about your outcome? Were you able to get the HR34 and NOT pay for whole home DVR? Did they let you self-install?

Thank you!




(My situation - in case anyone is interested):

My current set up is as follows:

One R16-300
One HR22
SWS8WB-P 8 way splitter
2 coax from splitter to dish
Ethernet to the HR22, connected to Internet


What I would like to have:
One HR22 (NOT connected to Internet)
One HR34 (Connected to Internet)
I do NOT want the two boxes networked - I want them completely separate
I do NOT want whole home DVR
No other TVs to connect, NO C31s, no nothing



Additional data:

I recently had a power supply on the HR22 go bad and had a technician out to replace it. While he was here, he checked the dish and signal strengths and he said the levels were near perfect.

All coax and televisions are easily accessible from dish to splitter and splitter to TVs. I can provide wired or wireless Ethernet to any location in the house easily and quickly (as this is what I do for a living).

Pressing "Dash" shows
SWiM Connected
Internet Connected

#46 OFFLINE   Soulweeper

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Posted 13 December 2012 - 09:09 PM

Hi Volbeat,

I am in a similar situation and have not yet found the magic words to use on CS or Retention to get them to understand my request.

I was wondering about your outcome? Were you able to get the HR34 and NOT pay for whole home DVR? Did they let you self-install?

Thank you!


I haven't actually ordered it yet....got real busy with my work this week, and have been getting home late. I may try tomorrow. The first retention person I talked to said it wouldn't even work without being connected to the internet(wrong), and the second time I talked to retention, the lady I got said there would be no problem simply swapping out one HR24 for a 34, no whole home, no client, nothing......a simple DVR swap. I will post back as to how it goes.

DIRECTV since '97
HR44-500 (Leased)
HR24-200 (Owned)
HR24-200 (Owned/spare)

Samsung HLP5063


#47 OFFLINE   truthseeker9569

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Posted 18 December 2012 - 09:55 AM

I ordered the HR34. They would absolutely not let it go out the door for self-install. They forced me to get real ugly with about 6 people before one of the retention people offered my install, CCK, plus HR34 for $199 all-in. Of course, she made the mistake of saying that the CCK was $49 of that deal and made matters worse for herself because I had to pick apart every penny of the $199 (did not intend to, but they infuriate me beyond my current capability to control the aggression). The CCK has been reported as free by multiple DTV sources AND it is clearly a revenue-generating device, so WHY would they be so stupid as to tell me they will charge me for it???

The tech arrived this morning at 9:22. By 9:35, The HR34 was installed, the DECA CCK was connected, and the Genie was alive and searching for satellite. The HR22 was relocated to the basement, connected and looking for signal by 9:42.

NO SWiM8 was installed, NO changes to the dish, NO changes to wiring of any kind. As I stated before, I had internet connected the the HR22, so no muss and no fuss with the Internet was encountered.

Most of the time of the install was spent waiting for the satellite to be found and authorizations to be pushed. The tech left at 10:07 after validating both receivers were operational and WHDVR was working. And then I disabled sharing playlists as I have no use for that feature.

I understand this will not be the case for a large percentage of installs. But this particular install in NO WAY required a professional installer. I maintain my disgust with the entire organization and their 3rd "World-class" customer service. If Dish were only just a tiny bit better, I would hopper on over there!

In my opinion, when they encounter jerks like me who want to self-install, they should send the unit out and inform the customer that if the customer messes it up or can't complete the install, sending a tech out will then be twice as much and at least a week out for scheduling. I would have taken that deal and been fine - and if not, I would accept the consequences.

#48 OFFLINE   Soulweeper

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Posted 20 December 2012 - 05:37 PM

I ordered the HR34. They would absolutely not let it go out the door for self-install.

This makes absolutely no sense to me, because I could go to Solid Signal(or other sites), and buy one right now, then what would they do, not let me activate it over the phone??


I'm calling later today or tomorrow. They already told me I can just get the DVR, nothing else, and they would ship it to me. They supposedly put notes on my account specifying that too. We'll see.

DIRECTV since '97
HR44-500 (Leased)
HR24-200 (Owned)
HR24-200 (Owned/spare)

Samsung HLP5063


#49 OFFLINE   Soulweeper

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Posted 23 December 2012 - 04:17 PM

Just got off the phone with someone(not in retention), and I had called a number that was in an email saying they had a special offer for an equipment upgrade to thank me for me loyalty to Directv. Very frustrating talking to this woman, so I finally ended the call.

Told me that can't even process the order with out whole home service or the CCK. Also, it automatically generates a technician visit, which is $49. She told me she would waive the normal $199 fee, and give me the CCK, and she said the whole home service charge is automatically generated when an HR34 is ordered, no way around it, but I can cancel the whole home service anytime, and that will stop the $3 a month fee.

She also asked me if I had a wireless router. I said yes, why? She said the CCK is hooked up to the router, and that the HR34 has to be connected to the internet to work. :rolleyes:

I ended the call, and will try again......maybe get someone that actually knows how it all works.

Edited by Soulweeper, 23 December 2012 - 04:38 PM.

DIRECTV since '97
HR44-500 (Leased)
HR24-200 (Owned)
HR24-200 (Owned/spare)

Samsung HLP5063


#50 OFFLINE   Soulweeper

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Posted 23 December 2012 - 04:41 PM

Hah!
Just called again, and the guy I talked to said whoever I talked to simply had wrong information, and that you don't need the CCK or Whole Home Service to have an HR34, and that he didn't have the authority to waive the $299 fee, but if I call back and talk to customer service, and have them refer to the notes on a certain date, it's right in the notes from retention that they offered to swap out my HR24 for a 34, for free.

DIRECTV since '97
HR44-500 (Leased)
HR24-200 (Owned)
HR24-200 (Owned/spare)

Samsung HLP5063





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