Just got off the phone with someone(not in retention), and I had called a number that was in an email saying they had a special offer for an equipment upgrade to thank me for me loyalty to Directv. Very frustrating talking to this woman, so I finally ended the call.
Told me that can't even process the order with out whole home service or the CCK. Also, it automatically generates a technician visit, which is $49. She told me she would waive the normal $199 fee, and give me the CCK, and she said the whole home service charge is automatically generated when an HR34 is ordered, no way around it, but I can cancel the whole home service anytime, and that will stop the $3 a month fee.
She also asked me if I had a wireless router. I said yes, why? She said the CCK is hooked up to the router, and that the HR34 has to be connected to the internet to work.
I ended the call, and will try again......maybe get someone that actually knows how it all works.
Edited by Soulweeper, 23 December 2012 - 04:38 PM.