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Had to call for a dead DVR tonight
Posted 13 December 2012 - 12:33 PM
Posted 14 December 2012 - 10:57 PM
I was hired by the company and was required to work on there "General Line" for 30 days. After that i would be allowed to go though the process of being "trained" for Directv. This consisted of reading a manual and taking a 50 question multiple choice test that i had to score atleast a 90% on.
Not ever even taking a peek at the manual i scored a 99% on it.... The trainer was so impressed saying she NEVER had anyone score higher than a 94 on it!
After that i was then passed on to another person who was suppost to assign me to a team leader where i could begin working taking calls.. That's when they found out that my wife was a team leader on that line and told me i was not allowed to work on that line so i never made it to taking calls..
So what it comes down to is anyone with a internet connection and can pass the 50 question test w/o having anyone of relation a "team leader" can be a Directv CSR!
DirecTV Subscriber Since 1998
Xtra ~ NFLST
SL3 LNB ~ Whole Home DVR