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Guest Message by DevFuse

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Had to call for a dead DVR tonight


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26 replies to this topic

#26 OFFLINE   CCarncross

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Posted 13 December 2012 - 12:33 PM

I have never gotten a foreign call center....I've been a D* customer since 1997. Do they even have any currently? I honestly don't know. It doesnt mean you cant get a CSR with a very heavy accent that is actually in this country.

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#27 OFFLINE   Old_School

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Posted 14 December 2012 - 10:57 PM

Well back last summer i was getting really bored due to the fact that i have been unable to work since 2008 because of a accident at work that left me disabled. So the wife talked me into applying at her company and trying the "Directv Line".

I was hired by the company and was required to work on there "General Line" for 30 days. After that i would be allowed to go though the process of being "trained" for Directv. This consisted of reading a manual and taking a 50 question multiple choice test that i had to score atleast a 90% on.

Not ever even taking a peek at the manual i scored a 99% on it....:D The trainer was so impressed saying she NEVER had anyone score higher than a 94 on it! :lol:

After that i was then passed on to another person who was suppost to assign me to a team leader where i could begin working taking calls.. That's when they found out that my wife was a team leader on that line and told me i was not allowed to work on that line so i never made it to taking calls..

So what it comes down to is anyone with a internet connection and can pass the 50 question test w/o having anyone of relation a "team leader" can be a Directv CSR!

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