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Guest Message by DevFuse

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All new DIRECTV.COM redesigned just for you!


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97 replies to this topic

#26 OFFLINE   Rich

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Posted 08 December 2012 - 12:04 PM

Saw the "peek" at the new website...it's long overdue. They really needed to bring it up to speed from both a navigational perspective and functional one.

It appears they focused on both of those.


About time. Going to that website has been as bad as seeking help from a CSR. Still, not the worst website I've ever been on.

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#27 OFFLINE   Drucifer

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Posted 08 December 2012 - 12:56 PM

Have they added DVR online backups for Series Managers, Favorite Channels, and other stuff we lose when a DVR dies? No.

Does the online Guide go deeper then two weeks? No.

Well then, what the hell is all the fuss about?

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#28 OFFLINE   KyL416

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Posted 08 December 2012 - 02:22 PM

Does the online Guide go deeper then two weeks?
No.

Not a single listings provider gives more than two weeks in advanced so you're barking up the wrong tree on that one. It's because most of the networks put embargos on listings and episode descriptions. Anything further than two weeks is worthless anyway with all of them constantly sending change memos with less than a week's notice.

Nickelodeon won't even release accurate weekend schedules for their networks until Wednesday or Thursday. Disney's networks can't go a day without sending a change memo for a "One time Only" change that has been the same every week for the past month. HLN doesn't finalize their weekend schedule until Tuesday or Wednesday.

#29 OFFLINE   Davenlr

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Posted 08 December 2012 - 02:24 PM

. Anything further than two weeks is worthless anyway with all of them constantly sending change memos with less than a week's notice.


Then they should not advertise "Dont miss this program, airing in three weeks on..." and you cant schedule it, and have to go back to the 60's and write it down, so in a week and a half, you can add it to the DVR, if you remember.

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#30 OFFLINE   KyL416

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Posted 08 December 2012 - 02:35 PM

Then they should not advertise "Dont miss this program, airing in three weeks on..." and you cant schedule it, and have to go back to the 60's and write it down, so in a week and a half, you can add it to the DVR, if you remember.

If you think that's bad you should see what Nickelodeon does, the listings department likes to keep most stunts a secret for "competition" purposes, despite the promo department running promos for said stunt for weeks. In August Nicktoons had a marathon of a previous season of Power Rangers that hasn't aired in its entirety since 2002, they scheduled it the weekend of the convention that Nickelodeon was 100% aware of since they had a booth there. What does the listings department do? Hold off on the listings for the marathon until late Thursday, the first day of the convention, and it didn't start trickling down to DVRs on Friday or Saturday, some cable providers never got the update at all since they don't get updates on weekends. Most people left for the convention on Wednesday so they weren't able to DVR it.

Another show The Troop even had a week of premieres scheduled last summer and promoted it on air, but it was pulled at the last minute because the ratings weren't up to their expectations. Of course it had nothing to do with the fact that they sat on the second season for over a year only to have it return when its leadin was on a summer break.

TeenNick has been promoting a Vegas special of Degrassi for next Friday since the midseason finale aired at the end of November, the listings department had a rerun from last season in the schedule until yesterday.

The best is the week where they pulled their networks from DirecTV, they had all efforts focused on making little kids with ads featuring Dora and Spongebob crying, they forgot to send the listings for the weekend, so NO ONE had the correct schedule for their networks.

The hilarious part, ever since they started doing it for "competition" purposes, Disney Channel has been beating them in the ratings on a regular basis, CN beat them in some timeslots, and even Disney XD, which is in about 30 million less homes, tied them in some cases. Viacom's execs are so clueless to this they blamed everyone but themselves, first they accused Nielsen of making an error because they got so arrogant from being on top for so many years they thought they could air paint drying and they'll still be number one, then they started blaming Netflix, and now they're just resorting to it being a "changing pattern in viewing habbits", despite all of Disney Channel and CN's gains everytime they lost viewers in the ratings.

Edited by KyL416, 08 December 2012 - 02:49 PM.


#31 OFFLINE   Rich

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Posted 09 December 2012 - 11:33 AM

Then they should not advertise "Dont miss this program, airing in three weeks on..." and you cant schedule it, and have to go back to the 60's and write it down, so in a week and a half, you can add it to the DVR, if you remember.


Logic again, Dave?.... :lol:

Rich

#32 OFFLINE   harsh

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Posted 09 December 2012 - 12:53 PM

The HD GUI is a huge improvement.

From what standpoint?

Is it faster?

Is it more functional?

Does it have a larger grid?

Does it adress more than one of the wish list items?

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#33 OFFLINE   harsh

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Posted 09 December 2012 - 12:56 PM

Well then, what the hell is all the fuss about?

Because this is the year of releasing new and more inscrutable interfaces.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#34 OFFLINE   Hoosier205

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Posted 09 December 2012 - 01:05 PM

From what standpoint?

Is it faster?

Is it more functional?


Yes. At least DirecTV can manage to add features, services, and products without stealing from others. Considering the dismal state of your own provider, perhaps you should focus on those topics.
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#35 OFFLINE   Richierich

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Posted 09 December 2012 - 03:24 PM

Have they added DVR online backups for Series Managers, Favorite Channels, and other stuff we lose when a DVR dies? No.


Now that would be really nice.

Also, change the way Recordings are tied to the RID # and tie it to the User Account Number. :D
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#36 OFFLINE   harsh

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Posted 09 December 2012 - 07:03 PM

Also, change the way Recordings are tied to the RID # and tie it to the User Account Number. :D

That't probably never going to come from an update to the DIRECTV website.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#37 OFFLINE   hdtvfan0001

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Posted 09 December 2012 - 08:50 PM

That't probably never going to come from an update to the DIRECTV website.

Yeah...I'm sure Dish users go to the DirecTV site alot and would have alot of insight into that topic. :rolleyes:
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#38 OFFLINE   Richierich

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Posted 10 December 2012 - 07:16 AM

That't probably never going to come from an update to the DIRECTV website.


Yes, you are probably correct but it is something I wish Directv would do to allow us to use a Replacement DVR without losing all of our Recordings if the Hard Drive is still working okay.
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#39 OFFLINE   Joe Spears

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Posted 11 December 2012 - 11:25 PM

I wonder if they might be working on this now, there site is down with this message. Also, looks like one of there longtime employees passed away, R.I.P. Mr. Ho. :(

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#40 OFFLINE   codespy

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Posted 11 December 2012 - 11:53 PM

Yep....just my luck. Have a couple free minutes for once..go to DirecTV.com and its down. Hence why I do not like playing the lottery either. :(

#41 OFFLINE   smitbret

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Posted 12 December 2012 - 07:42 AM

Just got on the site....

Meet the new boss, Same as the old boss.

Can't find the link to the Customer Advocate Team anymore, though.

UPDATE:
Found it. <Investor Relations> has been moved just south to its own line at the very bottom.

Edited by smitbret, 12 December 2012 - 07:50 AM.


#42 OFFLINE   MysteryMan

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Posted 12 December 2012 - 08:03 AM

I've noticed those who are not using paperless billing can no longer view their account online. :mad:

DIRECTV customer since 1995.


#43 OFFLINE   cypherx

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Posted 12 December 2012 - 08:35 AM

The site looks the same as it always has here. :confused:

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

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#44 ONLINE   Laxguy

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Posted 12 December 2012 - 01:07 PM

Perhaps force a refresh of your browser, or use one you've not fired up recently.
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#45 OFFLINE   camattin

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Posted 12 December 2012 - 02:24 PM

Anyone else using Chrome and seeing this issue with the "new" site? I click "Billing Center" (under My Account). None of the links are then clickable. I refresh the page and then, only then, can I click on "View Statement" and have it show me my statement.

But, the window-in-a-window (I hate that crap, web designers really need to get away from that mess) showing both the list of invoices and an individual invoice is off-center with no horizontal scroll bar. To see both the invoice item and its amount, I have to highlight ever so carefully and slide the cursor to the right until both are in view.

As other posters have commented... this sure doesn't look like a make-over of the old site. There is absolutely nothing to make me go "wow!".

#46 OFFLINE   cypherx

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Posted 12 December 2012 - 02:44 PM

Is it supposed to look like it does in my attachment to this post?

I thought it always looked like that. I tried SHIFT+F5 to force a full refresh. Looks this way in Chrome and IE9.

Attached Thumbnails

  • dtvwebsite.JPG

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

HR44-500
HR24-200

 


#47 OFFLINE   Drucifer

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Posted 12 December 2012 - 02:57 PM

I've noticed those who are not using paperless billing can no longer view their account online. :mad:

Well then, just tie up their phone lines with your billing questions.

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#48 OFFLINE   markrogo

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Posted 12 December 2012 - 04:08 PM

I used to hate the idea that I had to make a phone call to drop or reduce a package level, but every time I do that they give me some sort of incentive to keep what I've got.

So maybe that phone call isn't such a bad idea after all. :)


I'd really appreciate being able to just downgrade my service and not be enticed to keep it up. I could still make the phone call if I wanted inducement or pass on it if not.

#49 OFFLINE   cypherx

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Posted 12 December 2012 - 05:48 PM

I looked at my acct online and also previous bills. But I really don't think the site is any different for me...

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

HR44-500
HR24-200

 


#50 ONLINE   Laxguy

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Posted 12 December 2012 - 08:15 PM

I looked at my acct online and also previous bills. But I really don't think the site is any different for me...


Not until you actually log in. At least in my recent experience.
"Laxguy" means a guy who loves lacrosse.




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