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Guest Message by DevFuse

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All new DIRECTV.COM redesigned just for you!


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97 replies to this topic

#51 OFFLINE   loudo

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Posted 12 December 2012 - 08:57 PM

I wish they would put the area back into My Account, that showed if you were on a contract, and how much time you have left on it. We have no way of finding out other than calling and spending time on hold, waiting for an answer.
H44-200 - Samsung 1080p 46" LED - HDMI
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Slimline w/ SWM3 LNB. OTA master antenna system to all sets.

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#52 OFFLINE   Hoosier205

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Posted 12 December 2012 - 09:23 PM

I wish they would put the area back into My Account, that showed if you were on a contract, and how much time you have left on it. We have no way of finding out other than calling and spending time on hold, waiting for an answer.


That's probably the point. It gives them a chance to offer something that triggers a new agreement or an extension of an existing one.
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#53 OFFLINE   loudo

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Posted 12 December 2012 - 09:30 PM

That's probably the point. It gives them a chance to offer something that triggers a new agreement or an extension of an existing one.

I am sure you are right on that one, but it would be nice to know when they run out, or if you even are under one.
H44-200 - Samsung 1080p 46" LED - HDMI
C41-100 - Samsunbg 32" LED - HDMI
C41-100 - Mitsubishi 1080p 57" DLP - HDMI - Pioneer Home Theater Sound

LG 20 LCD" & Viewsonic 17" HDTV LCD - Component via Cat 6 baluns from HR44-200
Slimline w/ SWM3 LNB. OTA master antenna system to all sets.

#54 OFFLINE   Laxguy

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Posted 12 December 2012 - 11:30 PM

I am sure you are right on that one, but it would be nice to know when they run out, or if you even are under one.


You're right, but I am also sure that a lot of people know when that is, as well as a lot of others who don't care. I am like you, though; I had to ask! Or, let's say I chose to ask, instead of looking it up in my files....
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#55 OFFLINE   litzdog911

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Posted 13 December 2012 - 01:02 AM

Can't view "My Equipment". Just get a blank page. Happens with both Chrome and IE9. Hope it's just a glitch. Will try again tomorrow.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
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#56 OFFLINE   MysteryMan

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Posted 13 December 2012 - 04:42 AM

"My Equipment" is working when I sign in. It probably is a glitch. Yesterday when I signed in I couldn't view my account balance and transactions. This morning I can.

DIRECTV customer since 1995.


#57 OFFLINE   hdtvfan0001

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Posted 13 December 2012 - 06:12 AM

Can't view "My Equipment". Just get a blank page. Happens with both Chrome and IE9. Hope it's just a glitch. Will try again tomorrow.

Must be a glitch....got on there 4 times in the past 2 days using IE9 without any issue.

That said...there appear to be some errors in their data...so I'm just gonna wait to see how things get "cleaned up" on their own.
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#58 OFFLINE   JonBlack

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Posted 13 December 2012 - 08:38 AM

When I logged on yesterday evening a bunch of stuff was getting cut off on the right side of the screen on my laptop. mainly, it was the breakdown of the $$$ information.

#59 OFFLINE   wrj

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Posted 13 December 2012 - 09:58 AM

I signed in to check on a pending order. I had a heck of a time finding it with the new layout. It use to be on the front page and very easy to locate. However, if I wanted to maximize my bill by order more channels or equipment, that was simple.

#60 OFFLINE   Jon J

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Posted 13 December 2012 - 10:09 AM

Under the old system you could at least see recent transactions without signing up for "paperless billing". That capability seems to be gone.
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#61 OFFLINE   RAD

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Posted 13 December 2012 - 10:32 AM

Under the old system you could at least see recent transactions without signing up for "paperless billing". That capability seems to be gone.


You still can, click on the tab that says "My Account" and then select "Billing Center" from the drop down list. Scroll down that page a bit and you'll find recent activity.

See post My Setup for configuration info.


#62 OFFLINE   Jon J

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Posted 13 December 2012 - 11:11 AM

Thanks for the advice. I wonder what they thought was so wrong with the old site that required this makeover.
When news breaks...we fix it.

#63 OFFLINE   ki4cgs

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Posted 13 December 2012 - 11:20 AM

As part of the redesign I noticed my HD Access is showing in the 'Other' area and it shows as unactivated up at the top. Is there any difference in this? I know I'm still getting HD Access.

See attachment:

Attached Thumbnails

  • directvhd.JPG


#64 OFFLINE   cypherx

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Posted 13 December 2012 - 04:40 PM

The site still looks nothing like the preview said it would here:

http://www.directv.c...tex-en-relaunch

Are they just rolling this out a few people at a time and then when finished they roll out to the public (not logged in) site?

Even if I log in, the navigation and new look to watch directv look nothing like they do on the preview email. Looks like a few things moved around under "My Account", but the www.directv.com website face still looks the same as it always has for me.

Attached Thumbnails

  • directvwebsitecomparason.JPG

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

HR44-500
HR24-200

 


#65 OFFLINE   markrubi

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Posted 13 December 2012 - 04:53 PM

I like the APPLE like computers in the preview..
I have access to the new layout. I like it...

Edited by markrubi, 13 December 2012 - 05:08 PM.



#66 OFFLINE   hdtvfan0001

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Posted 13 December 2012 - 04:57 PM

Rollouts like this generally happen with "phases"...so I wouldn't be surprised to see more changes/enhancements/updates some time in the weeks ahead.
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#67 ONLINE   damondlt

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Posted 13 December 2012 - 05:17 PM

Still can't see Base Packages page. 2 days now.

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#68 OFFLINE   cypherx

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Posted 13 December 2012 - 06:03 PM

Rollouts like this generally happen with "phases"...so I wouldn't be surprised to see more changes/enhancements/updates some time in the weeks ahead.


Makes sense. The preview page from the email doesn't show the year end special. Maybe the front page redesign goes into effect the first weeks of 2013 sometime.

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

HR44-500
HR24-200

 


#69 OFFLINE   MysteryMan

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Posted 14 December 2012 - 04:17 AM

Still can't see Base Packages page. 2 days now.


I just checked. TV Packages is still not working. Perhaps the "new" DirecTV.com should have stayed on the drawing board a bit longer.

DIRECTV customer since 1995.


#70 OFFLINE   loudo

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Posted 14 December 2012 - 08:07 AM

I just checked. TV Packages is still not working. Perhaps the "new" DirecTV.com should have stayed on the drawing board a bit longer.

No problem seeing them here. I can see them signed in or out of my account. I have also been able to view them in 4 different browsers.

Is your browser up to date? Also if you have a different browser installed try viewing it in that browser.
H44-200 - Samsung 1080p 46" LED - HDMI
C41-100 - Samsunbg 32" LED - HDMI
C41-100 - Mitsubishi 1080p 57" DLP - HDMI - Pioneer Home Theater Sound

LG 20 LCD" & Viewsonic 17" HDTV LCD - Component via Cat 6 baluns from HR44-200
Slimline w/ SWM3 LNB. OTA master antenna system to all sets.

#71 OFFLINE   hdtvfan0001

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Posted 14 December 2012 - 09:18 AM

Makes sense. The preview page from the email doesn't show the year end special. Maybe the front page redesign goes into effect the first weeks of 2013 sometime.

I just checked. TV Packages is still not working. Perhaps the "new" DirecTV.com should have stayed on the drawing board a bit longer.

No problem seeing them here. I can see them signed in or out of my account. I have also been able to view them in 4 different browsers.

Is your browser up to date? Also if you have a different browser installed try viewing it in that browser.

Good point...different browsers and versions of them can make viewing go amuck at times...so being current or having alternatives coudl resolve issues.
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#72 OFFLINE   MysteryMan

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Posted 14 December 2012 - 09:25 AM

I can view TV Packages when using Google Chrome but not when using IE 9.

DIRECTV customer since 1995.


#73 OFFLINE   hdtvfan0001

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Posted 14 December 2012 - 09:46 AM

I can view TV Packages when using Google Chrome but not when using IE 9.

OK...ya made me look. :D

Successfully looked through most of the site and also made my payment online using IE9, and then replicated the walk-through viewing with Chrome as well.
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#74 OFFLINE   MysteryMan

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Posted 14 December 2012 - 09:53 AM

OK...ya made me look. :D

Successfully looked through most of the site and also made my payment online using IE9, and then replicated the walk-through viewing with Chrome as well.


I'm going to have to check the settings on IE 9.

DIRECTV customer since 1995.


#75 OFFLINE   Rich

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Posted 14 December 2012 - 12:30 PM

I just checked. TV Packages is still not working. Perhaps the "new" DirecTV.com should have stayed on the drawing board a bit longer.


See a trend here?

Rich




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