Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

All new DIRECTV.COM redesigned just for you!


  • Please log in to reply
97 replies to this topic

#41 OFFLINE   smitbret

smitbret

    Legend

  • Registered
  • 130 posts
Joined: Mar 26, 2011

Posted 12 December 2012 - 07:42 AM

Just got on the site....

Meet the new boss, Same as the old boss.

Can't find the link to the Customer Advocate Team anymore, though.

UPDATE:
Found it. <Investor Relations> has been moved just south to its own line at the very bottom.

Edited by smitbret, 12 December 2012 - 07:50 AM.


...Ads Help To Support This Site...

#42 OFFLINE   MysteryMan

MysteryMan

    Hall Of Fame

  • DBSTalk Club
  • 6,912 posts
  • LocationUSA
Joined: May 17, 2010

Posted 12 December 2012 - 08:03 AM

I've noticed those who are not using paperless billing can no longer view their account online. :mad:

DIRECTV customer since 1995.


#43 OFFLINE   cypherx

cypherx

    Hall Of Fame

  • Registered
  • 2,981 posts
  • LocationPA - Berks County
Joined: Aug 27, 2010

Posted 12 December 2012 - 08:35 AM

The site looks the same as it always has here. :confused:

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

HR44-500
HR24-200

 


#44 OFFLINE   Laxguy

Laxguy

    Never say 'never'.

  • DBSTalk Club
  • 13,352 posts
  • LocationWinters, CA, between Napa and Sacramento
Joined: Dec 02, 2010

Posted 12 December 2012 - 01:07 PM

Perhaps force a refresh of your browser, or use one you've not fired up recently.
"Laxguy" means a guy who loves lacrosse.

#45 OFFLINE   camattin

camattin

    AllStar

  • Registered
  • 53 posts
Joined: Feb 05, 2003

Posted 12 December 2012 - 02:24 PM

Anyone else using Chrome and seeing this issue with the "new" site? I click "Billing Center" (under My Account). None of the links are then clickable. I refresh the page and then, only then, can I click on "View Statement" and have it show me my statement.

But, the window-in-a-window (I hate that crap, web designers really need to get away from that mess) showing both the list of invoices and an individual invoice is off-center with no horizontal scroll bar. To see both the invoice item and its amount, I have to highlight ever so carefully and slide the cursor to the right until both are in view.

As other posters have commented... this sure doesn't look like a make-over of the old site. There is absolutely nothing to make me go "wow!".

#46 OFFLINE   cypherx

cypherx

    Hall Of Fame

  • Registered
  • 2,981 posts
  • LocationPA - Berks County
Joined: Aug 27, 2010

Posted 12 December 2012 - 02:44 PM

Is it supposed to look like it does in my attachment to this post?

I thought it always looked like that. I tried SHIFT+F5 to force a full refresh. Looks this way in Chrome and IE9.

Attached Thumbnails

  • dtvwebsite.JPG

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

HR44-500
HR24-200

 


#47 OFFLINE   Drucifer

Drucifer

    Hall Of Fame

  • Registered
  • 8,215 posts
  • LocationNY Hudson Valley
Joined: Feb 12, 2009

Posted 12 December 2012 - 02:57 PM

I've noticed those who are not using paperless billing can no longer view their account online. :mad:

Well then, just tie up their phone lines with your billing questions.
DREW
Do it Right, Do it Once
LR: HR34-7, Den: HR24-1, MB: HR24-5, Bsm: HR24-2, Kit: H25-5
PrimeStar '95, DirecTV  '00

#48 OFFLINE   markrogo

markrogo

    Godfather

  • Registered
  • 300 posts
Joined: Sep 18, 2007

Posted 12 December 2012 - 04:08 PM

I used to hate the idea that I had to make a phone call to drop or reduce a package level, but every time I do that they give me some sort of incentive to keep what I've got.

So maybe that phone call isn't such a bad idea after all. :)


I'd really appreciate being able to just downgrade my service and not be enticed to keep it up. I could still make the phone call if I wanted inducement or pass on it if not.

#49 OFFLINE   cypherx

cypherx

    Hall Of Fame

  • Registered
  • 2,981 posts
  • LocationPA - Berks County
Joined: Aug 27, 2010

Posted 12 December 2012 - 05:48 PM

I looked at my acct online and also previous bills. But I really don't think the site is any different for me...

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

My DirecTV SD WISHLIST: MTV Hits, MTV Jams, Music Choice, Youtoo TV

 

---

HR44-500
HR24-200

 


#50 OFFLINE   Laxguy

Laxguy

    Never say 'never'.

  • DBSTalk Club
  • 13,352 posts
  • LocationWinters, CA, between Napa and Sacramento
Joined: Dec 02, 2010

Posted 12 December 2012 - 08:15 PM

I looked at my acct online and also previous bills. But I really don't think the site is any different for me...


Not until you actually log in. At least in my recent experience.
"Laxguy" means a guy who loves lacrosse.

#51 OFFLINE   loudo

loudo

    Hall Of Fame

  • DBSTalk Club
  • 4,489 posts
  • LocationCentral Maine
Joined: Mar 24, 2005

Posted 12 December 2012 - 08:57 PM

I wish they would put the area back into My Account, that showed if you were on a contract, and how much time you have left on it. We have no way of finding out other than calling and spending time on hold, waiting for an answer.

H44-200 - Samsung 1080p 46" LED - HDMI
C41-100 - Samsunbg 32" LED - HDMI
C41-100 - Mitsubishi 1080p 57" DLP - HDMI - Pioneer Home Theater Sound

LG 20 LCD" & Viewsonic 17" HDTV LCD - Component via Cat 6 baluns from HR44-200
Slimline w/ SWM3 LNB. OTA master antenna system to all sets.


#52 OFFLINE   Hoosier205

Hoosier205

    Hall Of Fame

  • Registered
  • 6,596 posts
Joined: Sep 03, 2007

Posted 12 December 2012 - 09:23 PM

I wish they would put the area back into My Account, that showed if you were on a contract, and how much time you have left on it. We have no way of finding out other than calling and spending time on hold, waiting for an answer.


That's probably the point. It gives them a chance to offer something that triggers a new agreement or an extension of an existing one.
DTV = Digital Television

#53 OFFLINE   loudo

loudo

    Hall Of Fame

  • DBSTalk Club
  • 4,489 posts
  • LocationCentral Maine
Joined: Mar 24, 2005

Posted 12 December 2012 - 09:30 PM

That's probably the point. It gives them a chance to offer something that triggers a new agreement or an extension of an existing one.

I am sure you are right on that one, but it would be nice to know when they run out, or if you even are under one.

H44-200 - Samsung 1080p 46" LED - HDMI
C41-100 - Samsunbg 32" LED - HDMI
C41-100 - Mitsubishi 1080p 57" DLP - HDMI - Pioneer Home Theater Sound

LG 20 LCD" & Viewsonic 17" HDTV LCD - Component via Cat 6 baluns from HR44-200
Slimline w/ SWM3 LNB. OTA master antenna system to all sets.


#54 OFFLINE   Laxguy

Laxguy

    Never say 'never'.

  • DBSTalk Club
  • 13,352 posts
  • LocationWinters, CA, between Napa and Sacramento
Joined: Dec 02, 2010

Posted 12 December 2012 - 11:30 PM

I am sure you are right on that one, but it would be nice to know when they run out, or if you even are under one.


You're right, but I am also sure that a lot of people know when that is, as well as a lot of others who don't care. I am like you, though; I had to ask! Or, let's say I chose to ask, instead of looking it up in my files....
"Laxguy" means a guy who loves lacrosse.

#55 OFFLINE   litzdog911

litzdog911

    Hall Of Fame

  • Registered
  • 11,712 posts
  • LocationMill Creek, WA
Joined: Jun 23, 2004

Posted 13 December 2012 - 01:02 AM

Can't view "My Equipment". Just get a blank page. Happens with both Chrome and IE9. Hope it's just a glitch. Will try again tomorrow.
HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#56 OFFLINE   MysteryMan

MysteryMan

    Hall Of Fame

  • DBSTalk Club
  • 6,912 posts
  • LocationUSA
Joined: May 17, 2010

Posted 13 December 2012 - 04:42 AM

"My Equipment" is working when I sign in. It probably is a glitch. Yesterday when I signed in I couldn't view my account balance and transactions. This morning I can.

DIRECTV customer since 1995.


#57 OFFLINE   hdtvfan0001

hdtvfan0001

    Hall Of Fame

  • DBSTalk Club
  • 32,107 posts
Joined: Jul 28, 2004

Posted 13 December 2012 - 06:12 AM

Can't view "My Equipment". Just get a blank page. Happens with both Chrome and IE9. Hope it's just a glitch. Will try again tomorrow.

Must be a glitch....got on there 4 times in the past 2 days using IE9 without any issue.

That said...there appear to be some errors in their data...so I'm just gonna wait to see how things get "cleaned up" on their own.
DBSTalk CHAT ROOM MODERATOR
DirecTV Customer Since 1996

#58 OFFLINE   JonBlack

JonBlack

    Legend

  • Registered
  • 190 posts
Joined: Feb 24, 2005

Posted 13 December 2012 - 08:38 AM

When I logged on yesterday evening a bunch of stuff was getting cut off on the right side of the screen on my laptop. mainly, it was the breakdown of the $$$ information.

#59 OFFLINE   wrj

wrj

    Legend

  • Registered
  • 153 posts
Joined: Nov 23, 2006

Posted 13 December 2012 - 09:58 AM

I signed in to check on a pending order. I had a heck of a time finding it with the new layout. It use to be on the front page and very easy to locate. However, if I wanted to maximize my bill by order more channels or equipment, that was simple.

#60 OFFLINE   Jon J

Jon J

    Grouch Extrordinaire

  • Registered
  • 1,156 posts
  • LocationMusic City, USA
Joined: Apr 22, 2002

Posted 13 December 2012 - 10:09 AM

Under the old system you could at least see recent transactions without signing up for "paperless billing". That capability seems to be gone.
When news breaks...we fix it.




Protected By... spam firewall...And...