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Guest Message by DevFuse

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Way to go DirecTV


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142 replies to this topic

#26 OFFLINE   242424

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Posted 08 December 2012 - 10:17 PM

You folks are funny with your assumptions and unfounded judgments.

I left the crap on my bed, and I and the family went out and had a nice dinner and Christmas parade downtown. I'll deal with the ancient, poorly designed garbage equipment tomorrow and let you know how it goes.


What?!?! You mean you have a life away from the tv? lol

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#27 OFFLINE   samrs

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Posted 08 December 2012 - 10:54 PM

Unexpected Saturday Delivery of replacement DVR: +1

Sending me the same make and model that has already fried on me: -2

Sending me one 2 years older than the one I had: -10


Morons.


I haven't watched much "news" since Nov 2.

I caught a story on Fox a few days ago about a strike ending. Between pressing list. Something about workers down on the dock by the bay in kalipornia. They unload ships. The last time they struck was around two years ago, set commerce on its ass.

For the last few weeks everthing on my truck has been refurbed including LNB's. Life has been hell.

You want to give a "shout out" paint a good sight picture. Use a Sig.

JMHO dont get excited.;)
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#28 OFFLINE   MysteryMan

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Posted 09 December 2012 - 05:11 AM

Unexpected Saturday Delivery of replacement DVR: +1

Sending me the same make and model that has already fried on me: -2

Sending me one 2 years older than the one I had: -10


Morons.


Can I offer you a "leased" crying towel? It may not be new but still functions as it was designed to do. :sure:

DIRECTV customer since 1995.


#29 OFFLINE   jimmie57

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Posted 09 December 2012 - 05:35 AM

Does anyone on here know what testing is done to a receiver when it is returned to them because it is defective ?
Surely they test to see if the fan is working properly so it does not overheat. ?
Surely they run a diagnostic on the hard drive to see if it is failing ?
I would think those 2 things are the big majority of the problems with the DVRs failing and if those are replaced the item is possibly as good as new.

We have a Velodyne 12" Subwoofer that we got on sale for $1,825.00 several years ago. It had to be taken back to the store twice for repairs under warranty. Right after the warranty ran out it died again. I contacted Velodyne directly this time instead of taking it back to the store. The man had a record of it since they had to reimburse the store for the previous repairs. He had me ship it to them. When I got it back there was a note in there about one of the items in the unit that was notorious for failing and that they had replaced that with an improved version.
That was 7 years ago. Some refurbs are better than the new units.

Having said all that, I still believe that DTV would be better off getting rid of the old boxes as they fail and sending out new ones / new models. Eventually all the old ones would be out of use. Repairs would probably go down reducing cost and the programming could target fewer models and might be more accurate.

DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#30 OFFLINE   Richierich

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Posted 09 December 2012 - 07:04 AM

There's no guarantee of what you'll get as a replacement. You basically get the next box off the top of the stack.


That is why Rich and Richierich buy Owned HR24s from Ebay so we can Replace the Internal Hard Drive with a 2 TB Drive and be done with it.

I will not have those other DVRs in my house period.
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#31 OFFLINE   RunnerFL

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Posted 09 December 2012 - 08:02 AM

You folks are funny with your assumptions and unfounded judgments.


You mean like you assuming this one will be junk and catch fire? :)
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#32 OFFLINE   JeffBowser

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Posted 09 December 2012 - 08:09 AM

:lol: Yes, exactly!

It works for now. I'll see how long it holds up. Random equipment off the shelf was expected. What was not expected was one quite this old. If it's been run most of that time, I would expect that I'm going to be calling them again soon for something fried or non-functional.

You mean like you assuming this one will be junk and catch fire? :)


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#33 OFFLINE   SPACEMAKER

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Posted 09 December 2012 - 08:38 AM

That's why you say whatever you need to say to get them to send a tech. When the tech calls, you verify that they have current model equipment on their truck.

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#34 OFFLINE   RunnerFL

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Posted 09 December 2012 - 08:40 AM

:lol: Yes, exactly!

It works for now. I'll see how long it holds up. Random equipment off the shelf was expected. What was not expected was one quite this old. If it's been run most of that time, I would expect that I'm going to be calling them again soon for something fried or non-functional.


All you know for sure is how old the case/frame is. You don't know if a new motherboard, or any other part, has been put in since the manufacture date on the case.
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#35 OFFLINE   Newshawk

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Posted 09 December 2012 - 08:51 AM

That's why you say whatever you need to say to get them to send a tech. When the tech calls, you verify that they have current model equipment on their truck.

"Current model" doesn't mean "new receiver." HR24s, H24s and H25s are refurbished, too.

Just sayin'.

DIRECTV employee April 2004-November 2012.
The above comments are my own because I don't know if anyone would care about my opinions anymore.


#36 OFFLINE   RunnerFL

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Posted 09 December 2012 - 08:56 AM

"Current model" doesn't mean "new receiver." HR24s, H24s and H25s are refurbished, too.

Just sayin'.


Not to mention anything from an HR21 on up is considered a "current model".
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#37 OFFLINE   damondlt

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Posted 09 December 2012 - 08:59 AM

Only here, can the "re-selling" of the same crappy DVR over and over and over be justified.

+1

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#38 OFFLINE   Hoosier205

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Posted 09 December 2012 - 09:48 AM

:lol: Yes, exactly!

It works for now. I'll see how long it holds up. Random equipment off the shelf was expected. What was not expected was one quite this old. If it's been run most of that time, I would expect that I'm going to be calling them again soon for something fried or non-functional.


Who cares? It won't cost you a dime for them to replace it if need be. If it works, that's all that matters.
DTV = Digital Television

#39 OFFLINE   hancox

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Posted 09 December 2012 - 10:06 AM

Who cares? It won't cost you a dime for them to replace it if need be. If it works, that's all that matters.



You're unbelievable. Can't even give him an inch, given his last one could have burned his house down? It "work"ed for a while, but then scorched!

#40 OFFLINE   RunnerFL

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Posted 09 December 2012 - 10:14 AM

You're unbelievable. Can't even give him an inch, given his last one could have burned his house down? It "work"ed for a while, but then scorched!


1. That wouldn't have ignited into something that would have burned down a house.
2. Are we now supposed to assume that every HR is going to go up in smoke based on 1?
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#41 OFFLINE   Hoosier205

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Posted 09 December 2012 - 10:55 AM

You're unbelievable. Can't even give him an inch, given his last one could have burned his house down? It "work"ed for a while, but then scorched!


Can you provide evidence of a single HR bursting into flames? Ever?
DTV = Digital Television

#42 OFFLINE   pbg

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Posted 09 December 2012 - 11:05 AM

There's no guarantee of what you'll get as a replacement. You basically get the next box off the top of the stack.


you hear this a lot - I think it's more of an excuse than a reason. I understand the need to re-lease stuff, It makes total sense - The equipment is typically in fine shape. I'd also imagine at least 95% of DirecTV's customer base doesn't care, or thinks about what hardware they receive - so in most cases its non factor. We here on the board are the exception.

You also hear, ' Why doesn't DirecTV treat their existing customers the same way the do a new customer'?" in regards to sending the latest equipment for replacements.

With this in mind, I think DirecTV could make it an option, but if one chooses to replace existing equipment with something other than 'the next one off the stack' it would require the signing of an additional 2 year agreement -Just like a new customer would. That to me seems fair.
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#43 OFFLINE   Barcthespark

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Posted 09 December 2012 - 12:16 PM

Who cares? It won't cost you a dime for them to replace it if need be. If it works, that's all that matters.


Who cares?
The customer who has to deal with the problem.
The customer who has downtime due to a bad unit.
The customer who has to spend time working with the call center to get a replacement.
The person who has to ship the bad unit back.

It doesn't cost a dime?
What about having to pay for shipping?

:nono2:

#44 OFFLINE   Hoosier205

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Posted 09 December 2012 - 12:35 PM

Who cares?
The customer who has to deal with the problem.
The customer who has downtime due to a bad unit.
The customer who has to spend time working with the call center to get a replacement.
The person who has to ship the bad unit back.

It doesn't cost a dime?
What about having to pay for shipping?

:nono2:


Awww...it really is tough I suppose. I mean, having to call and let them know you need a replacement. Having to open an entire box. The horror of putting the faulty one in a box AND closing it! The hardest part is scheduling a pick up from your very own front door. I mean, that is just brutal. If only they offered a protection plan so you would not have to pay for shipping...

All equipment fails eventually. They offer the easiest possible way of dealing with it. You call and they send you a replacement. That just isn't good enough for some. No, some expect DirecTV to dispose of a receiver after each use.
DTV = Digital Television

#45 OFFLINE   Tom Robertson

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Posted 09 December 2012 - 12:38 PM

No matter what, replacing a dead unit is a pain. There are all the recordings lost and the recording to reset. Major unfortunate.

So if the replacing unit has a short life left, that means another replacement too soon.

When DIRECTV makes it easy to copy at least the settings from one unit to another (a presumption that they will do that someday), that will at least simplify that part of the problem. Until then, I understand some of JeffBowswers concern.

That said my original HR20-700 is still running strong. No problems.

Peace,
Tom

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#46 OFFLINE   JeffBowser

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Posted 09 December 2012 - 12:47 PM

This thread is getting a tad "incendiary", I regret starting it, actually.

The "who cares" comments earlier have some validity, but, the downtime, and the PITA it is to get behind my AV cabinet, etc... make it all a situation I'd rather not do often. We'll see. if it lasts 3 years like the last one, all is well. Maybe by then they'll design something with sufficient horsepower to be worth buying outright.
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#47 OFFLINE   Hoosier205

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Posted 09 December 2012 - 12:56 PM

No matter what, replacing a dead unit is a pain. There are all the recordings lost and the recording to reset. Major unfortunate.

So if the replacing unit has a short life left, that means another replacement too soon.

When DIRECTV makes it easy to copy at least the settings from one unit to another (a presumption that they will do that someday), that will at least simplify that part of the problem. Until then, I understand some of JeffBowswers concern.

That said my original HR20-700 is still running strong. No problems.

Peace,
Tom


Losing recordings? If the content is that important, then you will find a way to get a copy you can keep in some format.

Using returbs as replacements is the only acceptable method. It is the reality that people need to accept. Every single provider does it and will continue to. There is no way around it. These units are not disposable after one use. These folks are not being realistic and expect DirecTV to do business in a way that isn't even logical.
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#48 OFFLINE   Hoosier205

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Posted 09 December 2012 - 01:02 PM

This thread is getting a tad "incendiary", I regret starting it, actually.

The "who cares" comments earlier have some validity, but, the downtime, and the PITA it is to get behind my AV cabinet, etc... make it all a situation I'd rather not do often. We'll see. if it lasts 3 years like the last one, all is well. Maybe by then they'll design something with sufficient horsepower to be worth buying outright.


The very first post was incendiary.

Unexpected Saturday Delivery of replacement DVR: +1

Sending me the same make and model that has already fried on me: -2

Sending me one 2 years older than the one I had: -10

Morons.


Now you say:

We'll see. if it lasts 3 years like the last one, all is well.


...which is it? Will you be happy if it works for three or more years? Or will you be unhappy if the same model works while being the same model and older that the previous unit? Will you still call them morons or might that change as well?
DTV = Digital Television

#49 OFFLINE   Tom Robertson

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Posted 09 December 2012 - 01:07 PM

Losing recordings? If the content is that important, then you will find a way to get a copy you can keep in some format.

Using returbs as replacements is the only acceptable method. It is the reality that people need to accept. Every single provider does it and will continue to. There is no way around it. These units are not disposable after one use. These folks are not being realistic and expect DirecTV to do business in a way that isn't even logical.


There is a large gap between content is so important that I'll acquire a copy, sometimes difficult to do, and content I don't care about at all. (If I didn't care about it at all, I probably wouldn't record it in the first place...)

So anytime I lose a chunk of the library I've recorded for the convenience of easy playback, it is a pain.

Jeff has another excellent point; getting behind to replace the equipment. Mrs. Tibber is extremely patient, I forget how much so. Most families don't want a cabinet as open as mine is so I can replace more easily.

Now, I am not saying DIRECTV has another choice economically. (I suppose they could create a protection plan elite that would always replace old with new--at a higher price...)

I am acknowledging the pain of replacements. Not fun. Less often is better. :)

Peace,
Tom

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#50 OFFLINE   Hoosier205

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Posted 09 December 2012 - 01:13 PM

I am acknowledging the pain of replacements.


I fail to see the point unless there is a legitimate alternative available. I suppose we could all buy our receivers at full retail price and then pay just as much for each replacement. Sure, that sounds better!




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