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Guest Message by DevFuse

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Way to go DirecTV


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142 replies to this topic

#21 OFFLINE   Tom Robertson

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Posted 08 December 2012 - 09:04 PM

Only here, can the "re-selling" of the same crappy DVR over and over and over be justified.


DIRECTV is not reselling, they are replacing leased equipment with leased equipment.

Cable companies have been doing this for nearly 30 years. Before you were allowed to buy your own equipment. (Which was an FCC regulation, by the way.)

Peace,
Tom
Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)

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#22 OFFLINE   JeffBowser

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Posted 08 December 2012 - 09:29 PM

You folks are funny with your assumptions and unfounded judgments.

I left the crap on my bed, and I and the family went out and had a nice dinner and Christmas parade downtown. I'll deal with the ancient, poorly designed garbage equipment tomorrow and let you know how it goes.
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#23 OFFLINE   studechip

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Posted 08 December 2012 - 09:34 PM

DIRECTV is not reselling, they are replacing leased equipment with leased equipment.

Cable companies have been doing this for nearly 30 years. Before you were allowed to buy your own equipment. (Which was an FCC regulation, by the way.)

Peace,
Tom


Yes Tom, but how many times do they lease the same receiver/dvr?

#24 ONLINE   dpeters11

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Posted 08 December 2012 - 09:39 PM

You folks are funny with your assumptions and unfounded judgments.

I left the crap on my bed, and I and the family went out and had a nice dinner and Christmas parade downtown. I'll deal with the ancient, poorly designed garbage equipment tomorrow and let you know how it goes.


What make/model is it? If you didn't say it was a DVR, I'd almost think you were saying they sent you an H20-600.

#25 OFFLINE   Tom Robertson

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Posted 08 December 2012 - 09:48 PM

Yes Tom, but how many times do they lease the same receiver/dvr?


Many. Likely many, many. You use it, you switch to directv, you returned it, they lease it so someone else, rinse and repeat until they switch to a new technology. I've seen some pretty beat up cable boxes.

Peace,
Tom
Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)

#26 OFFLINE   242424

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Posted 08 December 2012 - 10:17 PM

You folks are funny with your assumptions and unfounded judgments.

I left the crap on my bed, and I and the family went out and had a nice dinner and Christmas parade downtown. I'll deal with the ancient, poorly designed garbage equipment tomorrow and let you know how it goes.


What?!?! You mean you have a life away from the tv? lol

#27 OFFLINE   samrs

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Posted 08 December 2012 - 10:54 PM

Unexpected Saturday Delivery of replacement DVR: +1

Sending me the same make and model that has already fried on me: -2

Sending me one 2 years older than the one I had: -10


Morons.


I haven't watched much "news" since Nov 2.

I caught a story on Fox a few days ago about a strike ending. Between pressing list. Something about workers down on the dock by the bay in kalipornia. They unload ships. The last time they struck was around two years ago, set commerce on its ass.

For the last few weeks everthing on my truck has been refurbed including LNB's. Life has been hell.

You want to give a "shout out" paint a good sight picture. Use a Sig.

JMHO dont get excited.;)
HR20-100, HR20-700, HR24-100, HR34-700/AM21

#28 OFFLINE   MysteryMan

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Posted 09 December 2012 - 05:11 AM

Unexpected Saturday Delivery of replacement DVR: +1

Sending me the same make and model that has already fried on me: -2

Sending me one 2 years older than the one I had: -10


Morons.


Can I offer you a "leased" crying towel? It may not be new but still functions as it was designed to do. :sure:

DirecTV customer since 1995.


#29 OFFLINE   jimmie57

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Posted 09 December 2012 - 05:35 AM

Does anyone on here know what testing is done to a receiver when it is returned to them because it is defective ?
Surely they test to see if the fan is working properly so it does not overheat. ?
Surely they run a diagnostic on the hard drive to see if it is failing ?
I would think those 2 things are the big majority of the problems with the DVRs failing and if those are replaced the item is possibly as good as new.

We have a Velodyne 12" Subwoofer that we got on sale for $1,825.00 several years ago. It had to be taken back to the store twice for repairs under warranty. Right after the warranty ran out it died again. I contacted Velodyne directly this time instead of taking it back to the store. The man had a record of it since they had to reimburse the store for the previous repairs. He had me ship it to them. When I got it back there was a note in there about one of the items in the unit that was notorious for failing and that they had replaced that with an improved version.
That was 7 years ago. Some refurbs are better than the new units.

Having said all that, I still believe that DTV would be better off getting rid of the old boxes as they fail and sending out new ones / new models. Eventually all the old ones would be out of use. Repairs would probably go down reducing cost and the programming could target fewer models and might be more accurate.

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#30 OFFLINE   Richierich

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Posted 09 December 2012 - 07:04 AM

There's no guarantee of what you'll get as a replacement. You basically get the next box off the top of the stack.


That is why Rich and Richierich buy Owned HR24s from Ebay so we can Replace the Internal Hard Drive with a 2 TB Drive and be done with it.

I will not have those other DVRs in my house period.
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#31 OFFLINE   RunnerFL

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Posted 09 December 2012 - 08:02 AM

You folks are funny with your assumptions and unfounded judgments.


You mean like you assuming this one will be junk and catch fire? :)
THIS SPACE FOR RENT

#32 OFFLINE   JeffBowser

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Posted 09 December 2012 - 08:09 AM

:lol: Yes, exactly!

It works for now. I'll see how long it holds up. Random equipment off the shelf was expected. What was not expected was one quite this old. If it's been run most of that time, I would expect that I'm going to be calling them again soon for something fried or non-functional.

You mean like you assuming this one will be junk and catch fire? :)


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#33 OFFLINE   SPACEMAKER

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Posted 09 December 2012 - 08:38 AM

That's why you say whatever you need to say to get them to send a tech. When the tech calls, you verify that they have current model equipment on their truck.

Living Room:
Sony KDL-55EX720
HR44-700
AM21
Sony BDP-S360 Networked
Bedroom:
Sony KDL-40EX720
HR24-200
Sony DVP-NS75H


#34 OFFLINE   RunnerFL

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Posted 09 December 2012 - 08:40 AM

:lol: Yes, exactly!

It works for now. I'll see how long it holds up. Random equipment off the shelf was expected. What was not expected was one quite this old. If it's been run most of that time, I would expect that I'm going to be calling them again soon for something fried or non-functional.


All you know for sure is how old the case/frame is. You don't know if a new motherboard, or any other part, has been put in since the manufacture date on the case.
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#35 OFFLINE   Newshawk

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Posted 09 December 2012 - 08:51 AM

That's why you say whatever you need to say to get them to send a tech. When the tech calls, you verify that they have current model equipment on their truck.

"Current model" doesn't mean "new receiver." HR24s, H24s and H25s are refurbished, too.

Just sayin'.

DIRECTV employee April 2004-November 2012.
The above comments are my own because I don't know if anyone would care about my opinions anymore.


#36 OFFLINE   RunnerFL

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Posted 09 December 2012 - 08:56 AM

"Current model" doesn't mean "new receiver." HR24s, H24s and H25s are refurbished, too.

Just sayin'.


Not to mention anything from an HR21 on up is considered a "current model".
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#37 ONLINE   damondlt

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Posted 09 December 2012 - 08:59 AM

Only here, can the "re-selling" of the same crappy DVR over and over and over be justified.

+1

DIRECTV :Since 5/13/2012
HR34-700 / HR24-500 / HR23-700 / H25-100 / D12-200 /   Roku HD

  Living Room       Master bedroom     Bedroom  2         Bedroom 3    Office/Bedroom 4      bedroom 5
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Premier / MLB EI /  HD Extra /  Protection Plan


#38 OFFLINE   Hoosier205

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Posted 09 December 2012 - 09:48 AM

:lol: Yes, exactly!

It works for now. I'll see how long it holds up. Random equipment off the shelf was expected. What was not expected was one quite this old. If it's been run most of that time, I would expect that I'm going to be calling them again soon for something fried or non-functional.


Who cares? It won't cost you a dime for them to replace it if need be. If it works, that's all that matters.
DTV = Digital Television

#39 OFFLINE   hancox

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Posted 09 December 2012 - 10:06 AM

Who cares? It won't cost you a dime for them to replace it if need be. If it works, that's all that matters.



You're unbelievable. Can't even give him an inch, given his last one could have burned his house down? It "work"ed for a while, but then scorched!

#40 OFFLINE   RunnerFL

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Posted 09 December 2012 - 10:14 AM

You're unbelievable. Can't even give him an inch, given his last one could have burned his house down? It "work"ed for a while, but then scorched!


1. That wouldn't have ignited into something that would have burned down a house.
2. Are we now supposed to assume that every HR is going to go up in smoke based on 1?
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