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Guest Message by DevFuse

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Way to go DirecTV


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142 replies to this topic

#51 OFFLINE   Tom Robertson

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Posted 09 December 2012 - 01:13 PM

The very first post was incendiary.



Now you say:



...which is it? Will you be happy if it works for three or more years? Or will you be unhappy if the same model works while being the same model and older that the previous unit? Will you still call them morons or might that change as well?

The first post is venting. Everyone is allowed to do that once in awhile.

Jeff has been very polite in the subsequent posts (good job!) as posts more incendiary have flown by. At this point, it might be wise to let the whole matter drop or at least be supportive of one of our members.

Peace,
Tom

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My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


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#52 OFFLINE   Hoosier205

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Posted 09 December 2012 - 01:16 PM

The first post is venting. Everyone is allowed to do that once in awhile.

Jeff has been very polite in the subsequent posts (good job!) as posts more incendiary have flown by. At this point, it might be wise to let the whole matter drop or at least be supportive of one of our members.

Peace,
Tom


He called them morons for sending him a working replacement receiver. Be supportive of what?

#53 OFFLINE   Tom Robertson

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Posted 09 December 2012 - 01:18 PM

I fail to see the point unless there is a legitimate alternative available. I suppose we could all buy our receivers at full retail price and then pay just as much for each replacement. Sure, that sounds better!


Perhaps you never feel pain. Or don't need it acknowledged. Or never need to vent. Nothing wrong with that; though it is through pain many innovations and changes are made.

But at least please let others go through their pain process, which includes venting. By DIRECTV being aware of our pain they will find solutions.

Perhaps it will come in the form of more advanced diagnostics when they re-ship used equipment. Perhaps in features for copying settings from one to the next. Who knows? :)

Peace,
Tom

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My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#54 OFFLINE   Tom Robertson

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Posted 09 December 2012 - 01:20 PM

He called them morons for sending him a working replacement receiver. Be supportive of what?


Of his pain. He doesn't like the situation. He doesn't need to like the situation. Yet he is being polite to thems who aren't supporting him here.

Peace,
Tom

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My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#55 OFFLINE   studechip

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Posted 09 December 2012 - 02:14 PM

Many. Likely many, many. You use it, you switch to directv, you returned it, they lease it so someone else, rinse and repeat until they switch to a new technology. I've seen some pretty beat up cable boxes.

Peace,
Tom


And at what point do they stop charging for leasing the same box that has been returned? Never! Why not only charge a lease fee on new equipment or at the very least a reduced fee for used? After all, they have likely already made their money back on it and then some.

#56 OFFLINE   RunnerFL

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Posted 09 December 2012 - 02:17 PM

And at what point do they stop charging for leasing the same box that has been returned? Never! Why not only charge a lease fee on new equipment or at the very least a reduced fee for used? After all, they have likely already made their money back on it and then some.


DirecTV is in business to make money, not give things away, and this is one way they make money. If they don't make money they don't stay in business. Don't begrudge them for trying to make money. If you don't like how they make their money there are other companies, who make money, that would like your money.
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#57 OFFLINE   Tom Robertson

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Posted 09 December 2012 - 02:21 PM

And at what point do they stop charging for leasing the same box that has been returned? Never! Why not only charge a lease fee on new equipment or at the very least a reduced fee for used? After all, they have likely already made their money back on it and then some.


Ah, if the problem is what they call the fee, I think that is changing. It is now an outlet fee; not a lease fee. It had been very bad terminology because it really wasn't a lease fee. It is a fee for each activated unit to cover programming fees.

Peace,
Tom

Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#58 OFFLINE   Richierich

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Posted 09 December 2012 - 03:01 PM

One of the reasons I buy Owned HR24s on Ebay is so I can have them Replaced with HR24s if they fail because I have the Protection Plan which ensures that Directv will Replace my HR24 with another HR24 and not an HR20 or whatever.

And I can Replace the Internal Hard Drive with a 2 TB Drive (I don't like using External Drives as they can cause problems). Can't beat it with a stick in my opinion. :)
*
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#59 OFFLINE   JoeTheDragon

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Posted 09 December 2012 - 03:06 PM

At least with cable, you have an option to buy your own equipment, and upgrade it as your budget permits.


in canada and it's no just cable.

and when you own it no outlet* / or mirroring* fees.


*on some systems there is a small fee for more then 3-4+ boxes.
I want CLTV / CLTV HD on direct tv.

#60 OFFLINE   billsharpe

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Posted 09 December 2012 - 03:29 PM

Losing recordings? If the content is that important, then you will find a way to get a copy you can keep in some format.

Using returbs as replacements is the only acceptable method. It is the reality that people need to accept. Every single provider does it and will continue to. There is no way around it. These units are not disposable after one use. These folks are not being realistic and expect DirecTV to do business in a way that isn't even logical.


What's not logical is DirecTV's assumption that all HR2x units are functionally equivalent. Perhaps a customer should have several replacement options -- no charge and no contract extension for replacement with any unit, refurbed or not, a contract extension for a new unit of DirecTV's choice, a contract extension plus an additional charge for a customer-specified unit.

As to losing recordings it's not that the content is THAT important. It's just that you'd like to see the shows recorded in the last few days before the unit stopped working.
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#61 OFFLINE   unixguru

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Posted 09 December 2012 - 04:37 PM

Actually, it would be justified anywhere people understand business.

I guess if you were running things you'd just throw out all the boxes when customers returned them, eh?

I have a feeling you'll be working for the man forever.


That comment is a can of worms. "Business" spans the spectrum from pond scum to all-around great company. As a general rule, the larger, the lower. Somewhat driven by the too big to care/fail mentality.

The crux of the flaw in your way of thinking has to do with most people having paid for the box that has to be replaced. You pay for a box. You don't own it - just pay for the privilege of leasing it (or if you must, effectively prepaying the lease). The lease is entirely open-ended at DTV discretion. If your box dies DTV will replace it. With functionally similar device. However, similar doesn't necessarily mean equivalent. For example, the replacement may be a lot slower than what you originally had.

What happens in the transition from one model to another? I don't recall the details but I'm pretty sure when the HR24 became available that older models were still available and they cost less. In other words, to get the HR24 and it's associated speed improvements, the customer paid more.

How is it right that a company implicitly acknowledges that one product is inferior to another yet sees nothing wrong with replacing the better product with the lesser product?

It's just brain dead. Business or otherwise.

Better businesses make plenty of money by doing things fairly.

#62 OFFLINE   unixguru

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Posted 09 December 2012 - 04:55 PM

I fail to see the point unless there is a legitimate alternative available. I suppose we could all buy our receivers at full retail price and then pay just as much for each replacement. Sure, that sounds better!


How about a radical thought? Buy the receiver and if it dies have an affordable mechanism to get it REPAIRED. Or extend their protection plans to cover (one level could be replacement with same model, another level with replacement with current best model, etc).

The next time I get an iPhone I'm seriously thinking about paying more for an unlocked one and then getting service outside of the "big" companies. My current contract expired awhile back and I just switched to Airvoice pay-as-you-go (guess what - service is still on AT&T GSM network!). I'm almost in shock how less expensive it is for my usage pattern (light). I'm thinking I'd be FAR ahead to not let AT&T/Verizon/Sprint subsidize the phone and then stick it to me forever.

These companies all need to rid themselves of these smoke-n-mirrors games to scam people. Just put out an honest product at an honest price.

It's getting the point where none of these "services" want to be honest about anything. Internet is another - it's almost a trade secret what the REAL rates are after the promotional period is over.

#63 OFFLINE   RunnerFL

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Posted 09 December 2012 - 05:01 PM

How about a radical thought? Buy the receiver and if it dies have an affordable mechanism to get it REPAIRED.


And be without TV for how long while you wait for your unit to be repaired? What happens if it can't be repaired?

The system they have in place has you back up watching TV within 48 hours, that's pretty good I'd say.
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#64 OFFLINE   spartanstew

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Posted 09 December 2012 - 05:45 PM

That comment is a can of worms. "Business" spans the spectrum from pond scum to all-around great company. As a general rule, the larger, the lower. Somewhat driven by the too big to care/fail mentality.

The crux of the flaw in your way of thinking has to do with most people having paid for the box that has to be replaced. You pay for a box. You don't own it - just pay for the privilege of leasing it (or if you must, effectively prepaying the lease). The lease is entirely open-ended at DTV discretion. If your box dies DTV will replace it. With functionally similar device. However, similar doesn't necessarily mean equivalent. For example, the replacement may be a lot slower than what you originally had.

What happens in the transition from one model to another? I don't recall the details but I'm pretty sure when the HR24 became available that older models were still available and they cost less. In other words, to get the HR24 and it's associated speed improvements, the customer paid more.

How is it right that a company implicitly acknowledges that one product is inferior to another yet sees nothing wrong with replacing the better product with the lesser product?

It's just brain dead. Business or otherwise.

Better businesses make plenty of money by doing things fairly.


If it weren't fair, they wouldn't keep adding subscribers and having the lowest churn. Granted, there's other things involved in the equation, but contrary to what you and others would like to think, it is a smart business move. They continue to make money on the same boxes over and over and customer numbers continue to grow. That's business 101.

I'm sure Directv can't wait to get their hands on your unit.

 
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#65 OFFLINE   ThomasM

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Posted 09 December 2012 - 06:57 PM

When DIRECTV makes it easy to copy at least the settings from one unit to another (a presumption that they will do that someday), that will at least simplify that part of the problem. Until then, I understand some of JeffBowswers concern.

Tom


While copying recordings from one DVR to another is probably a copyright issue and out of DirecTV's hands, it WOULD indeed be nice if the FAVORITES lists and other settings could somehow be backed up via a FLASH drive or some other method.

3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K


#66 OFFLINE   ThomasM

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Posted 09 December 2012 - 07:01 PM

How about a radical thought? Buy the receiver and if it dies have an affordable mechanism to get it REPAIRED. Or extend their protection plans to cover (one level could be replacement with same model, another level with replacement with current best model, etc).


That's a GREAT idea! Wait. That's how it was prior to 2006 when the "leasing" program and 2 year commitments began. D-ohhh!!! :nono2:

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#67 OFFLINE   lparsons21

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Posted 09 December 2012 - 09:56 PM

While copying recordings from one DVR to another is probably a copyright issue and out of DirecTV's hands, it WOULD indeed be nice if the FAVORITES lists and other settings could somehow be backed up via a FLASH drive or some other method.


I doubt copyright is involved, or wouldn't be if D* would have the external drive support be by account and not tied to the receiver and made it an archive device instead of replacing the internal.

Dish has been doing it for year and it works quite well. And Dish, on at least some units has the ability to save your schedules and such in the remote so you can 'restore' them to a replacement DVR.

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#68 OFFLINE   acostapimps

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Posted 09 December 2012 - 11:15 PM

I have a HR22 refurbished for 4 years and still works like it's new

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100 (Deactivated)
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#69 OFFLINE   Richierich

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Posted 10 December 2012 - 07:29 AM

And be without TV for how long while you wait for your unit to be repaired? What happens if it can't be repaired?

The system they have in place has you back up watching TV within 48 hours, that's pretty good I'd say.


Usually it is either the Power Supply or the Hard Drive going bad and that is easy to fix if Directv would sell you the Power Supply.
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#70 OFFLINE   studechip

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Posted 10 December 2012 - 07:39 AM

Ah, if the problem is what they call the fee, I think that is changing. It is now an outlet fee; not a lease fee. It had been very bad terminology because it really wasn't a lease fee. It is a fee for each activated unit to cover programming fees.

Peace,
Tom


It's the up front leasing fee I'm talking about, not the monthly fee.

#71 OFFLINE   Richierich

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Posted 10 December 2012 - 07:44 AM

I don't recall the details but I'm pretty sure when the HR24 became available that older models were still available and they cost less. In other words, to get the HR24 and it's associated speed improvements, the customer paid more.


I paid $300 for an Owned HR24-500 when they first came out just to get the Faster Performance rather than get an HR21 or whatever DVR they would give me which would be SLOW!!!

I didn't regret it or the other 3 HR24s I bought since then but not everyone can or would choose to do so because of the expense.

I have the Protection Plan so if one of those DVRs fail I can get another HR24-500 as a Replacement and Not an HR21 or HR20 or HR23. :)
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#72 OFFLINE   RunnerFL

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Posted 10 December 2012 - 07:44 AM

It's the up front leasing fee I'm talking about, not the monthly fee.


You only pay that fee when you initially get the unit, not every time you have a unit replaced.
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#73 OFFLINE   RunnerFL

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Posted 10 December 2012 - 07:45 AM

Usually it is either the Power Supply or the Hard Drive going bad and that is easy to fix if Directv would sell you the Power Supply.


Easy for you, me and most everyone else here, yes. But not easy for 99% of their customers.
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#74 OFFLINE   Richierich

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Posted 10 December 2012 - 07:48 AM

Easy for you, me and most everyone else here, yes. But not easy for 99% of their customers.


But they could take it to a PC Repair Store and get it done within a week and it wouldn't cost that much if you could get the Power Supply which Directv doesn't make available.
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#75 OFFLINE   RunnerFL

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Posted 10 December 2012 - 07:51 AM

But they could take it to a PC Repair Store and get it done within a week and it wouldn't cost that much if you could get the Power Supply which Directv doesn't make available.


Within a week? :lol: People already complain about a 48 hour turn around. Can you imagine the flack they'd get if DirecTV told people "repairs are up to you" and then on top of that the customer finds out it could take a week? They'd lose customers so fast it wouldn't be funny.
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