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Posted 24 December 2012 - 06:10 PM
Reboot the DVR and when the message RUNNING DIAGNOSTIC TEST appears quickly press the SELECT key on your remote. You will get a diagnostic menu. Choose manual tests and then reformat hard drive. This will take several hours. When (if) the procedure completes, you will get a screen asking for the satellite setup. You must do the satellite setup which you should have noted prior to this procedure (dish type, etc.) To get this information, prior to the procedure choose System Setup from the menu and then choose MORE INFO. Finally, you will get a screen asking for an order number. This is not necessary but the same screen will tell you that you have to call DirecTV to activate (authorize) the DVR. YOU MUST CALL A CSR AT DIRECTV TO DO THIS. Tell them you have code 721's on channels you should be getting (this they understand-telling them you reformatted the hard drive will get you nowhere). Do NOT let the automated phone system try reauthorizing the receiver-it won't work after this procedure. YOU MUST HAVE A LIVE HUMAN DIRECTV REP DO IT. Trust me-I've been through this before!
3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K
Posted 24 December 2012 - 06:50 PM
Posted 03 January 2013 - 01:49 PM
When new receiver comes call back and let them know if problem is solved. I’ll post back after I’ve received new unit. Thanks for everyone’s suggestions.
Posted 03 January 2013 - 04:06 PM
my comments and opinions are my own and do not suggest endorsement by my employer
Posted 11 January 2013 - 03:26 PM
Posted 11 January 2013 - 04:36 PM
DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD