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Guest Message by DevFuse

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Dtv or any other people working on christmas


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65 replies to this topic

#1 OFFLINE   Mcmiller519

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Posted 10 December 2012 - 04:43 PM

What's your guys opinions on this other then emergency services or a gas station why do these compaines feel the need to make people work when they should be at home

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#2 OFFLINE   MysteryMan

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Posted 10 December 2012 - 04:48 PM

America has been a 24/7 society for quite some time. I'm sure those who are working during the holidays accepted the responsibility when they they were hired.

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#3 OFFLINE   Richierich

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Posted 10 December 2012 - 04:52 PM

Directv will have a Skeleton Crew On Board for the Holidays but expect Delays or call back after the Holidays.
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#4 OFFLINE   KyL416

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Posted 10 December 2012 - 05:04 PM

What's your guys opinions on this other then emergency services or a gas station why do these compaines feel the need to make people work when they should be at home

Someone has to keep the movie theaters and Chinese takeout open ;)

Anyway, the odds are many of them have the day off outside of the essential staff (the people who make sure everything is working and what to do if something were to go wrong at the uplink center). Christmas is a weekday this year and any pro sports played that day are national games so the staff that handles production of Sunday Ticket and League Pass aren't needed. When Christmas is on a Sunday the NFL's usual policy is to play that week on Saturday anyway. There's also probably some bare bones customer support and sales staff for those who just got new HDTVs for Christmas and wondering why they're not getting an HD picture when they hook it up to their D1x, R1x or older receiver.

#5 OFFLINE   Drucifer

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Posted 10 December 2012 - 05:06 PM

I used to grab Thanksgiving midnight to 8 AM for my holiday assignment. I think I had one TR in like the five years I worked it.

But I was also got screwed one year when the day tour jerk didn't show up.

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#6 OFFLINE   spartanstew

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Posted 10 December 2012 - 06:16 PM

I'm on call 24/7, 365.

I'm sure Directv can't wait to get their hands on your unit.

 
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#7 ONLINE   yosoyellobo

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Posted 10 December 2012 - 06:38 PM

When I was in the Air Force the single guys would work Christmas and the marry ones on New Years.

#8 OFFLINE   swyman18

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Posted 10 December 2012 - 07:41 PM

Personally, it's my pet peeve when people feel that they "deserve" time off for the holidays. The world does not stop just because it's Christmas. Obviously, it depends on what line of work you're in so everyone is going to have a differing opinion. If you're lucky enough to work for a company that shuts down for two weeks during the holidays, than congrats.

#9 OFFLINE   KevetS

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Posted 10 December 2012 - 07:45 PM

Why should they be home?

#10 OFFLINE   west99999

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Posted 10 December 2012 - 07:47 PM

DTV is service only on those major holidays and usually just a few service techs have to work it. They do have call centers open for support. Install and upgrade work is optional on those days for techs that want to work or if offices are behind they may require the techs to work installs and upgrades. Usually the office tries to pull the work forward or reschedule it so techs do not have to work it but you always have those customers that must have it then and only then.

#11 OFFLINE   swyman18

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Posted 10 December 2012 - 08:15 PM

Why should they be home?


My point exactly. Would it be nice? Sure, but not necessary.

Call me Scrooge I guess.

#12 OFFLINE   captaink5217

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Posted 10 December 2012 - 08:26 PM

I feel the only people that should be working on holidays should be essential business and IMHO D is NOT an essential business, that's part of one of America's greatest downfalls, when business profit takes priority over family, as much as these companies claim to be about family their actions don't back up there talk.
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#13 OFFLINE   KyL416

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Posted 10 December 2012 - 08:58 PM

I feel the only people that should be working on holidays should be essential business and IMHO D is NOT an essential business

You should take a look at the tour of the DirecTV uplink center to see what it takes for DirecTV to be up and running and the potential for disaster if it would go unmanned:
http://www.dbstalk.c...ad.php?t=211046

Unless you expect DirecTV to shutdown their entire service for 24 hours, the essential staff needs to be there. The same goes for the cable companies, the phone companies, the power company, etc. No one is saying that it will be a regular work day with fully staffed call centers, sales and business offices open and conducting business as usual. It will mostly be the tech and engineers making sure everything is running smoothly, the servers aren't overheating and monitoring all incoming feeds so they will be switched on at the right times, along with a bare bones call center operation.

#14 OFFLINE   NR4P

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Posted 10 December 2012 - 09:12 PM

I feel the only people that should be working on holidays should be essential business and IMHO D is NOT an essential business, that's part of one of America's greatest downfalls, when business profit takes priority over family, as much as these companies claim to be about family their actions don't back up there talk.


Its not profit, its Customer Service.
I am sure hundreds if not thousand have problems with TV's on Christmas Day. Even simple stuff like a loose hdmi cable. Perhaps the extended family is over to watch a holiday favorite and the receiver stops working.

Imagine the extended family being mad at Directv for not being there by phone for them.

#15 OFFLINE   Laxguy

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Posted 10 December 2012 - 09:38 PM

We have the freedom to work on holidays, or find other employment. There's no "should" or a need for "everybody to be at home." And some people prefer the quietude of low-volume holidays in place of noisy or boorish family.
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#16 OFFLINE   boukengreen

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Posted 10 December 2012 - 09:52 PM

didn't we just go through this same thing over thanksgiving
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#17 OFFLINE   TDK1044

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Posted 11 December 2012 - 07:13 AM

What's your guys opinions on this other then emergency services or a gas station why do these compaines feel the need to make people work when they should be at home


I thought that the world was ending on 12/21 so this won't be an issue. If it doesn't, then I'm sure that a scaled down operation will be in effect at D*.

#18 OFFLINE   RunnerFL

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Posted 11 December 2012 - 07:38 AM

What's your guys opinions on this other then emergency services or a gas station why do these compaines feel the need to make people work when they should be at home


Not everyone observes Xmas. Why close things down on those who don't?
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#19 OFFLINE   dpeters11

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Posted 11 December 2012 - 07:46 AM

Tech support is a very important aspect of a company on Christmas day, when everyone starts playing with the new gadgets they got.

Not that DirecTV receivers are exactly a big Christmas gift.

I don't work in public customer service, but do take the week off and actually do feel I deserve it.

#20 OFFLINE   Newshawk

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Posted 11 December 2012 - 09:47 AM

Tech support is a very important aspect of a company on Christmas day, when everyone starts playing with the new gadgets they got.

Not that DirecTV receivers are exactly a big Christmas gift.


No, but new TVs are. "I just set up my new 105" Coby plasma and all I get on the screen is "No Signal" and "Channel 3". I need you to send out a new receiver-NOW!" (BTW, the present receiver is a RCA DRD435RH... what I affectionately call the "Doorstop".)

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The above comments are my own because I don't know if anyone would care about my opinions anymore.





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