The past few days (have had my Hopper since Nov 9) all of a sudden, after a few hours of usage, any DVR recordings I start to play or if I pause any live tv and then start to reply or resume, the resulting play is full of skips, jerky, loss of sound, recorded content--really unwatchable. So all I can do is watch live TV.
Also, when I do a reset, after the normal Startup, it reports that it recognized the "network", it ends with a gray box with Attention 015--acquiring satellite signal--click on "details" and then I see Sat --yesterday it was 129, today it shows 119 and transponder 21 5 out of 5 and it just sticks here indefinitely. I can get rid of the box by clicking on Guide or DVR. I can then view DVR or paused live tv replays, but only for a short while and then it goes back to skipping, stuttering, etc and so no DVR.
Called CSR and they said to have a DISH technician--scheduled that and he called and we agreed he couldn't see much else he could do except replace the Hopper--HORRIBLE--I am then forced to buy a $99 EHD to try to preserve my recordings to transfer to the next Hopper. We have 2 Hoppers and this is not happening to the 2nd Hopper, so eliminates the DISH.
Also switched the Node inputs (Host) for both Hoppers. Makes no difference, so if this is the Hopper gone bad after only 2 months, I AM NOT HAPPY!
Also this Hopper has the OTA Usb dongle and broadband ethernet.
In another forum or topic thread, I read that someone with a similar problem pulled the power for a longer period of time than 10 secs, so I did that yesterday--for about 20 minutes. So far, today, have played back all DVR recordings and resumed paused live tv WITHOUT ANY SKIPS or stuttering or stopping.
HOWEVER, the 2nd Hopper we have has some new issues:
It has been randomly "rebooting" to a "Acquiring Satellite Signal" and Error 004 and you cannot get to live tv--you can get the Guide, but clicking on a program does not allow you to see Live TV OR any DVR recordings.
We did a "Check Switch" from this 2nd Hopper and here's the message from Settings/Diagnostics/System Status: "LNB Drift Detetcted Ox12, Oxa1, 119 (e-14).
We will schedule DISH technician appointment to take a look at this problem--either DISH LNB or software or both. I do not get this message or problem on Hooper 1--only on 2nd Hopper in Kitchen????
Again, why so many opinions on how long to unplug from power--I tried 3 times to unplug only for 10 secs, but it was the last unplug for 20 minutes that has, so far, corrected the DVR or resume from pause of live tv jumpy playback and hopefully saved my Hopper from being replaced!
Hooray for these forums--I tried the DISH forum, this and one other forum and hope one of your "DISH" employees can comment on this????