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Guest Message by DevFuse

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My Dish Billing Rant


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43 replies to this topic

#26 OFFLINE   esl1885

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Posted 23 December 2012 - 09:59 AM

I just entered my 3rd CC number in 2 months with Dish Autopay. The first # they claimed to have failed is also used for two other places on autopay with no problems, and had worked with Dish for 8 months. The 2nd number worked manually but failed when they tried autopay with it. Now I have enterd my 3rd number. I might add that we never carry a balance on any of our cards, and they all work at other places without fail.

Bottom line is this. When my current contract expires, they will start sending me a paper bill. and I will send them a paper check or I will be an ex-customer.

I could write a book on all the things Dish has screwed up since I became a customer a year ago. It took over 3 months to get all the things they promised in their ads and probably over 50 phone calls.

Over the years I have had Dish, Directv, and cable. I can honestly say that I have had less problems with cable by far. Actually, the best TV I ever had was C-band satellite when I could just call and pay for only the programming I wanted. I believe they call that the good old days.

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#27 OFFLINE   ls1dreams

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Posted 29 December 2012 - 11:27 PM

Billing problems like this get me so stressed out I lose my mind.

#28 OFFLINE   bobsupra

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Posted 19 February 2013 - 11:24 AM

My experience today updating the CC expire date with Dish was the same. Instant on-line charge instead of the 6th of the month. Talked to Agent and Supv who said that's the way the "system" is set-up. So, this month will see a double billing for Dish who gets the advantage of the cash flow.

Of interest, tho, I also updated by Direct account today (for my rental). They did not "advance" the payment. Same with AT&T, Netflix, AOL, two newspapers, local internet firm, garbage company, and a few others. Only Dish played this game. Draw your own conclusions. I did.
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#29 OFFLINE   gov

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Posted 19 February 2013 - 10:54 PM

I have CC autopay on several bills (but not E*) and had my card expire 18 mos ago, and got a new card (same # btw, just new expiration date) and did not re-enter card info for anybody, and nobody had a problem.

It is hard for me to imagine E* shooting themselves in the foot for money coming INTO their system. Now money outbound, sure, I could see any number of not worth fixing computer glitches that might prevent a check being sent to a creditor.

But money coming IN ???? REALLY???? Charlie hears about this his head will explode.

:eek2:

#30 OFFLINE   satcrazy

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Posted 25 February 2013 - 02:17 PM

My turn.

Called dish today as my CC will expire end of month. Just wanted to give them new expiration date and 3 digit code.

Was told by CSR [ he was pleasant by the way] that if I do it today, I will be charged today.

Why, I asked. I only want to update the info to ensure a smooth transaction on my normal billing date.[ two weeks away, I thought I was being responsible] Since you have my account up in front of you, change the info, please.

Nope. Also I was advised to call 7 days prior to normal billing date, day before would not cut it. I explained some of the horror stories here and didn't want to go through a delay, or double billing, or late fee etc....

The reason I use a CC is free HD for life with autopay, plus, if I have an issue with dish like I did with direct [ when I left direct to go to dish, they took almost 6 weeks to refund my balance] I can put a questionable charge in dispute. Can not do that with a checking account.

Funny, Amazon and Verizon had no problem with entering correct info on my CC when I called them. Two phone calls and ten minutes with no hassle. They also both thanked me for being on top of it.

Now while this isn't as bad as original post [ yeah, I'd be screaming]

Dish needs to be as user friendly as the Big Boys, ie. Amazon/Verizon.

C'mon Ergen, before your head explodes [ kinda liked that one] :lol:

Oh, and I don't find double billing an acceptable charge.

Edited by satcrazy, 25 February 2013 - 02:27 PM.


#31 ONLINE   sigma1914

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Posted 25 February 2013 - 02:23 PM

My turn.

Called dish today as my CC will expire end of month. Just wanted to give them new expiration date and 3 digit code.
...


Can it be changed online?
If you stop responding to them or put them on ignore, then eventually they'll go away.

#32 OFFLINE   satcrazy

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Posted 25 February 2013 - 02:25 PM

Yes, I was told it could, but seems online isn't a sure thing.

#33 OFFLINE   Jim5506

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Posted 25 February 2013 - 10:14 PM

And as soon as you change it online it will charge your bill total to the card, so be prepaired.
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#34 OFFLINE   acostapimps

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Posted 25 February 2013 - 11:43 PM

Wait a minute, You mean to tell me that if your card expired and they send you a new one and you want to update it online or on the phone, That they will double bill you for doing that and charge you for doing something responsible before the due date? That's not a good way of making business that's DOWNRIGHT ILLEGAL.

Edited by acostapimps, 26 February 2013 - 12:05 AM.

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#35 OFFLINE   gov

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Posted 26 February 2013 - 07:56 AM

Somebody better get a roll of duck tape and wrap up Charlie's head before the BIG BANG !

#36 OFFLINE   n0qcu

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Posted 26 February 2013 - 08:24 AM

Wait a minute, You mean to tell me that if your card expired and they send you a new one and you want to update it online or on the phone, That they will double bill you for doing that and charge you for doing something responsible before the due date? That's not a good way of making business that's DOWNRIGHT ILLEGAL.


No, you are not double billed. You just have to pay the amount due. When your bill date arrives the balance will be zero so you are not charged anything then.

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#37 OFFLINE   gov

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Posted 26 February 2013 - 12:11 PM

Can you imagine what's going to happen to whomever it is at Dish that screwed this up ?!?!?!?!


Money coming INTO Dish, and somebody dropped the ball!!!


Ergen is going to send them into space with the launch of their next satellite. That'll be one body they will never find.

{Shudder} I'd hate to be in their shoes, it ain't gonna be pretty!!!

The HORROR! The HORROR!


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#38 OFFLINE   boba

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Posted 26 February 2013 - 01:25 PM

Just wait until your next bill is due then update your credit card now that you know.

#39 OFFLINE   James Long

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Posted 26 February 2013 - 06:47 PM

It is hard for me to imagine E* shooting themselves in the foot for money coming INTO their system.

You're not understanding the glitch ... it gives Charlie his money earlier. Out of the customer's pocket and into the company's faster. :lol:

I hope they get it fixed ... the unexpected early payment can throw off a budget. But the solution for consumers is clear ... only update your credit card info just before a payment is due - when one can afford to make an early payment.

#40 OFFLINE   acostapimps

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Posted 26 February 2013 - 07:35 PM

No, you are not double billed. You just have to pay the amount due. When your bill date arrives the balance will be zero so you are not charged anything then.

Sent from my iPad 4


Ahh okay that makes more sense somewhat, Why not pay on the due date instead of when you CC update info? Maybe that's how their system works, That also defeats the purpose for autopay if you should be covered for bill pay automatically prior to the next billing cycle.

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#41 OFFLINE   satcrazy

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Posted 26 February 2013 - 08:44 PM

Ahh okay that makes more sense somewhat, Why not pay on the due date instead of when you CC update info? Maybe that's how their system works, That also defeats the purpose for autopay if you should be covered for bill pay automatically prior to the next billing cycle.


Cannot pay on due date.[ unless, maybe you use a different CC] Must update info 7 days prior, the CSR explained it takes about that much time for the new information to process. I asked him to repeat that because I couldn't believe what I was hearing.

Bullcrap!

Amazon and Verizon did it on the spot.

JL is right, it throws everything off, plus, now I'll have to watch the calendar to make sure it gets done on [ Dish's] schedule so I don't get dinged. [ No, I won't pay it early, why should I have to?]

How can a company this size be so backward?

I still say Ergen needs to get with the program and make it easier to GIVE HIM MONEY.:lol:

#42 OFFLINE   Inkosaurus

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Posted 01 March 2013 - 02:58 AM

You're not understanding the glitch ... it gives Charlie his money earlier. Out of the customer's pocket and into the company's faster. :lol:

I hope they get it fixed ... the unexpected early payment can throw off a budget. But the solution for consumers is clear ... only update your credit card info just before a payment is due - when one can afford to make an early payment.


Its not a glitch. Its intended this is one of the first things that the CSR training classes teach because they want to make sure the CSR's make it very clear that updating CC info with a balance on the account will charge the CC.

It will only be "fixed" if Dish changes its policy on the matter.
edit:

Must update info 7 days prior


Maybe im misreading... But you dont have to do it with in the last week before the bill is charged, you have to do it at minimum a week beforehand.
If you update the CC with in the same week that the bill will be charged the information may not be processed in time and the old CC maybe charged or alternatively as many of you have noticed the new card gets charged immidiately when the info is changed but a month later it reverts back to your old card. Want to know why? Because your doing it to late, I'd do it no later then 8 days prior to your bill being charged.

#43 OFFLINE   satcrazy

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Posted 01 March 2013 - 04:40 PM

Its not a glitch. Its intended this is one of the first things that the CSR training classes teach because they want to make sure the CSR's make it very clear that updating CC info with a balance on the account will charge the CC.

It will only be "fixed" if Dish changes its policy on the matter.
edit:


Maybe im misreading... But you dont have to do it with in the last week before the bill is charged, you have to do it at minimum a week beforehand.
If you update the CC with in the same week that the bill will be charged the information may not be processed in time and the old CC maybe charged or alternatively as many of you have noticed the new card gets charged immidiately when the info is changed but a month later it reverts back to your old card. Want to know why? Because your doing it to late, I'd do it no later then 8 days prior to your bill being charged.


CSR said 7 days prior to the date the card will be billed. In my case it would be on the 7th of March as bill date is 14th. However, I will take your advise and do it 8 days before.

I still say this whole thing is BOGUS on Dish's part.

Shoddy way to do business.:mad:

#44 OFFLINE   acostapimps

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Posted 01 March 2013 - 06:14 PM

I wonder how many people on paperless and autopay that want to update their CC info online, And didnt realize that they get charged immediately to only find out on the bills due date that they have a late fee or have the previous amount and current due(double billing) But if you have autopay does it get paid automatically and have $0 balance on your next billing cycle? Or just paperless and they send you a email of the immediate charge?

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