If I am living in an Apartment and Leasing that Space and the Refrigerator or the Air Conditioner Craps Out they will come and fix it as it is their equipment and they will Not Charge me anything to fix Their Equipment.
And they will Not Assume that I Broke it unless it is Obvious that I did!!!
And if you have to take time off of work to let the repairman in, they will NOT reimburse you for lost wages. If the food in the fridge rots when it fails, that's on you too. It's not uncommon for anyone to take some sort of hit when things fail even on leased equipment. Almost nothing indemnifies you 100% from consequence.
The way I see it, if you can get a freebie, good for you. No harm in asking. I thnk most of us have been thrown a few freebies at different times for different reasons. Some (many?) were asked for. I'm no exception. I've even taken my case higher within the company if I felt I had a good point but remained calm and respectful throughout. Picking your spots is good advice. Getting angry is not.
If the answer to asking for a gift is 'no' getting outraged is inappropriate. That is the definition of a sense of entitlement. You are only "entitled" to what you pay for per what is stipulated in the TOS agreement. If you don't like those terms or chose not to read them well, shame on you for signing up.
If you've been a customer for years, paid your bill and gotten programming in return you have gotten what you were entitled to. A little gravy to the good customers may be good business for DirecTV but it is NOT something you are entitled to.
Edited by HarleyD, 21 December 2012 - 02:16 PM.