Calling Direct would be the best answer as only they can work out something.Talk of suspending account with tie in to the landlords dish makes me wonder if that is possible.The account would still list that address and the new renters could not get service turned on. ALL cable companies here in Fl must have a signed and paid up notice in the account and when a new renter wants to obtain service , it depends on the date the old renters asked for service cutoff and last bill paid. wHEN I LIVED IN AN APARTMENT dIRECT HAD TO OBTAIN AN OK SLIP FROM THE APARTMENT MANAGER TO INSTALL AND WHEN I LEFT THE APARTMENT COMPLEX HAD TO HAVE A COPY OF SERVICE DISCONNECT from me and bill paid in full. He may have to pay a termination fee, but due to special reason ,they made down grade the amount. He and his son need to call.