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HR34 Genie, version 0x05D4 - Issues/Discussion


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133 replies to this topic

#126 OFFLINE   ken100

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Posted 03 February 2013 - 03:35 PM

anyone else have to reset their genie every few weeks due to problems? Is this common?

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#127 OFFLINE   RACJ2

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Posted 03 February 2013 - 03:56 PM

Seems like when I get a new update, I have to do a reset not long after that. Mainly to clear up slow response or a black screen for 10+ seconds when exiting a recording. Since its similar to a pc, I'm sure a reboot every so often isn't a bad idea.
HR34-700, HR22-100

#128 OFFLINE   Datagg

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Posted 07 February 2013 - 03:36 AM

Well I thought the update did the trick.... Pause freezing issues stopped, etc...Yet the last few days, recordings would lock up, pixelate, etc. today the wife lost her soap, froze right up, system locked...Man i heard lots of yelling today on other recorded programs also. Did a hard reset, nothing.. Been doing those about every day or so.... System totally non responsive.

Called DTV right away, bitched some as this is the 5th or 6th time I HAVE CALLED in the 2-3 months of owning this box....They wanted me to turn me over to tech, No WAY i said, been there done that..... if that is what is going to happen, cancel my account now, i dont care about cancellation fees. Well, at the end of that rant, they are just going to send me a new box by Friday.

Still nothing working on system, guide has disappeared, stations lock up, system just locks up.... not happy right now, especially from all these issues from day one with the HR34. Im one to switch ships when things get to out of hand, i hope it dont get to that point, but you never know.

#129 OFFLINE   Jerry_K

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Posted 07 February 2013 - 08:15 AM

anyone else have to reset their genie every few weeks due to problems? Is this common?


Not just the Genie (nee HR34) but the HR24 too.
Genie (nee HR34) 2TB Internal, Magnavox NR1601, Sharp 40" LED
HR24 2TB Internal, Magnavox NR1501, Sansui 32" LCD

#130 OFFLINE   augisdad

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Posted 07 February 2013 - 08:33 AM

This has happened to me before with previous software versions on my HR34. I watch a video for a while, say 30 minutes. Then I switch to a tuner channel. Then I press PREV to go back to the video -- at the 30 minute mark. What happens now most of the time is that the HR34 doesn't even go back to the video, it goes back to the first channel on my LAST FOUR list. Then when I go to the LIST to select the video I actually wanted and press SELECT on the highlighted RESUME tab, the video doesn't resume where I left off, i.e. at the 30 minute mark, it "resumes" at the very beginning of the video, i.e. time equals zero.


I've noticed this "feature" as well - numerous times.
HR20-100 since 2008 w/27" Sony SDTV
HR34 since 4/3/2012 w/47" Mitsubishi HDTV
HMC since 4/3/2012

#131 OFFLINE   jeepwrang3

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Posted 07 February 2013 - 08:46 AM

So far I've not seen any improvement with 0x05d4.

3. Worst of all for me and my particular HR34, the FFWD > PLAY > AUTO-REWIND function still does not work properly. At first if did. In fact, it rewound way too far. Then it started to AUTO-BACKSPACE about the right amount of time. Now, most of the time anyway for me and my HR34, it hardly AUTO-REWINDS at all. Certainly not nearly enough to compensate for my cat-like reflexes.

4. Sometimes when I go into FFWD, especially speed setting 4, the picture just freezes.


Same issue here. I'm guessing this is a widespread issue, not just limited to a small grouping? It's just frustrating that my dvr speed/auto rewind work at the same rate on a Wholehome H20 and HR20, but not on the physical HR34.

I know back on the old SD Tivo DTV units there were codes that setup your FFWD and RWND thresholds. Are there not any backend codes to adjust the new DTV unit DVR ? Haven't seen any threads tied to this, figured i'd see what the deal is with the all knowing group :D
Long time Lurker, first time poster :nono2:

#132 OFFLINE   Kulmar

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Posted 13 February 2013 - 09:37 PM

In the last build or two I've noticed the screen saver seems to be appearing spontaneously. I have 2 different receiver models and it's occurring on both. Power saver settings are disabled.

#133 OFFLINE   JDookie

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Posted 24 February 2013 - 09:50 PM

I just wanted to add to this discussion after ordering new service at my home, complete with the new Genie receiver and two additional clients. The reason for me posting is because after subscribing to DirecTV in various capacities for nearly two decades, I have NEVER experienced more issues than with this new setup. The main "Genie" receiver isn't all that bad, but the clients are complete junk. We pretty much had to reboot the clients on a daily basis due to system lock-ups, hang-ups, slow response times, etc. They would constantly lose communication with the Genie, and the list goes on and on. DirecTV sent a tech out several times to check the system, and each time I was just told to "hang in there" because the system was still in its infancy, and that they couldn't find anything wrong, other than software/firmware glitches.......I don't know about you guys, but unless DirecTV starts giving me free tv, I don't think I want to be a guinea pig for their new and untested system.

Now here's the best part.

After having enough with this junk system, I called customer service and told them what was going on. They looked at my account history and saw where I called tech support on a nearly weekly basis, and also that a tech was sent out several times for the same issues. I called because I had enough, and I decided that I wanted to go back to a regular HD DVR receiver in each room just like I have always had...........and then they dropped the bomb. The customer service agent proceeds to tell me that I am past the 30 day trial period and that I will have to come out of pocket just over $800 to replace the Genie and the two clients with new HD DVR's..........EXCUSE ME??? You mean to tell me that I have to pay more money to get rid of DirecTV's non working hardware??? Yeah, I don't think so.

So I ask for a supervisor, and after being put on hold for about 20 minutes I finally get the nicest woman I have ever probably spoken with on the phone. I explain the situation to her, and explain what the previous agent told me, and she very calmly tells me, "I will do whatever it takes to make you happy." You guys have no clue what a relief it was to hear those words. So since it were the clients I was having all the issues with, and since I really wanted to keep the 5 tuners of the Genie, I asked for two HD DVR's to replace the two clients, and that's exactly what she gave me. The best part was, there was absolutely no charge. Now THIS is customer service.

In the end, I am now VERY happy with my Genie + 2 HD DVR solution (9 tuners all together), and if I had to do it all over again, I wouldn't take a Genie/client solution if they paid me to.

Edited by JDookie, 24 February 2013 - 10:22 PM.


#134 OFFLINE   Datagg

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Posted 24 February 2013 - 10:46 PM

I just wanted to add to this discussion after ordering new service at my home, complete with the new Genie receiver and two additional clients. The reason for me posting is because after subscribing to DirecTV in various capacities for nearly two decades, I have NEVER experienced more issues than with this new setup. The main "Genie" receiver isn't all that bad, but the clients are complete junk. We pretty much had to reboot the clients on a daily basis due to system lock-ups, hang-ups, slow response times, etc. They would constantly lose communication with the Genie, and the list goes on and on. DirecTV sent a tech out several times to check the system, and each time I was just told to "hang in there" because the system was still in its infancy, and that they couldn't find anything wrong, other than software/firmware glitches.......I don't know about you guys, but unless DirecTV starts giving me free tv, I don't think I want to be a guinea pig for their new and untested system.

Now here's the best part.

After having enough with this junk system, I called customer service and told them what was going on. They looked at my account history and saw where I called tech support on a nearly weekly basis, and also that a tech was sent out several times for the same issues. I called because I had enough, and I decided that I wanted to go back to a regular HD DVR receiver in each room just like I have always had...........and then they dropped the bomb. The customer service agent proceeds to tell me that I am past the 30 day trial period and that I will have to come out of pocket just over $800 to replace the Genie and the two clients with new HD DVR's..........EXCUSE ME??? You mean to tell me that I have to pay more money to get rid of DirecTV's non working hardware??? Yeah, I don't think so.

So I ask for a supervisor, and after being put on hold for about 20 minutes I finally get the nicest woman I have ever probably spoken with on the phone. I explain the situation to her, and explain what the previous agent told me, and she very calmly tells me, "I will do whatever it takes to make you happy." You guys have no clue what a relief it was to hear those words. So since it were the clients I was having all the issues with, and since I really wanted to keep the 5 tuners of the Genie, I asked for two HD DVR's to replace the two clients, and that's exactly what she gave me. The best part was, there was absolutely no charge. Now THIS is customer service.

In the end, I am now VERY happy with my Genie + 2 HD DVR solution (9 tuners all together), and if I had to do it all over again, I wouldn't take a Genie/client solution if they paid me to.


Glad it all worked out. DTV needs continuity across the board. No customer should feel its a crap shoot every call. I know I had major issues and each person took the horns a different way. It is NOT right and as customers we deserve better than than what they deliver to us. Also on that note, we ALSO deserve to be treated with the same or even more respect and dignity on all levels just as new customers are. We are treated like third world citizens and that is not right at all.




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