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Searching fo signal


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14 replies to this topic

#1 OFFLINE   nowandthen

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Posted 23 December 2012 - 04:54 PM

Watching a football game. Message appears on screen, searching for signal on tuner 2. I have to select more info to make the message disappear. I can't select exit to make it go away. WTF? I don't really care that the other tuner has a problem, I want to see the football game I'm watching, not have a large part of the screen obscured by this message. Nice to know it has a problem on the other tuner (It's raining in California, but not that hard WTF?). Seems I'm having a lot of rain fade lately, not sure what's going on. The dish is very solidly mounted. Not raining that hard. I used to live in the midwest, and I know what a storm is, this is no storm, it's not raining that hard. Californians have no idea what a storm is. Anyway, I am surprised Dtv is having satellite issues.

Maybe I need to insist on an upgrade? Please help. This has happened twice in the last couple of weeks and I can't believe this is normal. Those in the southeast and east certainly see more severe weather than those of us in California.

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#2 OFFLINE   RunnerFL

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Posted 23 December 2012 - 05:13 PM

The rain doesn't have to be right overhead for you to experience rain fade. Living in FL I've had several experiences where it's sunny at my house but I lose signal because of a storm to the southwest.
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#3 OFFLINE   FlyingDiver

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Posted 23 December 2012 - 05:33 PM

What's your signal strengths when you're NOT having a problem? Maybe your dish aim has drifted and you're marginal.

Also, as other posters have said, you need to see what the weather is to your south-east to know if it's a weather related problem. From San Jose, you're aiming just west of Gilroy. Was there a storm down there?

#4 OFFLINE   ssandhoops

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Posted 24 December 2012 - 09:06 AM

What's your signal strengths when you're NOT having a problem? Maybe your dish aim has drifted and you're marginal.

Also, as other posters have said, you need to see what the weather is to your south-east to know if it's a weather related problem. From San Jose, you're aiming just west of Gilroy. Was there a storm down there?


What exactly is considered marginal? I've been having issues with some HD
channels and best I can tell, it seems to be limited to HD channels on D11. Here are signal strength readings I get, do they suggest an alignment problem?

Satellite Transponders (14 total at 99©)
1-8 42 0 43 21 38 0 42 23
9-16 38 20 41 22 39 20 na na

#5 OFFLINE   jimmie57

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Posted 24 December 2012 - 09:09 AM

What exactly is considered marginal? I've been having issues with some HD
channels and best I can tell, it seems to be limited to HD channels on D11. Here are signal strength readings I get, do they suggest an alignment problem?

Satellite Transponders (14 total at 99©)
1-8 42 0 43 21 38 0 42 23
9-16 38 20 41 22 39 20 na na


If it is not raining near you those are terrible.
They should all be a minimum of 80 and preferably the high 80s and higher.

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#6 OFFLINE   FlyingDiver

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Posted 24 December 2012 - 09:10 AM

What exactly is considered marginal? I've been having issues with some HD
channels and best I can tell, it seems to be limited to HD channels on D11. Here are signal strength readings I get, do they suggest an alignment problem?

Satellite Transponders (14 total at 99©)
1-8 42 0 43 21 38 0 42 23
9-16 38 20 41 22 39 20 na na


Oh yeah, those are terrible. You should have 85+ on the Ka band sats (99 and 103). Your dish is out of alignment.

#7 OFFLINE   jimmie57

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Posted 24 December 2012 - 09:20 AM

What exactly is considered marginal? I've been having issues with some HD
channels and best I can tell, it seems to be limited to HD channels on D11. Here are signal strength readings I get, do they suggest an alignment problem?

Satellite Transponders (14 total at 99©)
1-8 42 0 43 21 38 0 42 23
9-16 38 20 41 22 39 20 na na


Do this and see what results you get.
Menu, Settings, Info & Test and run the "Run System Test" that is highlighted.
Write down the error message numbers and what they say.

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#8 OFFLINE   ssandhoops

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Posted 24 December 2012 - 10:19 AM

Do this and see what results you get.
Menu, Settings, Info & Test and run the "Run System Test" that is highlighted.
Write down the error message numbers and what they say.


Ok, it is definitely looking like an alignment issue, here's what get:
System Test Results: 2 Tests Failed
Diagnostic Code 43-72-612
1. Satellite Dish Alignment Problem.....

#9 OFFLINE   jimmie57

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Posted 24 December 2012 - 10:27 AM

Ok, it is definitely looking like an alignment issue, here's what get:
System Test Results: 2 Tests Failed
Diagnostic Code 43-72-612
1. Satellite Dish Alignment Problem.....


If you pay for the protection plan they will align it for free. If not, it is $50.
They will check your whole system and replace any parts needed also for that some price.

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#10 OFFLINE   Laxguy

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Posted 24 December 2012 - 11:10 AM

OP-

Welcome to CA! Yes, parts of N. CA have had masses of rain; others not so much. I'm just East of the City, and didn't see any rain fade, though lots of water in the air, most of which is now in the Bay.

Your signal strengths should be checked now that it's sunny.

Good luck.
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#11 OFFLINE   nowandthen

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Posted 28 December 2012 - 08:43 AM

What's your signal strengths when you're NOT having a problem? Maybe your dish aim has drifted and you're marginal.

Also, as other posters have said, you need to see what the weather is to your south-east to know if it's a weather related problem. From San Jose, you're aiming just west of Gilroy. Was there a storm down there?


Tuner 1: 101* All 92 -100 except 18 @ 60 and 26 @ 0.
99* © all 83 - 92, except 15-32 = N/A
99* (s) lots of N/As; active are 85-100 except 2,4,6,16,19,20 @ 0; 21 @ 49; 22 @60
103* (s) lots of N/As; 1-4,19,21,22 @ 0; 20 @ 37; 17,18,23,24 @ 96-100
103* (ca) 9-24 @ at 78-92; all others N/A
103* (cb) 1-14 @ 80 - 92 all others N/A
Tuner 2: 101* similar to tuner 1 except 28 is weaker at 62
99* © similar to tuner 1
99* (s) similar to tuner 1
103* (s) similar to tuner 1
103* (ca) similar to tuner 1
103* (cb) similar to tuner 1

It was raining pretty hard that day. Guess it was my first experience with rain fade as transponders in general look strong.

#12 OFFLINE   jimmie57

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Posted 28 December 2012 - 08:58 AM

You could use an alignment.
The 99c and 103ca and 103cb should have the lowest number above 85.
It does make a difference in the rain for sure.
I have a light rain here in Texas City right now and my lowest number in those 3 sats is 88, most are around 95.

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HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#13 OFFLINE   wahooq

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Posted 30 December 2012 - 12:10 AM

Upgrade= same thing....get your dish pointed correctly
My comments and opinions are my own and not necessarily those of DirecTV.

#14 OFFLINE   nowandthen

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Posted 01 January 2013 - 07:26 PM

You could use an alignment.
The 99c and 103ca and 103cb should have the lowest number above 85.
It does make a difference in the rain for sure.
I have a light rain here in Texas City right now and my lowest number in those 3 sats is 88, most are around 95.


Are some transponders known to be weaker? Seems odd that most on a given satellite are strong with only a couple weak ones. I do pay for the protection plan. Ran the sytem test. Only diagnostic code was 72-870 which is no dial tone. I no longer have a land line so that makes sense. It did not report that I needed the dish to be re-aligned. My dish bracket is not stock. It is incredibly strong. Maybe the dish itself has moved but not the bracket to which it is mounted.

#15 OFFLINE   jimmie57

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Posted 01 January 2013 - 09:01 PM

Yes, they do vary on the same satellite no matter how good it is aligned.

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD





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