Applying old school reasoning to modern networking is not helping people to understand what's going on.
That's a great statement, however, I have no idea what it means.
You have to realize that the people that visit DBSTalk have somewhat of a clue that their DVR is network capable. You also have to realize that this represents a SMALL minority of DirecTV (or even Dish) customers.
The majority may have a home network, but they have no clue as to what's going on. So there's very little you or I or Directv installers can do to help them understand what's going on.
That's basically the design of Directv's DECA installation and support. The user doesn't have to understand what's going on. It just works. It's the other part of that home network that complicates life. Read the threads about problems with Nomad -- a simple ethernet connection!
I've seen problems with friends and business acquaintances home network that range from a wireless connection to their neighbors wireless to dual runs to a switch - installed by a 'professional' from the Geek squad, mis-matched pairs that work sometimes. . . all of these can create havoc on the home network.
The DirecTV support is valuable -- maybe not to the DBStalk aware customer (and certainly not to YOU!), but it was a smart decision to not pull an ethernet cable to each dvr.
Edited by dennisj00, 29 December 2012 - 12:17 PM.