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Guest Message by DevFuse


New DirecTv Service Problems

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6 replies to this topic

#1 OFFLINE   paulb787


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Posted 26 December 2012 - 10:41 PM

Ok so I switched from Comcast to directv and I am so far a little disappointed.

Maybe you can help with my numerous problems.

My 1st problem

Internet is constantly droping .. I have Ethernet right next the hr34 and my 1 other client however it is hooked up to a deka cinema connection kit. this thing when touched or move is horrible. I lose connection the thing is off then I go behind the tv twist the deka and its back on?

Can I not plug Ethernet in the back of the hr34?

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#2 ONLINE   dpeters11


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Posted 26 December 2012 - 10:47 PM

You can use the Ethernet jack on the 34 to give the DECA cloud Internet access.




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Posted 27 December 2012 - 07:22 AM

I have 2 hr24 and I don't use the Ethernet port to connect them. It goes from the coax cable right to the deca adapter then the deca goes thru Ethernet to my router. It works perfectly in both receivers and never gave me a problem

TV Models: Mitsubishi WD-65C9 + 3DC-1000 Kit, WD-82738


TV Provider: Directv (Slimline 5), Cinema Connection Kit (Wired), 2 HR24-500 Receivers, Sling TV (for internationals)


Gaming/Blu-ray: PS3 First Gen (FAT) 60GB, PS4 Launch Edition


Streaming: Roku 2 XS, Chromecast


Audio/DVD: Onkyo HTS-9400THX, Oppo DV-980H





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Posted 27 December 2012 - 08:46 AM

paul, welcome to dbstalk.

Since you have an ethernet wired connection by the HR34 try this.
Remove the CCK.
Connect the ethernet to the back of the HR34.
Reboot the HR34.

If you have other receivers let us know what they are. They may or may not work properly.

#5 OFFLINE   The Merg

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Posted 27 December 2012 - 11:49 AM

I have 2 hr24 and I don't use the Ethernet port to connect them. It goes from the coax cable right to the deca adapter then the deca goes thru Ethernet to my router. It works perfectly in both receivers and never gave me a problem

In your case the DECA adapter is the Cinema Connection Kit that bridges the Ethernet of your home network to the coax network of your receivers. Your HR24 receivers have built-in DECA adapters to split the network signal back out from the satellite signal on the coax network.

In the OP's case, he has an HR34. The HR34 can act as bridge between the ethernet network and the coax network. Thus, the OP does not actually need the CCK installed on their network.

- Merg

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#6 OFFLINE   bakers12


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Posted 27 December 2012 - 03:55 PM

It sounds like a cable has a bad connection to the CCK. If you have had this equipment installed within 90 days, you are still under warranty and you should call DirecTV to send out a tech to fix it.

For what it's worth, I have a HR34 with one client. It was installed without a CCK and it works just fine. My router is right next to the HR34 and there's just the one Ethernet cable between them.

Edited by bakers12, 27 December 2012 - 04:01 PM.

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#7 OFFLINE   wahooq



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Posted 30 December 2012 - 12:08 AM

ummmm...yeah tighten the connections

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