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Guest Message by DevFuse

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DVR vs MRV Replacement


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2 replies to this topic

#1 OFFLINE   John Walls

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Posted 27 December 2012 - 01:43 PM

If I should have DirecTV install a Genie DirecTV advanced receiver to replace one of my installed 7 HD DVR's, I am wondering if in the future one of the DVR's needs to be replaced, will it be replaced with another DVR or will it be replaced with an MRV client?

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#2 OFFLINE   harsh

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Posted 27 December 2012 - 02:44 PM

According to the old terms (as well as the current Protection Plan terms) any failed device would be replaced with a unit that has "comparable features" (as determined by DIRECTV).

DIRECTV has recently taken the extraordinary step of updating the ELA to instruct you call DIRECTV at 1-800-531-5000 for more information regarding failure of leased equipment.

Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#3 OFFLINE   RAD

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Posted 27 December 2012 - 02:51 PM

If I should have DirecTV install a Genie DirecTV advanced receiver to replace one of my installed 7 HD DVR's, I am wondering if in the future one of the DVR's needs to be replaced, will it be replaced with another DVR or will it be replaced with an MRV client?


As a DIRECTV customer, which the prior responder isn't, I've had a Genie installed for awhile as a tester and during that time I needs to get to HR24's replaced. Both times DIRECTV sent another HR24 and not a client and I haven't seen or heard anything saying that HR2X's replacements would be a C31.

See post My Setup for configuration info.





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