Posted 12 January 2013 - 11:20 AM
I had my DirecTV service call this morning . . .
First, I wanted to say this was probably the MOST POSITIVE visit that I have ever had by a service tech from any company. He was very knowledgeable and did a complete and thorough check up of my system. Following the conclusion of the visit, he also provided me with his cellphone number (a new policy of the DirecTV service vendor in this area) with the understanding that if I experience any technical problems in the next 3 months, I should contact him directly.
The tech's immediate diagnosis was that my H24 was defective. He provided me with the option of either replacing it with a H24 or H25 (they don't have older, outdated models on the truck). I told him I wanted to to stick with a H24. When he connected the replacement H24, it strangely also would not take a forced download of the software (even with multiple attempts).
The tech then went back to his truck and grabbed a H25. Within seconds, it took the software download. The tech's conclusion is that DirecTV may be having a software download feed issue with the H24.
I am now glad that DirecTV sent a tech instead of just sending me a replacement H24. It looks like the H24s "may" currently be having an issue that would not have been resolved with getting a like model for replacement . . . or I would have gotten an older, outdated receiver.
At least for now, I am very happy with the H25, and in hindsight, it should have been the model I ordered. It is noticeably faster than the H24.
I mentioned to the tech that the reason I went with the H24 was that it had RF remote control capabilities. He went back out to his truck and grabbed me an RF dongle, as well as an RF remote (which I was planning to purchase in the future). Both were given to me free of charge.
So far, this has been a happy ending to my issue ! ! ! !
If there are any daring forum members with an H24, I'd be very interested in the results of what your experience is if you attempt to force a download.