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Guest Message by DevFuse

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BB@ home download problem

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1 reply to this topic

#1 OFFLINE   mbski


    Cool Member

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  • 21 posts
Joined: Oct 18, 2004

Posted 31 December 2012 - 02:36 PM

Hopper unable to download anything in HD. I can download anything in SD, but when trying to download in HD it fails. This all started with the latest software update. I called advance tech support, and was told there is no fix for this problem. Sounds like they are aware of the issue, but will not exchange hopper, or send out a technician. So in short I'm paying for a service that is useless!
Hopper/ Joey
Samsung PN58C Series 8000 3D
Bose Lifestyle V20
Apple TV

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#2 OFFLINE   garys


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Joined: Nov 04, 2005

Posted 31 December 2012 - 03:23 PM

Dish is aware and it is a known problem. One conjecture is there may be many trying to download over the holidays, if this is the case, it should clear up on it's own in a couple of days. It is effecting Vip receivers as well as the Hopper so replacing your Hopper would be a waste of time.

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