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12 replies to this topic

#1 OFFLINE   blackhillsjk

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Posted 02 January 2013 - 01:09 PM

So I am on auto-pay and I recently lost my debit card. I cancelled that card and got a new one which of course has a different number on it. I called dish today thinking I would get that switched so when it is time to pay my bill, they could use the correct card number. To my surprise, I was told the only way I could change it was to pay my bill right now first. I told them hell no, they could just call me on my regular scheduled pay date when it won't go thru for them. All I wanted to do is make it easier for them but they didn't want any part of it. :nono: I guess we will do it the hard way....Their choice, not mine.

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#2 OFFLINE   TMan

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Posted 02 January 2013 - 01:18 PM

Your experience doesn't sound too different from the one discussed here: http://www.dbstalk.c...ad.php?t=211300
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#3 OFFLINE   epokopac

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Posted 02 January 2013 - 01:19 PM

Sounds like that particular part of their system was not thought out very well. Perhaps a "new feature suggestion (not requiring a payment just to change the number)" is in order for that part.

#4 OFFLINE   DoyleS

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Posted 02 January 2013 - 01:20 PM

Why would you not just log into your account and change the Card number online? I am on autopay and cancelled a credit card and changed to the new card online.
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#5 OFFLINE   VDP07

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Posted 02 January 2013 - 01:51 PM

Why would you not just log into your account and change the Card number online? I am on autopay and cancelled a credit card and changed to the new card online.



Doing it online requires you to pay any upcomming bill as well.:(

#6 OFFLINE   DEC

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Posted 02 January 2013 - 03:47 PM

Sounds like that particular part of their system was not thought out very well. Perhaps a "new feature suggestion (not requiring a payment just to change the number)" is in order for that part.

X2

#7 OFFLINE   altidude

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Posted 02 January 2013 - 05:07 PM

A couple of months back, I canceled the auto pay credit card due to fraud and just let Dish process to the canceled card. It failed of course. I then did a one time payment to the new card then updated the auto pay. It took a few attempts over several days to get the new card to "stick".

#8 OFFLINE   Jim5506

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Posted 02 January 2013 - 05:57 PM

Even changing your card on-line will automatically prompt an immediate payment of your bill, so if you want to pay it at the designated time, you must change the card on that date or maybe the day before.
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#9 OFFLINE   BillJ

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Posted 03 January 2013 - 09:19 AM

I have a change in expiration date coming up soon. Does this "pay now" apply to updating that too?

#10 OFFLINE   Ray C@DISH Network

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Posted 03 January 2013 - 09:58 AM

If you make any changes to the Auto Pay it will prompt for the payment. I haven't updated my expiration date from my debit card and my payments have processed fine. Thanks.

I have a change in expiration date coming up soon. Does this "pay now" apply to updating that too?



#11 OFFLINE   BqWUDUDj

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Posted 03 January 2013 - 11:09 AM

Can you just pay a penny with your new card instead of the full amount?

#12 OFFLINE   CCarncross

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Posted 03 January 2013 - 12:10 PM

Just change the info over on or very near the date your autopay occurs and problem solved. Its redonkulous how much hemming and hawing is being done over something so trivial and easy to resolve without making a huge deal out of it.

#13 OFFLINE   4HiMarks

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Posted 03 January 2013 - 03:16 PM

Another reason to always "push" money out of your account, rather than letting a vendor "pull" it.
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