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Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

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#101 OFFLINE   gov

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Joined: Jan 10, 2013

Posted 12 February 2013 - 12:18 PM

Just speaking for myself here, but if I was boss of a company, and a customer highlighted an internal inconsistency in my organization where different departments are conflicting with each other and involving the public, that customer has done me a BIG favor. I would not condone any action against the customer that could be considered a reprisal, rather, that customer should be REWARDED for finding a problem in my organization that can have serious repercussions regarding customer satisfaction and maintaining and growing my customer base.

I recall a video store many years ago (Suncoast) and I was looking for a specific title that was not on display. The clerk checked the back room, and found the title I wanted. He also noticed it had an incorrect price tag on it BEFORE he brought it out to the counter. He certainly could have repriced it prior to bringing it out and I would never have known. He did not however, and charged me the marked price. I never forgot that, it was quite an example of business acumen on his part, and I shopped at Suncoast many times till they closed the chain.

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