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Guest Message by DevFuse

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Multiple HR34s on one account

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100 replies to this topic

#101 OFFLINE   gov



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Joined: Jan 10, 2013

Posted 12 February 2013 - 12:18 PM

Just speaking for myself here, but if I was boss of a company, and a customer highlighted an internal inconsistency in my organization where different departments are conflicting with each other and involving the public, that customer has done me a BIG favor. I would not condone any action against the customer that could be considered a reprisal, rather, that customer should be REWARDED for finding a problem in my organization that can have serious repercussions regarding customer satisfaction and maintaining and growing my customer base.

I recall a video store many years ago (Suncoast) and I was looking for a specific title that was not on display. The clerk checked the back room, and found the title I wanted. He also noticed it had an incorrect price tag on it BEFORE he brought it out to the counter. He certainly could have repriced it prior to bringing it out and I would never have known. He did not however, and charged me the marked price. I never forgot that, it was quite an example of business acumen on his part, and I shopped at Suncoast many times till they closed the chain.

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