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Dish: "The meanest company in America"?


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99 replies to this topic

#51 OFFLINE   SayWhat?

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Posted 06 January 2013 - 12:28 PM

There called the working poor....


" They're "
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#52 OFFLINE   Christopher Gould

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Posted 06 January 2013 - 01:07 PM

We are basically not doing the same work. Customer service goes to the crapper long waits at check out and no one to cover other service areas. And everything else gets done half ass.

#53 OFFLINE   AZ.

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Posted 06 January 2013 - 01:41 PM

" They're "


hope you feel better?.....

#54 OFFLINE   AZ.

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Posted 06 January 2013 - 01:43 PM

Croney capitalism is not capitalism. Plus name a single better system. Even in our current system our working poor live in luxury compared to how most worldwide live.


A union work force!(white collar also).... Thats why the middle class is gone! hello...LOL

#55 OFFLINE   DEC

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Posted 06 January 2013 - 02:03 PM

A union work force!(white collar also).... Thats why the middle class is gone! hello...LOL

Usually, you take your life into your hands these days if you dare bring up unions. I can't say I have been the biggest supporter of unions (as they often bring their own baggage into the equation), but, there is a reason why we have (or in some cases, had) so many benefits that folks have taken for granted or have historically forgotten where they came from, such as 5-day work weeks, sick time, vacation time, paid holidays, overtime pay, holiday pay, health insurance, etc., etc. Like them or hate them, the fact remains that if it wasn't for the union movement, a lot of that stuff simply would never have come into existence in this country. Unfortunately, it seems like a number of these benefits are being eroded, reduced, or outright taken away by a number of companies and employers these days.

#56 OFFLINE   DodgerKing

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Posted 06 January 2013 - 02:13 PM

A union work force!(white collar also).... Thats why the middle class is gone! hello...LOL


I have no idea what you are talking about. Your reply has nothing to do with what I said.

#57 OFFLINE   SayWhat?

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Posted 06 January 2013 - 02:14 PM

Unions are also a big reason why so many companies buy their merchandise in Bangladesh and Sri Lanka instead of Memphis and Dayton.

Tying back into topic, does Dish use ANY off-shore call centers? I'm assuming the hardware is made off-shore like most electronics are.
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#58 OFFLINE   DEC

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Posted 06 January 2013 - 02:36 PM

Unions are also a big reason why so many companies buy their merchandise in Bangladesh and Sri Lanka instead of Memphis and Dayton.

The union thing is admittedly off-topic, but there seems to be a number of off-topic posts in this thread. Beyond that, I have the feeling that the companies you reference would be going to Bangladesh, Sri Lanka, China and elsewhere for raw materials, merchandise, manufacturing, labor ... you name it, not because of American unions or union workers (which are at there lowest ebb in decades), but because of bottom-line, bean-counting, cut-it-to-the-bone, multinational corporate thinking.

Tying back into topic, does Dish use ANY off-shore call centers? I'm assuming the hardware is made off-shore like most electronics are.

That's a good question. I don't definitively know the answer, but I have to say that everyone I have called at Dish over the years (and even recently) strike me as being right here in the good old USA (and it's pretty evident when call centers are off-shore). ;)

#59 OFFLINE   HinterXGames

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Posted 06 January 2013 - 02:45 PM

I am curious as to what factual information this statement is based on. My experience with Dish has always been positive and pleasant, I can honestly say that I have received customer service equal to Dish from very few companies.

I had a friend who moved to an apartment AFTER signing a 2 year contract. There was no line of sight at the new apartment so service was unavailable. They originally wanted over $400 to let her out of the contract. After speaking to several service representatives, one representative suggested downgrading her service to the minimum level, which was $9.95/mo for the rest of the contract. which ended up costing less than $200. I thought that was a nice compromise on the part of Dish, since my friend was at fault for not verifying service availability at the new location before moving.


:eek2::eek2::eek2: I didn't know DISH would still charge an ECF if there is NLOS. That seems odd. I could see it still being charged if their new landlord didn't permit Satellite, but not if it couldn't be installed due to NLOS.

#60 OFFLINE   Laxguy

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Posted 06 January 2013 - 04:02 PM

The union thing is admittedly off-topic, but there seems to be a number of off-topic posts in this thread. Beyond that, I have the feeling that the companies you reference would be going to Bangladesh, Sri Lanka, China and elsewhere for raw materials, merchandise, manufacturing, labor ... you name it, not because of American unions or union workers (which are at there lowest ebb in decades), but because of bottom-line, bean-counting, cut-it-to-the-bone, multinational corporate thinking.


Comparative advantage. Companies go out of business if they ignore that principle long enough. Started with NYC moving manufacturing to NJ, then to The Carolinas, Kentucky, Ohio, etc, then Mexico and Asia. An oversimplification but illustrative.

And some unions are the reason some industries can't make it in the U.S.
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#61 OFFLINE   Stewart Vernon

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Posted 06 January 2013 - 04:14 PM

Factual information? Look no further than their lawsuits. Crooks, thieves, and liars.


So... how do you even own a computer to post here? Aren't most computers, or at least some components of most computers, made in another country like China that would fit your bill of not being perfect? So... why are you doing business with them?

edit: *I* am not characterizing China in a bad way... but the same logic-leap Hoosier uses to vilify Dish seems like he said he uses that same criteria to not do business with anyone else as well.

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#62 OFFLINE   James Long

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Posted 06 January 2013 - 04:20 PM

Guys ... while there have been some off topic posts in this thread, consider this your friendly moderator reminder that this is not a political forum. So please, keep the political comments out of your posts going forward.

Thank You.

#63 OFFLINE   Hoosier205

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Posted 06 January 2013 - 05:06 PM

So... how do you even own a computer to post here? Aren't most computers, or at least some components of most computers, made in another country like China that would fit your bill of not being perfect? So... why are you doing business with them?

edit: *I* am not characterizing China in a bad way... but the same logic-leap Hoosier uses to vilify Dish seems like he said he uses that same criteria to not do business with anyone else as well.


Whatever you say Stew. The topic is Dish Network. They have an abysmal track record and a record of theft, deceit, and unethical behavior. We have two options in sat providers and it appears that one holds themselves to a higher standard than the other.
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#64 OFFLINE   damondlt

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Posted 06 January 2013 - 05:23 PM

" They're "

OH Stop! :icon_lame

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#65 OFFLINE   Laxguy

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Posted 06 January 2013 - 05:26 PM

OH Stop! :icon_lame


Should be "Oh, stop!" :D
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#66 OFFLINE   James Long

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Posted 06 January 2013 - 05:27 PM

Whatever you say Stew. The topic is Dish Network. They have an abysmal track record and a record of theft, deceit, and unethical behavior. We have two options in sat providers and it appears that one holds themselves to a higher standard than the other.

Thank you for sharing your opinion. Now lets see if anyone who has not expressed a constant hate of DISH network for the past several years has anything else to add.

#67 OFFLINE   acostapimps

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Posted 06 January 2013 - 06:32 PM

Whatever you say Stew. The topic is Dish Network. They have an abysmal track record and a record of theft, deceit, and unethical behavior. We have two options in sat providers and it appears that one holds themselves to a higher standard than the other.


Wow we get it you hate Dish Network, now to our regular programming

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#68 OFFLINE   Inkosaurus

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Posted 06 January 2013 - 09:57 PM

Tying back into topic, does Dish use ANY off-shore call centers? I'm assuming the hardware is made off-shore like most electronics are.


If I remember correctly they have a few mega call centers off shore.
For sure 1 in Hyderabad, India, then I'm positive theres another one in Nuevo Leon , Mexico (but Im pretty sure the agents here only do spanish calls).

And lastly I know for sure theres one somewhere in the Phillipines but I dont recall what city it was, how ever at Dish they have a system called starbase that actually has a list of all call centers and images of what they look like and I gotta say the architecture for that call center is just amazing, thats really what stood out most for me while working there lol. Its a beautiful building. Some agents at this center do English calls mostly late at night or when the queue is over flowing, I believe they also handle transfers to certain departments.

#69 OFFLINE   Stewart Vernon

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Posted 07 January 2013 - 04:37 AM

Whatever you say Stew. The topic is Dish Network. They have an abysmal track record and a record of theft, deceit, and unethical behavior. We have two options in sat providers and it appears that one holds themselves to a higher standard than the other.


Just for fun...

DirecTV thrives on 'deception,' lawsuit alleges

DirecTV settles lawsuit with states

New Class Action Lawsuit Against DirecTV for Charging Credit Cards w/o Authorization

I could probably find more.

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#70 OFFLINE   sregener

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Posted 07 January 2013 - 05:48 AM

We have two options in sat providers and it appears that one holds themselves to a higher standard than the other.


Oh, I agree. That's why DirecTV has a D+ rating from the BBB and Dish has an A-.

#71 OFFLINE   damondlt

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Posted 07 January 2013 - 05:48 AM

Just for fun...

DirecTV thrives on 'deception,' lawsuit alleges

DirecTV settles lawsuit with states

New Class Action Lawsuit Against DirecTV for Charging Credit Cards w/o Authorization

I could probably find more.

You will find the exact same type with any company, But you won't find a Tivo,Rainbow Media lawsuit worth about 1 billion dollars.
Or Disney/ ABC dispute thats been going on for years now.

Edited by damondlt, 07 January 2013 - 06:01 AM.

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#72 OFFLINE   damondlt

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Posted 07 January 2013 - 06:06 AM

Oh, I agree. That's why DirecTV has a D+ rating from the BBB and Dish has an A-.

You know whats Funny, If you looked at this 2 years ago Directv was an F and Dish was a C.

Not really sure what makes or changes the ratings.

I find it funny that Dish still has over 900 of unresolved cases and Directv doesn't have any.
Makes you wonder what these ratings mean?:eek2:

Blue Ridge Communticatons

Digital HD Basic Plus, Cinemax,Showtime/TMC,Starz /Encore
Tivo T6 (Roamio Plus) Master Bedroom,Samsung 5300 40 Inch

Tivo Mini Livingroom Vizio M602i-B3 60 Inch

Tivo Mini Bedroom 2  LG 26LE5300 26 Inch
Tivo Mini Bedroom 3  Element ELEFW328 32 Inch
Cisco HD ,Bedroom office 4  Magnavox 32 inch

Arris Touchstone DG1660

Dream 60 Mbps down 3 Mbps up.

 


#73 OFFLINE   Stewart Vernon

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Posted 07 January 2013 - 06:08 AM

You will find the exact same type with any company, But you won't find a Tivo,Rainbow Media lawsuit worth about 1 billion dollars.
Or Disney/ ABC dispute thats been going on for years now.


Well... DirecTV agreed to pay licensing money to Tivo instead of fighting a lawsuit... so while I don't know what it cost them... and it wasn't a lawsuit... it sure wasn't free!

And DirecTV never carried the "Voom" channels... so there couldn't be a lawsuit with that company.

Dish doesn't have any other big payouts than those do they?

My point, though, was to show that as you say all companies have issues... so when someone declares they don't do business with "crooked" companies... and equated Dish = crooked... I felt it was only fair to note that he wasn't applying that same criteria to his provider.

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#74 OFFLINE   damondlt

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Posted 07 January 2013 - 06:15 AM

Well... DirecTV agreed to pay licensing money to Tivo instead of fighting a lawsuit... so while I don't know what it cost them... and it wasn't a lawsuit... it sure wasn't free!

.

I don't remember any Tivo Dish equipment

But I do remember a TON of Tivo Directv equipment.

Here you go .
http://venturebeat.c...tles-tivo-suit/

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Digital HD Basic Plus, Cinemax,Showtime/TMC,Starz /Encore
Tivo T6 (Roamio Plus) Master Bedroom,Samsung 5300 40 Inch

Tivo Mini Livingroom Vizio M602i-B3 60 Inch

Tivo Mini Bedroom 2  LG 26LE5300 26 Inch
Tivo Mini Bedroom 3  Element ELEFW328 32 Inch
Cisco HD ,Bedroom office 4  Magnavox 32 inch

Arris Touchstone DG1660

Dream 60 Mbps down 3 Mbps up.

 


#75 OFFLINE   James Long

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Posted 07 January 2013 - 06:15 AM

You will find the exact same type with any company, But you won't find a Tivo,Rainbow Media lawsuit worth about 1 billion dollars. Or Disney/ ABC dispute thats been going on for years now.

You will find innovative receivers that someone else wanted to take credit for (and unfortunately were "close enough" in a friendly courts eyes to lose the suit). The Voom deal was an attempt to offer innovative programming that other providers did not have ... unfortunately Voom refused to produce enough new material to make their channels worthwhile. And the ABC/Disney problem was a case of DISH believing that they should be given the same deal as other competitors. (If SD includes HD on another carrier, why shouldn't it be that way for DISH?)

With DISH you won't find a company with a string of owners making their money then selling it off every few years. And you won't find a long string of CEOs that one cannot name without looking at a list.




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