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Guest Message by DevFuse

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Protection plan did not cover install. Why?


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16 replies to this topic

#1 OFFLINE   johnchart

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Posted 04 January 2013 - 11:28 AM

Unusual problem. I am down in Texas from Iowa for the winter. When I got to my rental unit, I found out that the DirecTV dish I had used for 3 previous years before via movers connection had been taken down because some storm damage on the roof had needed repair. The dish was not put back up.

I called DirecTV. They said I would be billed $49 plus tax which I had to pay up front. Couple days later, DirecTV service man put the dish back up & it works just fine. My question: Why wouldn't my protection plan cover this install?

John H.

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#2 OFFLINE   Singe0255

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Posted 04 January 2013 - 11:44 AM

The Protection Plan covers mechanical and electrical failure as well as defects of workmanship. It does not cover 3rd party actions, like the dish being taken down for roof repairs.

#3 OFFLINE   Rent_Share

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Posted 04 January 2013 - 12:22 PM

You might argue for a customer service adjustment

My Dish was out of adjustmnet and could no longer get any HD content

They credited the $ 49 for the service call based on time/loyalty

Service Tech indicated original install was not secure and eventually the dish could no longer receive most HD content at all times in stead of just during light rain

Dish Slimline-5 WB68 MRV Enabled (Non Supported) Cat 5
HR20-100 - HR21/100 - HR23-700 - Not Networked DSR708 SD


#4 OFFLINE   CCarncross

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Posted 04 January 2013 - 01:13 PM

You might argue for a customer service adjustment

My Dish was out of adjustmnet and could no longer get any HD content

They credited the $ 49 for the service call based on time/loyalty

Service Tech indicated original install was not secure and eventually the dish could no longer receive most HD content at all times in stead of just during light rain


Again, not the case here as he had the dish taken down for roofing repairs. Your situation was different in that it was indicated it may not have been installed securely in the 1st place.

#5 OFFLINE   Rent_Share

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Posted 04 January 2013 - 02:16 PM

the credit was offered while we were scheduling the sevice call

AFAIK they hadn't been here since the H10's needed to be replaced

Dish Slimline-5 WB68 MRV Enabled (Non Supported) Cat 5
HR20-100 - HR21/100 - HR23-700 - Not Networked DSR708 SD


#6 OFFLINE   Brubear

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Posted 04 January 2013 - 02:44 PM

In warranty and/or Protection Plan coverage is exclusive of customer caused repair or replacement. Dish removal is obviously out of coverage. Caveat is, were it remounted and simply SFSS, it's usually covered.

my comments and opinions are my own and do not suggest endorsement by my employer


#7 OFFLINE   Jodean

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Posted 06 January 2013 - 10:42 PM

$49 is an excellent charge for that issue!

Id be glad it wasnt $100 or $200!!!!

plus the insurance check will cover that $49 if you add it on to your repair
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#8 OFFLINE   hdtvfan0001

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Posted 07 January 2013 - 06:05 AM

Unusual problem. I am down in Texas from Iowa for the winter. When I got to my rental unit, I found out that the DirecTV dish I had used for 3 previous years before via movers connection had been taken down because some storm damage on the roof had needed repair. The dish was not put back up.

I called DirecTV. They said I would be billed $49 plus tax which I had to pay up front. Couple days later, DirecTV service man put the dish back up & it works just fine. My question: Why wouldn't my protection plan cover this install?

John H.

The Protection Plan covers mechanical and electrical failure as well as defects of workmanship. It does not cover 3rd party actions, like the dish being taken down for roof repairs.

That pretty much sums things up.
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#9 OFFLINE   captaink5217

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Posted 07 January 2013 - 01:25 PM

That pretty much sums things up.


You should have told them the storm knocked it down, I believe it does cover if its knocked over by the storm
Genie HR34-700
H24-200
C31-700

#10 OFFLINE   hdtvfan0001

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Posted 07 January 2013 - 01:53 PM

You should have told them the storm knocked it down, I believe it does cover if its knocked over by the storm

What's next?...."The check's in the mail"...???
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#11 OFFLINE   captaink5217

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Posted 08 January 2013 - 06:08 AM

What's next?...."The check's in the mail"...???


Someone has to look out for número UNO, because D certainly isn't.
Genie HR34-700
H24-200
C31-700

#12 OFFLINE   CCarncross

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Posted 08 January 2013 - 07:37 AM

Someone has to look out for número UNO, because D certainly isn't.


They are a for profit company...numero uno for them is Directv...like it should be. It is clearly spelled out what the PP covers and doesnt cover. If you feel its ok to lie to try to defraud, knock yourself out, but kharma is a bi****.

#13 OFFLINE   Rent_Share

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Posted 08 January 2013 - 08:44 AM

kahrma may be a bitch, but the logic behind directv waiving and not waiving charges is random at best.


I was just suggesting he ask for a good customer adjustment

Had rge roofers put it back, they would have pointed it for free

Dish Slimline-5 WB68 MRV Enabled (Non Supported) Cat 5
HR20-100 - HR21/100 - HR23-700 - Not Networked DSR708 SD


#14 OFFLINE   Jodean

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Posted 09 January 2013 - 11:12 PM

they already make a killing on the PP plan, hell they even pay the techs for selling it, its gauranteed revenue, most people forget they have it and just pay for it for 10 years or so while paying for service calls and what not because they never mentioned they had it.

storm damage should be covered by your home owners insurance, not really directv......Ive collected several check from insurance companies after storms for new dish installs.
Dish -- 722k, 722, 612, 512, 510

Directv -- HR34, HR24, 2 H25's, 2 H24's

#15 OFFLINE   matt1982

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Posted 06 February 2013 - 09:12 PM

please don't have the roofers put it back up. Chances are they will mount it between two rafters and it will have to be redone.

#16 OFFLINE   wingrider01

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Posted 07 February 2013 - 05:52 AM

Someone has to look out for número UNO, because D certainly isn't.


Not directv's responsibility to look out for you, they look out for themselves

#17 OFFLINE   wingrider01

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Posted 07 February 2013 - 05:55 AM

they already make a killing on the PP plan, hell they even pay the techs for selling it, its gauranteed revenue, most people forget they have it and just pay for it for 10 years or so while paying for service calls and what not because they never mentioned they had it.

storm damage should be covered by your home owners insurance, not really directv......Ive collected several check from insurance companies after storms for new dish installs.


I actually feel like I have come out ahead with the PP for the number of calls and replaced owned units that are still marked as owned. Of all my devices only 1 is leased - that is the HR34, the others are owned and have been replaced a couple of times over the years with upgraded owned devices, last one netted me a HR24 and the OTA tuner to replace a defunct HR20, still marked as owned




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