Posted 08 January 2013 - 08:54 PM
Sorry but not impressed by having to pay to "protect" their equipment so I can get new equipment periodically. I have a real hard spot about paying to protect their property (basically paying their insurance) and if I don't and something goes wrong I get to pay them to come out to fix their equipment so I can get the service I am paying them for...anyone else see a problem with this?
I recently moved and the new install (brand new house) SWiM 16 had one of the two branches fail (channels 1-8) causing a loss of signal to two of my five receivers (unfortunately my primary HR34 in the livingroom was one of them). Once I had fully troubleshot myself and determined it was the SWiM, I called and of course had to go through all the T/S steps for them to say...yes, it was likely the SWiM and that I would have to pay them $49 to come out and fix their equipment unless I was willing to sign on to their PP at which point it would only be $24. Of course I reminded them that my install was just barely 2 months old at which point she apologized and said it would be free...however, the bad taste is already there related to having to pay to fix THEIR equipment. I WILL NOT pay for PP and if another failure of their equipment occurs and they try and force me to pay to fix it....I will be cutting the cord. Sorry if this is a rant (which I know it is) but can someone please try and explain why I should have to pay to fix their equipment?
At least if I am paying a protection plan for my cell phone I am covering MY equipment.
HR34-700, HR24-100, HR24-100, HR21-100, HR24-200, Samsung 65HU8550 4k RVU