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DIRECTV to Present at Citi's Global Internet, Media & Telecommunications Conference


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#26 OFFLINE   Tom Robertson

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Posted 08 January 2013 - 03:48 PM

I like the every two years new boxes for PP customers. I wonder if that's retroactive? Maybe an upgrade fee from a HR 20 to a HR 34/44?


Alas it was just a quick sidenote, an example of things they will try for good customers. So I don't have any more details to report.

Now, the lower box costs to DIRECTV on the newer generation of Genie should make it more likely that upgrades can be done. :)

Peace,
Tom

Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


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#27 OFFLINE   woj027

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Posted 08 January 2013 - 03:51 PM

Alas it was just a quick sidenote, an example of things they will try for good customers. So I don't have any more details to report.

Now, the lower box costs to DIRECTV on the newer generation of Genie should make it more likely that upgrades can be done. :)

Peace,
Tom


Some is better than none for existing, especially long term, customers who haven't upgraded much if at all.

Might motivate a family with SD boxes to upgrade if it's free or very very cheap.

DOWN WITH MPEG2!!!

#28 OFFLINE   Tom Robertson

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Posted 08 January 2013 - 03:59 PM

Some is better than none for existing, especially long term, customers who haven't upgraded much if at all.

Might motivate a family with SD boxes to upgrade if it's free or very very cheap.

DOWN WITH MPEG2!!!


Yup, yup, and yup. :)

Peace,
Tom

Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#29 OFFLINE   Sixto

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Posted 08 January 2013 - 04:03 PM

Hey Tom, thanks for the info. Was tied up and couldn't listen, but your notes were great.
DirecTV: Genie HR44, H25, CCK, GenioGo, SWiM-16 & SWiM-8, DECA to Gigabit Switch with FiOS (75/75)
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#30 OFFLINE   ErrorNXcellence

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Posted 08 January 2013 - 04:14 PM

Did he talk in the conference about training there techs at the call center about 60% have know idea on how to troubleshoot the products they come out with like the hr34 and c31 and c38(soon) that is the is reason for call volume got to train the people in front lines

#31 OFFLINE   Tom Robertson

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Posted 08 January 2013 - 04:58 PM

Did he talk in the conference about training there techs at the call center about 60% have know idea on how to troubleshoot the products they come out with like the hr34 and c31 and c38(soon) that is the is reason for call volume got to train the people in front lines


He did talk about the pressure to expand IT services and call center staffing as the customer base grows. He mentioned something that I took to mean even more intelligent scripting that can assist the agents, especially the new ones. That was how they plan on reducing the number of calls by 20M per year.

So while I don't think he particularly addressed your question directly, I do think he indirectly hinted that they are motivated to reduce costs by getting it right the first time.

Peace,
Tom

Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#32 ONLINE   dennisj00

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Posted 08 January 2013 - 06:57 PM

I believe new Genie was 1/3 off the cost - not 1/3 cost.

Spending to stimulate the economy as fast as the credit cards will allow!

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#33 OFFLINE   FHSPSU67

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Posted 08 January 2013 - 08:33 PM

Thanks Tom!
Always appreciate someone doing this:)
Fred
DIRECTV since November 1995

#34 ONLINE   bluemoon737

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Posted 08 January 2013 - 08:54 PM

Sorry but not impressed by having to pay to "protect" their equipment so I can get new equipment periodically. I have a real hard spot about paying to protect their property (basically paying their insurance) and if I don't and something goes wrong I get to pay them to come out to fix their equipment so I can get the service I am paying them for...anyone else see a problem with this?

I recently moved and the new install (brand new house) SWiM 16 had one of the two branches fail (channels 1-8) causing a loss of signal to two of my five receivers (unfortunately my primary HR34 in the livingroom was one of them). Once I had fully troubleshot myself and determined it was the SWiM, I called and of course had to go through all the T/S steps for them to say...yes, it was likely the SWiM and that I would have to pay them $49 to come out and fix their equipment unless I was willing to sign on to their PP at which point it would only be $24. Of course I reminded them that my install was just barely 2 months old at which point she apologized and said it would be free...however, the bad taste is already there related to having to pay to fix THEIR equipment. I WILL NOT pay for PP and if another failure of their equipment occurs and they try and force me to pay to fix it....I will be cutting the cord. Sorry if this is a rant (which I know it is) but can someone please try and explain why I should have to pay to fix their equipment?

At least if I am paying a protection plan for my cell phone I am covering MY equipment.
-Jeff-
HR34-700, HR24-100, HR24-100, HR21-100, HR24-200, Samsung 65HU8550 4k RVU

#35 OFFLINE   brett_the_bomb

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Posted 08 January 2013 - 10:00 PM

Not trying to spin it, but u do in fact own the dish and wiring. Its given to u. And its only $20 to send an replacement receiver.

As for the protection plan I think its awesome that u get an upgrade every 2 yrs. That's basically pudding. So if u look it like a 2 year payment plan to get a new box and free insurance it sounds much better in my opinion. Besides Msrp on an hd/dvr is $199 and $49 to install.

I dunno man I just wouldn't loose any sleep over it. Besides u can always haggle with cust care lol.

My setup: HR 44, HR34, 2x HR 24, 2x HR 23-700, 4x C31's, Nomad...


#36 OFFLINE   goinsleeper

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Posted 08 January 2013 - 10:40 PM

Sorry but not impressed by having to pay to "protect" their equipment so I can get new equipment periodically. I have a real hard spot about paying to protect their property (basically paying their insurance) and if I don't and something goes wrong I get to pay them to come out to fix their equipment so I can get the service I am paying them for...anyone else see a problem with this?


The protection plan covers equipment out of waranty. Samsung isn't going to fix your television out of waranty, much less any other company without extended protection. It's not quite the same thing, but comparable.

#37 OFFLINE   paulman182

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Posted 09 January 2013 - 09:25 AM

At least if I am paying a protection plan for my cell phone I am covering MY equipment.


If you're under a cell phone contract, you don't own the phone until the contract is fulfilled.

DirecTV is similar, except that you never expect to own the equipment...but I have three or four deactivated receivers that they did not want back, so I suppose I own them...

Equipment includes a buncha stuff that I no longer have interest in detailing


#38 OFFLINE   dpeters11

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Posted 09 January 2013 - 11:09 AM

Now I wish I hadn't cancelled the plan (in case the one year criteria doesn't start with the new features.)

I've added it back on my account. Should have kept it anyway since I do have an owned box.

#39 OFFLINE   maartena

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Posted 09 January 2013 - 12:50 PM

If you're under a cell phone contract, you don't own the phone until the contract is fulfilled.


Or you pay the ETF.
[Disclaimer] The definition of "soon" is based solely on DirecTV's interpretation of the word, and all similarities with dictionary definitions of the word "soon" are purely coincidental and should not be interpreted as a time frame that will come to pass within a reasonable amount of time.

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#40 OFFLINE   wilbur_the_goose

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Posted 09 January 2013 - 03:28 PM

A new DVR every 2 years - great!
Losing all your currently recorded shows - very bad :(

D* really needs a way to xfer recordings if a new box is in order.

#41 OFFLINE   brett_the_bomb

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Posted 09 January 2013 - 03:46 PM

A new DVR every 2 years - great!
Losing all your currently recorded shows - very bad :(

D* really needs a way to xfer recordings if a new box is in order.


Someone who know more about anti piracy can correct me here, but i understood it was more to stop piracy than anything. Recordings are encrypted and "married" to the recorder that recorded them.

Or its just more hassle than its worth to them lol

Edited by brett_the_bomb, 09 January 2013 - 03:48 PM.
spelling

My setup: HR 44, HR34, 2x HR 24, 2x HR 23-700, 4x C31's, Nomad...


#42 OFFLINE   Hoosier205

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Posted 09 January 2013 - 04:02 PM

I never understood the need for keeping recordings for that long. The purpose of a DVR was never long-term archiving.
DTV = Digital Television

#43 OFFLINE   Tom Robertson

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Posted 09 January 2013 - 05:24 PM

I never understood the need for keeping recordings for that long. The purpose of a DVR was never long-term archiving.


Perhaps in your opinion, but I've still got some old VHS tapes in my library (though not much longer.) My purpose for having a DVR replace my VHS machine is to keep an online library of shows and movies I like to watch multiple times.

Peace,
Tom

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My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#44 OFFLINE   Hoosier205

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Posted 09 January 2013 - 05:33 PM

Perhaps in your opinion, but I've still got some old VHS tapes in my library (though not much longer.) My purpose for having a DVR replace my VHS machine is to keep an online library of shows and movies I like to watch multiple times.

Peace,
Tom


I am saying that I don't believe that was the intended purpose, rather than your own purpose. If you use it for archiving purposes and that wasn't its intended use...that's on you. Seems silly to complain about losing your archives on a device intended for short-term recording rather than long-term archiving.
DTV = Digital Television

#45 OFFLINE   Tom Robertson

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Posted 09 January 2013 - 05:47 PM

I am saying that I don't believe that was the intended purpose, rather than your own purpose. If you use it for archiving purposes and that wasn't its intended use...that's on you. Seems silly to complain about losing your archives on a device intended for short-term recording rather than long-term archiving.


But you see, that is still your opinion. One that doesn't seem to be shared by the users or the current manufacturers as the users keep asking for and the manufacturers keep adding more and more storage space.

For short term needs, most people probably don't need 1TB--in my opinion. :)

Peace,
Tom

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My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#46 OFFLINE   Hoosier205

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Posted 09 January 2013 - 05:48 PM

But you see, that is still your opinion. One that doesn't seem to be shared by the users or the current manufacturers as the users keep asking for and the manufacturers keep adding more and more storage space.

For short term needs, most people probably don't need 1TB--in my opinion. :)

Peace,
Tom


In your opinion.
DTV = Digital Television

#47 OFFLINE   RunnerFL

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Posted 09 January 2013 - 06:08 PM

I never understood the need for keeping recordings for that long. The purpose of a DVR was never long-term archiving.


To each their own. I prefer to save some things.

My DVR's manual doesn't say "This is not for long-term storage, it is for short-term storage only".
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#48 OFFLINE   Christopher Gould

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Posted 09 January 2013 - 06:31 PM

The protection plan replacement of equipment every 2 years thing. How do they guarantee the newest equipment when they can't do it now. You can't be guaranteed a hr24 over a hr21 and is this the standard pp plan or the expanded one.

#49 OFFLINE   dpeters11

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Posted 09 January 2013 - 06:33 PM

I never understood the need for keeping recordings for that long. The purpose of a DVR was never long-term archiving.


For me it's not about long term storage really, it's just putting over about a week's worth of stuff maybe, and the series links.

#50 OFFLINE   Tom Robertson

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Posted 09 January 2013 - 07:50 PM

To each their own. I prefer to save some things.

My DVR's manual doesn't say "This is not for long-term storage, it is for short-term storage only".


!rolling

Peace,
Tom

Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)





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