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Guest Message by DevFuse

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Critical data not received error

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4 replies to this topic

#1 OFFLINE   Pepe Sylvia

Pepe Sylvia


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Posted 09 January 2013 - 05:20 PM

There is a message when I run the system test that the receiver restarted because it had not received critical guide data for 12 hours. It also says that it is set to the wrong dish. It is set to Slimline-3 /multiswitch / dual tuners, which is what it should be. There was something before about not getting a signal from 119, but the slimline-3 shouldn't get anything from 119, only 99, 101, and 103. After a reset I can't find that message. I have it's twin (both HR23 / 700) in the other room and am not having the issue with that one.

Has anyone experienced something like this? Directv said they need to send a tech out. It seams to be working fine now, but the system test still shows the error.

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#2 OFFLINE   peds48



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Posted 16 January 2013 - 08:45 PM

Are you sure you have an SL3 and not a 5?

#3 OFFLINE   texasbrit


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Posted 16 January 2013 - 09:03 PM

If your dish has three "eyes" (LNB covers), it's a 5-lnb. The 3-lnb has one "eye"

#4 OFFLINE   jdspencer


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Posted 17 January 2013 - 11:30 AM

Will the TS please return and give the status of his system?
DirecTV since '96, Waivers for ABC, CBS, NBC, & Fox, HR23-700 & HR24-500/AM21, using ethernet based MRV.

#5 OFFLINE   Pepe Sylvia

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Posted 17 January 2013 - 07:56 PM

It's all set. After a few days I ran the system test again and all items passed. I may have posted this in the wrong section because it's not a new install. The system (dish/switch/receivers) has been in place for several years.

I thought that it may have been a known glitch with the software that someone else may have seen. It was annoying me that they wanted to send out a tech even though when I called there wasn't a current issue.

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