Posted 15 January 2013 - 09:59 PM
Report #: 20130115-1A03
Report #: 20130115-3449
Issue: Audio/Video Playback Failed
Was trying to watch a recording from the HR34 via the HR24 and received the message that playback failed due to no audio/video packets.
Issue: HR34 Unresponsive
Went to generate a report for the above issue and found the HR34 to have the screen saver on. I was fairly certain that I had stopped playback of the last show I was watching and had put the receiver in standby mode. When I hit a button on the remote, the the screen saver cleared to a black screen. The remote had no effect at that time. I was able to hit the power button and put it into standby and bring it back up, however, I had no audio or video. The strange thing though was that I could then change channels, bring up menus, but had no audio and the screen would be black. On changing channels, I would get the Info Banner as if the channel changed. When trying to play a recording, the receiver basically froze up completely, however, the standby button the front panel worked. Bringing it back out of standby gave me the black screen again. A menu reset got me working again.
Today's problems don't worry me, I haven't solved yesterday's yet.
Verizon FIOS (25/25)
TiVo Roamio Pro / Vizio M55i-B2 HDTV / Family Room
TiVo Mini / Samsung HCM5525W HDTV / Master Bedroom