If anyone is interested, I thought I'd post a status update.
I tried placing an order directly with a DISH CSR. Unfortunately, I am still locked out for 90 days (for my own protection), even though ID said I had been cleared. Apparently, DISH is being told that there is a discrepancy on my credit report (name doesn't match SS# or address, or something like that).
I called Equifax again, via a number the retailer provided me. This Equifax dep't specifically deals with reported discrepancies. I gave them all my info and again they said all of the data on their end matches.
So, I called DISH back and after a while they moved me up to something like "executive assistance". The person there ran my credit again and still the same thing.
As Equifax was already closed last night, she gave me her direct tele# (you know she must be really high up
) to call her today. And so I did. And, of course, straight to voice mail. I left two messages but she never called me back. Her v/m says she'll do her best to return calls within 48-72 hours.
As is stands I am locked out for 90 days. I've talked to probably 12 people at DISH over the last three days (csrs, supervisors, techs, et al) and still no solution.
I hear what people are saying about how DISH is apt to go the distance to resolve issues - definitely not the case here. One after another passed the buck.