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For the love of God!!! HR24 audio dropouts


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68 replies to this topic

#26 OFFLINE   Laxguy

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Posted 15 January 2013 - 03:44 PM

also, i am not sure if it would exhibit this directly connected to tv vs through A/V receiver. might try that tonight!


Bingo! What I was getting at in my previous question of you. Certainly a mode to try.
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#27 OFFLINE   double

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Posted 15 January 2013 - 05:27 PM

It's a bit of a struggle to empathize with your plight when DirecTV themselves has not yet been contacted to resolve the problem. It's also safe to assume that jumping up and down in frustration doesn't fix much.

Based on your added information, it would seem that the time would be best spent having a conversation with the technical area of DirecTV - your solution may be as simple as them providing a replacement HD DVR.


i completely understand what you are saying, but it is a widely known problem, even to this day. obviously they will probably replace as i have done extensive diagnostics with it in the current system. different hdmi cables, different AVRs, different displays. it was connected to a Vidikron VL52 52" LCD until about 2 months ago. one thing for sure is that it is DEFINITELY a Dolby Digital problem. I don't think this problem would ever rear its head connected directly to TV via HDMI. TVs do not decode audio in Dolby Digital. Even if you have turned on DD in the HR menu, the TV via, EDID (enhanced display identification data) tells the HR to send the stereo PCM stream.
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#28 OFFLINE   hdtvfan0001

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Posted 15 January 2013 - 05:52 PM

i completely understand what you are saying, but it is a widely known problem, even to this day. obviously they will probably replace as i have done extensive diagnostics with it in the current system. different hdmi cables, different AVRs, different displays. it was connected to a Vidikron VL52 52" LCD until about 2 months ago. one thing for sure is that it is DEFINITELY a Dolby Digital problem. I don't think this problem would ever rear its head connected directly to TV via HDMI. TVs do not decode audio in Dolby Digital. Even if you have turned on DD in the HR menu, the TV via, EDID (enhanced display identification data) tells the HR to send the stereo PCM stream.

For a "widely known problem" it sure hasn't been reported by many folks...

...and you have admittedly chosen not to go through the logical process of reporting it to DirecTV either for a replacement. Good luck on a solution following that course.
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#29 OFFLINE   double

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Posted 15 January 2013 - 07:05 PM

For a "widely known problem" it sure hasn't been reported by many folks...

...and you have admittedly chosen not to go through the logical process of reporting it to DirecTV either for a replacement. Good luck on a solution following that course.


LMGTFY

and as well as here

http://www.dbstalk.c...earchid=9220350

also, after having directv for 13 years and dealing with the installation of hundreds of systems, my process is way more logical than your suggestion!! I think hundreds of members here would agree with me that I have gotten MUCH BETTER help here and for MUCH LESS time involved!! I was simply coming here to ask if this was still an issue. It was DEFINITELY an issue and looks like some people are still experiencing issues. From what VOS has said, he thinks it was an issue that was addressed a while back, so after arming myself with some good info, I can now proceed with calling directv, going through a long list of stuff they want me to try, then who knows what to actually resolve. It is actually surprising to see someone here on the best source for DTV info so anxious to call tech support!! Good luck to you on your endeavors as well!!
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#30 OFFLINE   TomCat

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Posted 15 January 2013 - 07:12 PM

...TVs do not decode audio in Dolby Digital...

Well, sure they do. I apologize if I lifted this out of context, but I am unclear as to what the context is. It may also be beside the real point you are making, but if so still threatens the clarity of that point.

A little more accurately, they decode from DD. Every TV with an ATSC tuner must by definition be able to decode DD, because that is essentially AC-3, which is what the audio is sent as. DD also permeates all the way through to DVB/DBS delivery, and in that case is decoded in the DBS STB or DVR, and/or extracted there and decoded in a connected TV or AVR.

So I'm not sure what you might be referring to; but all modern TVs can decode DD; they have to.
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#31 OFFLINE   double

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Posted 15 January 2013 - 07:37 PM

Well, sure they do. I apologize if I lifted this out of context, but I am unclear as to what the context is. It may also be beside the real point you are making, but if so still threatens the clarity of that point.

A little more accurately, they decode from DD. Every TV with an ATSC tuner must by definition be able to decode DD, because that is essentially AC-3, which is what the audio is sent as. DD also permeates all the way through to DVB/DBS delivery, and in that case is decoded in the DBS STB or DVR, and/or extracted there and decoded in a connected TV or AVR.

So I'm not sure what you might be referring to; but all modern TVs can decode DD; they have to.


you are correct, TVs can decode DD on the ATSC tuner, this is a function of the tuner! BUT, NO TV decodes DD on an HDMI input. TVs are stereo devices. The EDID on every TV tells the source to send stereo at whatever bitrate it supports.

Also to go even further, most TVs do not pass DD through an HDMI input to the optical digital output of the TV. When you are on an HDMI input of any Samsung TV, go to sound menu and try to change the SPDIF output format to DD or DTS, you cant, they are grayed out. The DD and DTS options are only available for built in tuner and streaming apps. This is what sucks about adding a Surround bar like the B&W Panorama to a TV that has HDMI sources. what could be as easy as running a single optical cable from TV to bar wont get you 5.1 sound to the bar. You have to run optical or coaxial digital from each source to the bar.
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#32 OFFLINE   carillon

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Posted 15 January 2013 - 09:45 PM

Bingo! What I was getting at in my previous question of you. Certainly a mode to try.


Yes, I think several of us would be interested in finding out if the audio drops happen with the HR24 connected to the TV and bypassing your AVR. My HR24-500 had sporadic issues with audio drops when connected to my Denon AVR via HDMI.
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HR34-700 Genie / Sharp 52LE700UN HDTV / HDMI / Networked - DECA
C31 Genie RVU Client / Dynex HDTV / HDMI / Networked - DECA
HR24-500 / Panasonic TC-P54S2 / HDMI / Networked - DECA
H24-700 / Toshiba SDTV / Networked - DECA

#33 OFFLINE   MysteryMan

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Posted 16 January 2013 - 04:30 AM

For a "widely known problem" it sure hasn't been reported by many folks...

...and you have admittedly chosen not to go through the logical process of reporting it to DirecTV either for a replacement. Good luck on a solution following that course.


+1......Usually when there is a widely known problem with a product the manufacturer recalls, repairs, or replaces the product. This is clearly not the case. It's a isolated issue. The logical step for the OP would have been to first trouble shoot the issue, then contact DirecTV if trouble shooting failed to resolve the issue. Instead the OP chose to come here to blame and complain. Perhaps it would be best if we simply offer him a crying towel.
DIRECTV customer since 1995.

#34 OFFLINE   hdtvfan0001

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Posted 16 January 2013 - 07:44 AM

also, after having directv for 13 years and dealing with the installation of hundreds of systems, my process is way more logical than your suggestion!! I think hundreds of members here would agree with me that I have gotten MUCH BETTER help here and for MUCH LESS time involved!!

Then again.....that's not the original issue you posted.

There still is no validation shown of a wide-ranging problem as reported in the original post. There were some early firmware issues as ith any new device, and isolated cases of certain models of certain manufacturers having Dolby-related hiccups primarily linked to drivers to support those AVRs. Testimony of other HR24 users NOT have the issue further substantiates this as an isolated issue.

+1......Usually when there is a widely known problem with a product the manufacturer recalls, repairs, or replaces the product. This is clearly not the case. It's a isolated issue. The logical step for the OP would have been to first trouble shoot the issue, then contact DirecTV if trouble shooting failed to resolve the issue.

Had that course been followed, the OP likely already would have a replacement unit by now and the problem resolved. I also read nothing about replacement cables being substituted to validate that cables/connections could be eliminated as a source of the problem....diagnostics 101.

As stated earlier, following a process of elimination path to get to the root cause is the only way to resolve the issue. At this point, complaining without logically attempting to resolve the matter is just complaining.
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#35 OFFLINE   CCarncross

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Posted 16 January 2013 - 11:18 AM

Double, did you miss the post about it happens on some HD sources from EVERY PROVIDER?

I'm not trying to defend D* here, I'm saying, some of the issues are at the source. I believe someone else also pointed that out and you got a little "soapboxy" about it...your credentials aren't really any more impressive than many other very helpful posters here, so please don't think you're better equipped to troubleshoot or analyze it than others here. Many of us realize there is a long list of variables in the transmission chain, and its not as cut and dry as you may like to make it.

#36 ONLINE   Rich

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Posted 16 January 2013 - 12:35 PM

you are correct, TVs can decode DD on the ATSC tuner, this is a function of the tuner! BUT, NO TV decodes DD on an HDMI input. TVs are stereo devices. The EDID on every TV tells the source to send stereo at whatever bitrate it supports.

Also to go even further, most TVs do not pass DD through an HDMI input to the optical digital output of the TV. When you are on an HDMI input of any Samsung TV, go to sound menu and try to change the SPDIF output format to DD or DTS, you cant, they are grayed out. The DD and DTS options are only available for built in tuner and streaming apps. This is what sucks about adding a Surround bar like the B&W Panorama to a TV that has HDMI sources. what could be as easy as running a single optical cable from TV to bar wont get you 5.1 sound to the bar. You have to run optical or coaxial digital from each source to the bar.


This is puzzling me. Have you actually hooked up another of your HRs to exactly the same cables and wiring that the 24-500 has on it? If the problem is with the 500 you would not hear the odd sounds you are hearing on another HR and your only issue then would be getting another 24 from D*. If the odd sounds are still heard on the HR replacing the 500, you've got a problem with the AV set. That's just about as simple as you can get. Have you done that?

You seem to be lashing out at the 500s as a group, even going to extent of taking VOS's lending D* (What, they couldn't buy one?) his Sony AV set completely out of context.

Rich

#37 OFFLINE   veryoldschool

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Posted 16 January 2013 - 12:55 PM

You seem to be lashing out at the 500s as a group, even going to extent of taking VOS's lending D* (What, they couldn't buy one?) his Sony AV set completely out of context.

Rich

Let me address this.
They did buy a Sony AVR and have it delivered to me as a loaner, so I could then send them mine for testing.
Why they wanted mine was it reacts very quickly to a loss of Dolby, so it makes it very easy to notice the problem, as the blue DD 5.1 light goes out/blinks, followed by the display scrolling as it reacquires the DD 5.1 signal.
The loaner they sent [a newer model] was actually less sensitive to the loss of Dolby, and didn't have the bright indicator light.
A.K.A VOS

#38 ONLINE   Rich

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Posted 16 January 2013 - 01:14 PM

Let me address this.
They did buy a Sony AVR and have it delivered to me as a loaner, so I could then send them mine for testing.
Why they wanted mine was it reacts very quickly to a loss of Dolby, so it makes it very easy to notice the problem, as the blue DD 5.1 light goes out/blinks, followed by the display scrolling as it reacquires the DD 5.1 signal.
The loaner they sent [a newer model] was actually less sensitive to the loss of Dolby, and didn't have the bright indicator light.


I've got one of those Sonys without the blue light. I think they only made one or two models like that, my newest Sony has the blue light again. I didn't know about the loaner (my apologies to anyone from D* that's reading this). I've been using Sony AV systems for years, mainly because I understand them, getting that model without a blue light really surprised me.

Rich

#39 OFFLINE   double

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Posted 16 January 2013 - 04:43 PM

[quote name='hdtvfan0001']Then again.....that's not the original issue you posted.[/QUOTE]

I have no idea what you mean by that! I have only spoke of one issue here. The loss of sound when on DD. A loss of sound that is COMPLETELY different than other KNOWN audio issues with both DTV and terrestrial TV services.

[/QUOTE]
There still is no validation shown of a wide-ranging problem as reported in the original post. There were some early firmware issues as ith any new device, and isolated cases of certain models of certain manufacturers having Dolby-related hiccups primarily linked to drivers to support those AVRs. Testimony of other HR24 users NOT have the issue further substantiates this as an isolated issue.[/QUOTE]

No validation? Did you look at anything that I posted? I didnt say wide ranging problem, I said known problem. It is or was KNOWN that the HR-24 had a unique problem in respect to audio dropouts. Also, there are no "drivers" for HDMI devices!! It isnt USB. Testimony of others that do not have the problem substantiates nothing!! That is hilarious! Are you saying that because no one has responded to my post with said problem, it doesnt exist? LOL, im not quite sure what to respond to that.

[/QUOTE]
Had that course been followed, the OP likely already would have a replacement unit by now and the problem resolved. I also read nothing about replacement cables being substituted to validate that cables/connections could be eliminated as a source of the problem....diagnostics 101.[/QUOTE]

WTF do you think I am doing? I have trouble shot. I came here to research and see if anyone else experienced this problem. Found that people still are, whether it is being experienced widely or not i didnt specify, but there are posts dated 2013 on the internet of people experiencing this. Also, reread my posts, i have tried numerous different brands of cables, three different receivers and two different TVs.

[/QUOTE]
As stated earlier, following a process of elimination path to get to the root cause is the only way to resolve the issue. At this point, complaining without logically attempting to resolve the matter is just complaining.[/QUOTE]

As stated earlier, that is exactly what I am doing!!! I regrettably made a pit stop here to pick the brains of other intelligent members (obviously not all) who for the most part know more than almost any CSR i have ever spoken with. I cant understand how you think my process is not logical. Are you implying that i was not ever going to call DTV to get it fixed? are you implying i was coming here to bitch and wait for a magical fix? oh well
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#40 OFFLINE   hdtvfan0001

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Posted 16 January 2013 - 04:45 PM

Heee's baaaaaack....

Posted Image
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#41 OFFLINE   MysteryMan

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Posted 16 January 2013 - 04:48 PM

[quote name='double']I have no idea what you mean by that! I have only spoke of one issue here. The loss of sound when on DD. A loss of sound that is COMPLETELY different than other KNOWN audio issues with both DTV and terrestrial TV services.

[/QUOTE]
There still is no validation shown of a wide-ranging problem as reported in the original post. There were some early firmware issues as ith any new device, and isolated cases of certain models of certain manufacturers having Dolby-related hiccups primarily linked to drivers to support those AVRs. Testimony of other HR24 users NOT have the issue further substantiates this as an isolated issue.[/QUOTE]

No validation? Did you look at anything that I posted? I didnt say wide ranging problem, I said known problem. It is or was KNOWN that the HR-24 had a unique problem in respect to audio dropouts. Also, there are no "drivers" for HDMI devices!! It isnt USB. Testimony of others that do not have the problem substantiates nothing!! That is hilarious! Are you saying that because no one has responded to my post with said problem, it doesnt exist? LOL, im not quite sure what to respond to that.

[/QUOTE]
Had that course been followed, the OP likely already would have a replacement unit by now and the problem resolved. I also read nothing about replacement cables being substituted to validate that cables/connections could be eliminated as a source of the problem....diagnostics 101.[/QUOTE]

WTF do you think I am doing? I have trouble shot. I came here to research and see if anyone else experienced this problem. Found that people still are, whether it is being experienced widely or not i didnt specify, but there are posts dated 2013 on the internet of people experiencing this. Also, reread my posts, i have tried numerous different brands of cables, three different receivers and two different TVs.

[/QUOTE]
As stated earlier, following a process of elimination path to get to the root cause is the only way to resolve the issue. At this point, complaining without logically attempting to resolve the matter is just complaining.[/QUOTE]

As stated earlier, that is exactly what I am doing!!! I regrettably made a pit stop here to pick the brains of other intelligent members (obviously not all) who for the most part know more than almost any CSR i have ever spoken with. I cant understand how you think my process is not logical. Are you implying that i was not ever going to call DTV to get it fixed? are you implying i was coming here to bitch and wait for a magical fix? oh well[/QUOTE]

Well, when are you going to call DirecTV? It's been two days since you started this thread.
DIRECTV customer since 1995.

#42 OFFLINE   double

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Posted 16 January 2013 - 05:02 PM

Double, did you miss the post about it happens on some HD sources from EVERY PROVIDER?

I'm not trying to defend D* here, I'm saying, some of the issues are at the source. I believe someone else also pointed that out and you got a little "soapboxy" about it...your credentials aren't really any more impressive than many other very helpful posters here, so please don't think you're better equipped to troubleshoot or analyze it than others here. Many of us realize there is a long list of variables in the transmission chain, and its not as cut and dry as you may like to make it.


you are correct, they do experience audio issues, just not like this one. i have described and other members have confirmed the hr24 had other, completely different issues related to dropouts.

im not sure what "soapboxy" means.

i would beg to differ about my credentials! i would love to know how many members here install 6 digit A/V systems regularly? how many people here have installed $50,000 32x32 Crestron DM HDMI matrices that transmit over fiber? How many here have been extensively trained in HDMI delivery systems and have been DMC-E certified. You can look over what i have been trained on here! I am not tooting my own horn, but my experience and projects speak for themselves. You may be used to the typical computer forum cowboy, i am not one of them.
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#43 OFFLINE   double

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Posted 16 January 2013 - 05:08 PM

This is puzzling me. Have you actually hooked up another of your HRs to exactly the same cables and wiring that the 24-500 has on it? If the problem is with the 500 you would not hear the odd sounds you are hearing on another HR and your only issue then would be getting another 24 from D*. If the odd sounds are still heard on the HR replacing the 500, you've got a problem with the AV set. That's just about as simple as you can get. Have you done that?

You seem to be lashing out at the 500s as a group, even going to extent of taking VOS's lending D* (What, they couldn't buy one?) his Sony AV set completely out of context.

Rich


yes, i stated i had swapped other boxes in its place earlier. i never said i was hearing odd noises, i am getting complete dropouts for differing lengths of time between 3-12 seconds at a time. it happens on live, recorded, buffered material. it is definitely the box.

also, VOS has commented and clarified. anybody who clicked on the two links i provided or searched dbstalk for hr24 audio dropout would have seen his thread discussing this. i havent taken anything out of context.
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#44 OFFLINE   MysteryMan

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Posted 16 January 2013 - 05:11 PM

Heee's baaaaaack....

Posted Image


+1
DIRECTV customer since 1995.

#45 OFFLINE   veryoldschool

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Posted 16 January 2013 - 05:11 PM

Did you look at anything that I posted? I didnt say wide ranging problem, I said known problem. It is or was KNOWN that the HR-24 had a unique problem in respect to audio dropouts.

The operative word here "was", and that was a couple of years ago.
Even when it was a problem, it didn't match your post.
About ever 4 mins or so it would "blimp" with a recording. Playing another recording from another DVR would also have this problem, but if it was the same recorded program, it would happen at a different point in the recording.
If you played the recording from the 24 on another receiver, it didn't have a problem.

NONE of them ever lasted 10 sec, though the type of amp being used can extend the time the problem lasts.
This has been seen in the thread about Dolby problems that were encoder related. Some very nice amps take much longer to recover than my cheap Sony.

"My point" is not to piss on your troubleshooting skills, but to try to point you in a better direction. You either have a problem with your setup, "or" a semi-unique problem with "this HR24".

Dolby isn't perfect, but most/all of the problems now relate to the feed being sent to DirecTV.
A.K.A VOS

#46 OFFLINE   double

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Posted 16 January 2013 - 05:13 PM

Well, when are you going to call DirecTV? It's been two days since you started this thread.


already called.
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#47 OFFLINE   double

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Posted 16 January 2013 - 05:20 PM

I am pretty surprised at the reaction i got from this thread. hdtv00001, for some reason has taken personal offense to the fact i am frustrated with a problem i have been experiencing for quite some time that dozens of others have experienced specific to the hr24. another member on this thread has confirmed there was an issue specific to the hr24 that engineering knew about. i wanted to come here and see if it was still a problem or really just get anybodys input or experiences with the box. instead i got an a**hole that felt the need to reply to my every post, miss valuable information i posted, and contribute absolutely nothing!!!! thanks everyone, what a community!!!!
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#48 OFFLINE   double

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Posted 16 January 2013 - 05:24 PM

Heee's baaaaaack....

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oh, i get it now, it makes sense......you are 13!!
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL

#49 OFFLINE   veryoldschool

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Posted 16 January 2013 - 05:28 PM

I am pretty surprised at the reaction i got from this thread. hdtv00001, for some reason has taken personal offense to the fact i am frustrated with a problem i have been experiencing for quite some time that dozens of others have experienced specific to the hr24. another member on this thread has confirmed there was an issue specific to the hr24 that engineering knew about. i wanted to come here and see if it was still a problem or really just get anybodys input or experiences with the box. instead i got an a**hole that felt the need to reply to my every post, miss valuable information i posted, and contribute absolutely nothing!!!! thanks everyone, what a community!!!!

I've tried to be helpful and informative, as I've been dealing with DirecTV and Dolby problems dating back maybe 5 years.

If you think there is a problem with your 24, if it's anything like the old problem, you can find this out by:

Use MRV and play recordings from other DVRs, and play recordings from this 24 on other DVRs.

If the problem exists on all DVRs, most likely it was the feed with the corrupted Dolby.
If on the other hand, a recording that plays well on another DVR, has problem on your 24, and a recording on your 24 plays fine on another DVR, "then" this 24 looks to be defective.
A.K.A VOS

#50 OFFLINE   double

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Posted 16 January 2013 - 05:34 PM

The operative word here "was", and that was a couple of years ago.
Even when it was a problem, it didn't match your post.
About ever 4 mins or so it would "blimp" with a recording. Playing another recording from another DVR would also have this problem, but if it was the same recorded program, it would happen at a different point in the recording.
If you played the recording from the 24 on another receiver, it didn't have a problem.

NONE of them ever lasted 10 sec, though the type of amp being used can extend the time the problem lasts.
This has been seen in the thread about Dolby problems that were encoder related. Some very nice amps take much longer to recover than my cheap Sony.

"My point" is not to piss on your troubleshooting skills, but to try to point you in a better direction. You either have a problem with your setup, "or" a semi-unique problem with "this HR24".

Dolby isn't perfect, but most/all of the problems now relate to the feed being sent to DirecTV.


VOS, thanks, i completely understand. that is exactly why i came here! obviously i have a bad box. i guess others on this thread only use the forum to praise directvs efforts and defend them from all attacks. i was under the impression problems and issues could be discussed.
AU9 Dish/ SWM-16 Multiswitch
HR-24/500 HDMI to Yamaha RX-A820 to Samsung UN55ES7500
HR-22/100 HDMI to LN52A650 LCD & Component Video to Toshiba 20HLV86 LCD w/DVD
HR-21/700 HDMI to Samsung LNS4095DX
HR-22/100 HDMI to Viewsonic 40" LCD
HR-20/700 HDMI to Veiwsonic 40" LCD

Every location has 1 RG6Q and DECA. System has broadband DECA.

Broadband provided by Verizon DSL




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