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Guest Message by DevFuse

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iPad app screen not working


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26 replies to this topic

#1 OFFLINE   zmancartfan

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Posted 15 January 2013 - 08:11 AM

I first noticed this with the app from another satellite forum app, but now with the latest version of dbstalk's iPad app that updated yesterday, I'm experiencing it here, too. Does anyone else have a problem that none of the buttons/icons on the left third of the screen work?

It makes it rather tough, for example, to go back to a given forum's message list since that button is on the top left. And I can't even browse the forums list itself since that button is on the bottom left.

Running an iPad 2 if that makes a difference.

Anybody else with this problem? Any tips on how to get it fixed?

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#2 ONLINE   RAD

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Posted 15 January 2013 - 08:37 AM

See http://www.forumrunn...read.php?t=2177 for this bug.

See post My Setup for configuration info.


#3 OFFLINE   zmancartfan

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Posted 15 January 2013 - 09:54 AM

Thank you! Good to know the workaround.


It doesn't paint a pretty picture of the app developers, though.

#4 OFFLINE   The Merg

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Posted 15 January 2013 - 11:08 PM

A post from Forum Runner support from the 14th about this issue...

http://www.forumrunn...807&postcount=1

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#5 ONLINE   acostapimps

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Posted 17 January 2013 - 04:08 AM

A post from Forum Runner support from the 14th about this issue...

http://www.forumrunn...807&postcount=1

- Merg


That's why when I open the app in portrait mode I leave it running in the background so I wouldn't need to shift to portrait mode every time I close the app

Directv Genie DVR HR44-700
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#6 OFFLINE   jagrim

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Posted 17 January 2013 - 02:41 PM

Hopefully it won't take them long to issue a fix. I intend to restore my iPad to a precious backup until they fix the issue.

#7 OFFLINE   The Merg

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Posted 19 January 2013 - 10:20 AM

Hopefully it won't take them long to issue a fix. I intend to restore my iPad to a precious backup until they fix the issue.


Well, according the the post by Forum Runner they have no idea how long it will take.

Considering that the app is getting to be almost useless when trying to use it on the iPad (even if I start the app in Portrait the buttons will sometimes stop working, copy and paste is doing quirky things, buttons don't refresh in the right location), is there any way the older version of the app can be put back up in the App Store?

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#8 OFFLINE   The Merg

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Posted 19 January 2013 - 10:29 AM

Well, there is a post from Forum Runner that there should be good news on Monday. However, how long will it take for the DBSTalk app to get updated?

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#9 OFFLINE   dpeters11

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Posted 20 January 2013 - 05:03 AM

I think the issues with the app not getting updated are done now that they put in the new images.

#10 OFFLINE   The Merg

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Posted 21 January 2013 - 10:32 AM

I think the issues with the app not getting updated are done now that they put in the new images.


I was just thinking of the time from when v1.6 was released by Forum Runner till the DBSTalk v1.6 was released. Was that delay solely due to the images? Also, I'm surprised that with a bug this major, why would DBSTalk even release this version? Considering the delay from when the bug was first reported till the DBSTalk app was updated, I would not have released the update. If I had known of this bug, I would still be on v1.5.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#11 OFFLINE   Stuart Sweet

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Posted 21 January 2013 - 10:53 AM

We don't control the release schedule, Forum Runner does. We submitted new iPhone 5-friendly graphics long before this bug was seen and it took them a while to update the app for us.

Forum Runner is now "the official" vBulletin mobile app, for better or worse, and it seems like this has added to their workload.
Opinions expressed by me are my own and do not necessarily reflect
those of DBSTalk.com, DIRECTV, DISH, The Signal Group, or any other company.

#12 OFFLINE   dpeters11

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Posted 21 January 2013 - 06:31 PM

I was unwittingly partially responsible. There were also some major bugs in the older version, especially in editing posts while composing. I saw that there was a requirement for plated images and passed that info on. I hadn't seen this issue at that point. I started inquiring with ForumRunner about a month after the images were submitted.

At this point, they say they believe they have fixed the issue. Right now, they are waiting for Apple to approve the update to the main ForumRunner app, once that is approved and the issue is known to be fixed, they will start updating branded apps like DBSTalk. Of course this also requires Apple approval.

Fortunately, I don't think we'll run into any issues with 6.1, which cold be released in the next few weeks.

#13 OFFLINE   jagrim

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Posted 21 January 2013 - 06:45 PM

I was fortunate to be able to revert back to Ver 1.5 since I was away from town when I updated.

#14 OFFLINE   Sixto

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Posted 21 January 2013 - 06:48 PM

How do you revert back?
DirecTV: Genie, H25, CCK, GenioGo, SWiM-16 & SWiM-8, DECA to Gigabit Switch with FiOS (75/35)
FiOS: Roamio Pro's (2), Roamio Plus, Mini's (4) with Ultimate HD (My Roamio Thoughts)

#15 OFFLINE   dpeters11

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Posted 21 January 2013 - 06:52 PM

I believe you can if you have the IPA file from the old version. I did this once with the Kindle app, but it's been awhile.

#16 OFFLINE   DodgerKing

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Posted 21 January 2013 - 10:29 PM

If you update through iTunes on you computer, the older version will be in your trash or recycle bin (if you haven't emptied it yet). Just delete the APP in iTunes and then restore the older version. Delete the APP off you iPad and sync with your computer.

Sent from my iPad 4 using DBSTalk

#17 OFFLINE   The Merg

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Posted 22 January 2013 - 08:20 PM

Well, the main Forum Runner app has been submitted for approval that includes the fix for this bug. It's a start.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#18 OFFLINE   dpeters11

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Posted 22 January 2013 - 08:25 PM

Now to just wait. It's possible we won't see anything until later this week or next week for the Forumrunner main app.

#19 OFFLINE   The Merg

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Posted 25 January 2013 - 09:36 PM

Woohoo!!!

http://www.forumrunn...read.php?t=2278

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#20 OFFLINE   Sixto

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Posted 25 January 2013 - 09:41 PM

Just a little while longer until they get to the branded versions.
DirecTV: Genie, H25, CCK, GenioGo, SWiM-16 & SWiM-8, DECA to Gigabit Switch with FiOS (75/35)
FiOS: Roamio Pro's (2), Roamio Plus, Mini's (4) with Ultimate HD (My Roamio Thoughts)




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